The Hanover Insurance Group

Claims Adjuster

• Handle catastrophe property claims requiring field investigations and/or inspections
• Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
• Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters
• Handle personal property claims involving outside field investigations and/or inspections
• Handle business interruption features with BI specialists
• Work within defined limits and authority on moderately complex assignments
• Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity and possibly low-complexity commercial claims
• Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation
• Maintain productivity, confidentiality, and customer service standards
• Implement and coordinate management techniques to mitigate loss and expense payments
• Exercise moderate settlement and reserving authority
• Use a company claims office or home as a base of operations

Senior Adjuster, Field Service Claims

Data Engineer

• Design, build, and optimize data pipelines and ETL workflows
• Develop scalable data models, data structures, and data integrations
• Work with Azure Synapse, Data Factory, Data Lake, and Databricks
• Ensure data quality, governance, security, and compliance
• Partner with business stakeholders, analysts, and data scientists
• Contribute to or lead complex, cross-functional data initiatives
• Improve platform reliability through monitoring, validation, and automation
• Create documentation, runbooks, and data lineage
• Mentor junior engineers in senior-level roles
• Build foundational skills and work alongside experienced engineers at associate level
• Own pipelines, models, and datasets and drive quality, governance, and performance improvements at Data Engineer II level
• Lead complex data initiatives and architectural decisions, design enterprise-scale Azure solutions, establish best practices, and drive reliability, scalability, and cost efficiency at senior level

• Handle property claims requiring outside field investigations and/or inspections
• Establish rapport with insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts
• Maintain knowledge of territory geography, property-claim regulations and law, public safety and regulatory agencies, insurance and legal climate, and public adjusters
• Handle business interruption features in conjunction with BI specialists
• Work within specified limits and moderate settlement/reserving authority
• Investigate, analyze, evaluate, and negotiate personal claims of minimal to moderate complexity
• Handle low-complexity commercial claims as needed
• Manage all aspects of claims, including informal hearings, arbitrations, and small claims litigation
• Maintain productivity, confidentiality, and customer service standards
• Implement and coordinate management techniques to mitigate loss and expense payments

Sales

• Drive conversion of agents to partners through Small Commercial key initiatives
• Collaborate with Underwriting and Regional Field Leadership
• Direct and coach Small Commercial Sales Managers
• Own and develop small commercial business strategies for assigned regions
• Lead and mentor regional and local enterprise strategic execution
• Work with Sales Managers to develop territory business plans
• Promote collaboration with agents to develop fast, flexible, custom-tailored insurance solutions
• Incorporate partnership strategy and small commercial marketplace knowledge into effective sales management
• Develop Sales Managers' competencies and institutionalize sales drills
• Conduct competency assessments and provide RVP insight into Sales Managers' performance
• Consult on performance management
• Coach Sales Managers on day-to-day sales activities
• Liaise with Small Commercial headquarters on product and service enhancements
• Drive regional objectives through collaboration with business, RVPs/REs, and key franchise stakeholders
• Enhance enterprise engagement and influence of other business-unit leadership
• Evaluate territory needs, talent growth potential, and development roadmaps
• Resolve complex issues using independent judgment, creativity, and industry knowledge
• Apply company business strategies to anticipate business needs based on industry trends
• Manage and mentor Small Commercial Sales Managers
• Establish strategies with senior leadership, agents, underwriting, state management, actuarial, operations, marketing, claims, loss control, vendors, and other functions
• Provide competitive intelligence and local market knowledge to state management
• Coach account opportunity analysis and pipeline discipline
• Plan, manage, and implement projects and programs

Director, Regional Sales – Small Commercial Lines

Property Adjuster

• Independently investigate highly complex and sensitive field property service claims, including outside field investigations and catastrophe response
• Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
• Collaborate with legal, underwriting, vendors, agents, and other experts to evaluate claims and determine validity and value
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Serve as a subject matter expert and technical resource for other adjusters
• Identify and pursue opportunities to transfer risk to appropriate entities
• Maintain comprehensive claim records and ensure documentation and jurisdictional compliance
• Lead quality and efficiency initiatives for complex claims workflows
• Identify and assign subrogation potential and support recovery efforts
• Ensure compliance with regulatory and company standards
• Use technology, data tools, and analytics to identify trends, correct inconsistencies, and optimize claims outcomes
• Negotiate high-value and contested claims using advanced strategies
• Investigate suspicious claims, identify fraud indicators, and refer cases to the Special Investigation Unit as needed
• Set reserves, authorize payments, and make financial decisions within authority
• Ensure proper data ingestion, labeling, and protection of personally identifiable information
• Prepare detailed reports summarizing findings and recommendations
• Mentor junior adjusters and support training, best practices, and educational materials
• Deliver empathetic communication, educate claimants and stakeholders, and ensure a positive customer experience
• Represent the company in mediations, arbitrations, and trials as needed
• Travel on short notice and conduct field inspections

Senior Technical Property Adjuster

• Independently manage highly complex and high-value field property service claims
• Conduct advanced investigations, including outside field investigations and catastrophe response
• Assess coverage and issue reservation of rights and coverage letters
• Collaborate with legal, underwriting, vendors, agents, and other internal and external experts
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Serve as a subject matter expert and technical resource for other adjusters
• Identify opportunities to transfer risk to appropriate entities
• Maintain comprehensive claim records and ensure jurisdictional compliance
• Lead quality and efficiency initiatives for complex claims workflows
• Identify and assign subrogation potential and support recovery efforts
• Use technology, data tools, and analytics to identify trends, correct inconsistencies, and optimize claims outcomes
• Negotiate high-value and contested claims using advanced strategies
• Investigate suspicious claims and refer matters to the Special Investigation Unit as needed
• Set reserves, authorize payments, and make financial decisions within authority
• Ensure proper data ingestion, labeling, and protection of personally identifiable information
• Prepare detailed reports summarizing findings and recommendations
• Mentor junior adjusters and support training and best-practice development
• Provide empathetic communication, educate claimants and stakeholders, and ensure a positive customer experience
• Represent the company in mediations, arbitrations, and trials as needed

Data Steward

• Establish processes for stewards to execute activities and communicate actions to peer stewards and other business users/roles
• Collaborate on the development of data governance frameworks, policies, and procedures
• Monitor and report on data quality and integrity across all data sources and systems
• Collaborate with data owners and stewards to define data standards and best practices
• Conduct data quality assessments to identify and resolve data issues
• Maintain data dictionaries and metadata repositories within Purview
• Provide training and support to data users on data quality best practices
• Ensure compliance with data and model governance policies
• Work with IT and business teams to support business-forward initiatives
• Design and recommend data lifecycle and process improvement opportunities with Business Data Stewards
• Report on data quality metrics and performance
• Support data stewardship activities
• Promote data literacy across the organization

Enterprise Data Steward

Adjuster

• Independently manage moderate to complex, high-value casualty claims
• Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
• Identify risk-transfer and subrogation opportunities
• Resolve disputes, deescalate sensitive situations, and manage negotiation and litigation strategies
• Ensure compliance with regulatory and company standards
• Maintain accurate claim records and prepare comprehensive reports
• Execute jurisdictional compliance requirements and support others with regulatory obligations
• Set reserves, authorize payments, and make financial decisions within authority
• Coordinate with legal, underwriting, vendors, agents, and other stakeholders
• Lead cross-functional meetings and communicate complex information to diverse audiences
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims-handling efficiency
• Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII)
• Mentor junior claim handlers and support training, best practices, and educational materials
• Represent the company in forums related to claims litigation

Senior Workers Comp Adjuster

• Independently manage moderate to complex, high-value casualty claims
• Lead investigations, assess coverage, issue reservation of rights and coverage letters, and escalate issues as needed
• Identify risk-transfer and subrogation opportunities
• Resolve disputes, deescalate sensitive situations, and manage negotiation and litigation strategies
• Ensure compliance with regulatory and company standards
• Maintain accurate records and prepare comprehensive reports
• Execute jurisdictional compliance requirements and support others with regulatory obligations
• Set reserves, authorize payments, and make financial decisions within authority
• Coordinate with legal, underwriting, vendors, agents, and other stakeholders
• Lead cross-functional meetings and communicate complex information
• Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims efficiency
• Ensure proper data ingestion, labeling, and protection of personally identifiable information
• Mentor junior claim handlers and support training, best practices, and educational materials

Underwriter

• Supervise and coordinate personal lines underwriting staff
• Ensure timely decision-making, proper risk selection, pricing, and business monitoring
• Ensure profitability and growth of personal lines business
• Build and maintain agency relationships
• Review complex underwriting inquiries and approve risks beyond staff authority
• Collaborate with field marketing to resolve agency and company service issues
• Attend weekly and monthly calls with field and senior leadership
• Oversee customer inquiries and complaints
• Negotiate with internal and external customers
• Ensure adherence to underwriting policies, guidelines, and procedures
• Assess demand and align resources across Personal Lines Underwriting
• Communicate goals and develop underwriting team members
• Develop, recommend, and implement risk management plans and procedures
• Prepare and review performance appraisals and conduct performance review meetings
• Participate in quality reviews and corporate audits
• Implement best practices to strengthen underwriting acumen
• Identify and communicate key issues to appropriate audiences
• Contribute to or lead project teams and coordinate resources
• Motivate team members to support initiatives and projects
• Improve department performance through new ideas, processes, and workflows
• Achieve service, production, and quality goals
• Maintain understanding of state strategies and align actions with state goals
• Manage portfolio business mix and profitable growth
• Review production results and identify workflow and process efficiencies
• Hire and develop talent while cultivating a growth mindset

Personal Lines Underwriting Manager

Solutions Engineer

• Define and govern end-to-end solution architecture for large-scale P&C insurance platforms and digital initiatives
• Partner with business stakeholders, product owners, and engineering teams to translate business requirements into scalable technology solutions
• Develop architecture roadmaps aligned with enterprise architecture standards and business objectives
• Lead architecture reviews, design workshops, and technical governance processes
• Provide technology leadership throughout the software development lifecycle
• Design solutions supporting policy administration, underwriting, claims, billing, agency/broker portals, customer self-service platforms, rating and pricing, and regulatory/compliance requirements
• Collaborate with business leaders to modernize legacy insurance applications and integrate third-party insurance platforms
• Architect customer-facing web and mobile applications
• Design omnichannel experiences integrating portals, mobile apps, CRM platforms, and contact centers
• Ensure high availability, security, performance, and scalability across customer-facing solutions
• Lead adoption of cloud-native architectures on Microsoft Azure
• Define containerization and deployment strategies using Kubernetes
• Evaluate and implement Generative AI use cases including intelligent customer service, claims automation, knowledge assistants, underwriting support, and document processing and summarization
• Drive integration strategies leveraging APIs, microservices, and event-driven architectures

Senior Solutions Architect

Business Analyst

• Design, enhance, and support business systems that drive organizational objectives and business outcomes
• Serve as the primary point of contact for system functionality
• Partner with business and technology teams to support, enhance, and optimize financial systems
• Gather and document business and technical requirements
• Analyze processes and deliver solutions that improve operational efficiency and support strategic objectives
• Serve as a liaison between stakeholders, IT teams, and vendors
• Ensure technology solutions align with business needs and enterprise standards
• Lead financial initiatives
• Support solution design, testing, and deployment activities
• Provide guidance to team members and drive continuous improvement

Business Systems Analyst

Financial Planning and Analysis

• Identify, solicit, underwrite, and sell new and renewal Specialty accounts
• Drive profitable growth aligned with industry segments, appetite, and mix goals
• Apply advanced underwriting, sales, analytical, risk selection, exposure, hazard, coverage, and loss-analysis expertise
• Analyze pricing components, rating methodology, exposure, financial, and competitive data
• Apply CAT guidelines and aggregation strategies
• Explain coverage, exposures, and controls to agents
• Manage an assigned portfolio and achieve premium, profitability, rate, retention, industry, LOB mix, new business, and portfolio goals
• Build profitable relationships with agencies, internal management, and external resources
• Construct and execute portfolio business plans and special projects
• Review metrics, identify trends, and uncover business opportunities
• Drive profit-improvement initiatives with key agents
• Coordinate with Specialty departments on cross-sell opportunities
• Identify enhanced sales opportunities across lines of business and customer segments
• Manage producer relationships, negotiations, stewardship activities, and account retention
• Implement territory business plans and maintain a pipeline for profitable growth
• Train agents and transfer product knowledge
• Present products to agents and customers and uncover needs, position solutions, handle objections, and close deals
• Travel regularly throughout the assigned territory for agency partnerships, business development, meetings, and industry events
• Report to the Leader of the Financial Institutions practice

Senior Adjuster, Field Service Claims

Data Engineer

Senior Adjuster, Field Service Claims

Director, Regional Sales – Small Commercial Lines

Senior Technical Property Adjuster

Senior Technical Property Adjuster

Enterprise Data Steward

Senior Workers Comp Adjuster

Senior Workers Comp Adjuster

Personal Lines Underwriting Manager

Senior Solutions Architect

Business Systems Analyst

Senior UW Specialist – Financial Institutions