The Home Depot

Customer Support

• Support Outside Sales portfolio growth by providing customer service, accurate and thorough quoting, sourcing, project ownership, and post-order follow-up
• Build strong internal and external relationships with Outside Sales partners and customers
• Assist with quoting, pricing, availability, and issue resolution for high-volume project needs
• Own managed-account projects end to end, keeping the customer focal point of the process
• Resolve issues throughout the customer journey, including after-sale follow-up, invoice transmittal, and quote requests
• Report to a Supervisor

Inside Sales Support Representative

Technician

• Perform in-home measure appointments, including creating, maintaining, and improving customer relationships
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Travel to appointments and provide services within a predefined geographical area, with possible support for company locations
• Complete daily routes for pre-assigned measure appointments efficiently and accurately
• Answer customer questions, describe merchandise features and benefits, and explain project steps
• Identify opportunities to engage customers in other services programs
• Follow company policies, procedures, and work schedules
• Collaborate with associates, supervisors, and managers
• Report to the Assistant Market Manager

Measure Technician

People Operations

• Manage day-to-day activities and develop competencies of the HR Analytics team
• Lead moderately to highly complex analyses of HR, Payroll, and related business data and processes
• Identify trends, determine root causes, identify solutions, and drive effective business decisions
• Coordinate design and development of dashboards, reports, presentations, and visual aids for HR clients and business leaders
• Coordinate development and implementation of analytical tools, technology, and business solutions
• Use project management methodologies, involve stakeholders, and communicate project status
• Support HR initiatives through project planning and timely delivery
• Provide communications, change management, and ongoing sustainability plans
• Support hiring and onboarding new team members
• Develop team culture, manage team responsibilities, coach, mentor, and evaluate performance
• Report typically to the Senior Manager of HR Analytics
• Manage 3–5 direct reports

Manager – People Analytics

General

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and services knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Follow policies, procedures, and work schedule
• Cooperate with Associates, Supervisors, and Managers on assigned activities
• Travel to appointments within a predefined geographic area and provide support to company locations as needed
• Report directly to the Assistant Market Manager

Measure Tech – Part Time

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Perform in-home measurements, calculations, quote review, and presentation
• Provide professional customer service and maintain customer relationships
• Support sales, product inquiries, and installation coordination
• Describe merchandise features and benefits and explain project completion steps
• Identify opportunities to engage customers in other service programs
• Cooperate with Associates, Supervisors, and Managers on assigned work
• Follow company policies, procedures, and work schedule
• Travel between locations and provide support to company locations as needed

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships while interacting with customers daily
• Support sales, product inquiries, in-home measurements, and installation coordination
• Perform accurate measurements and calculations, review and present quotes
• Ask open-ended questions and identify customer project and product needs
• Explain merchandise features, benefits, and project steps
• Demonstrate product and services knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with Associates, Supervisors, and Managers on assigned work
• Follow company policies, procedures, and work schedule
• Travel between locations within a pre-defined geographical area
• Report to the Assistant Market Manager

Measure Tech, Part-Time

Account Executive

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits, primarily at customer homes and trade shows
• Assess customer needs and provide individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Complete sales contracts and related paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Prospect for and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores, maintain local relationships, educate store associates on HDIS offerings, and promote HDIS programs
• Seek referrals and maintain relationships with store management and associates
• Prepare for and commute to appointments
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report to the Sales Manager; no direct reports

Field Sales Consultant, Exteriors

• Complete daily routes for pre-assigned in-home measure appointments efficiently and accurately
• Provide quality professional customer service meeting or exceeding company standards and customer expectations
• Create, maintain, and improve customer relationships during daily customer interactions
• Support sales, product inquiries, in-home measurements, and installation coordination
• Provide accurate measurements, calculations, quote review, and presentation
• Describe merchandise features and benefits and explain project completion steps
• Demonstrate product and services knowledge when answering customer questions
• Identify opportunities to engage customers in other services programs
• Cooperate with associates, supervisors, and managers on assigned work
• Follow company policies, procedures, and work schedules
• Travel primarily to appointments within a predefined geographic area and support company locations as needed
• Use company-issued devices
• Report directly to the Assistant Market Manager

Measure Tech – Part-Time

Supply Chain

• Facilitate training for virtual and in-person audiences
• Deliver training content focused on complex operations or tasks with broad scope
• Develop, maintain, and update courses with Learning Design & Development, Learning Strategy, managers, and functional subject matter experts
• Serve as a subject matter expert for content development
• Interact with multiple organizational levels and business functions inside and outside the learning organization
• Facilitate in front of large groups both in person and online
• Manage and support multi-day learning events
• Participate in special projects as assigned
• Handle calendar planning, attendance/roster management, customer communication, and event management

Functional Training Manager – Supply Chain

• Maintain and repair light construction equipment, including skid steers, chippers, trenchers, and mini-excavators, at Home Depot stores and customer job sites
• Make routine store visits to inspect equipment and perform preventive maintenance
• Document equipment status and complete maintenance and repair work orders
• Inspect equipment for rental readiness, safe operation, and store appearance standards
• Perform minor equipment repairs and respond to service calls
• Order parts required for maintenance and repairs
• Maintain accurate parts and fleet inventory
• Transfer equipment between locations and assist with deliveries and pick-ups
• Maintain vehicle compliance with company, federal, and driver performance standards
• Deploy new equipment, perform pre-delivery inspections, deliver equipment to stores, and train associates
• Train store associates and customers in proper equipment operation and safety procedures
• Use company technology to document labor and parts for all work performed
• Receive regional direction in planning and aligning short- and long-term goals
• Perform other tasks assigned by the leader

Mobile Service Technician

• Sell The Home Depot's exterior and interior products and services to customers
• Conduct outside sales visits primarily at customer homes and trade shows
• Assess customer needs and provide tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Maintain and drive profitability
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Prospect for and acquire new customers inside assigned stores and at industry events
• Travel to assigned stores and maintain relationships with store management and associates
• Educate store associates on HDIS offerings and promote HDIS programs
• Seek referrals and develop customer pipelines
• Attend sales and store team meetings to improve sales techniques and learn product offerings

Field Sales Consultant

Outside Sales

• Drive incremental sales growth and profitability through account relationships
• Focus on Complex Business Expansion and new business development
• Monitor key performance indicators for assigned professional customers
• Meet or exceed Sales and Margin performance plans in partnership with the Pro Sales Manager
• Use data, customer insights, and Pro customer satisfaction results to improve competitive position and capability adoption
• Participate in district and regional meetings as needed
• Communicate weekly activities with the Pro Sales Manager
• Represent The Home Depot Pro brand at local community events
• Sell enterprise products and services, including Commercial Credit, Volume Pricing, delivery, will-call pickup, and website ordering
• Produce new account revenue according to individual targets and quotas
• Partner daily with the Inside Sales Support Representative on quoting, ordering, and customer transactions
• Establish customer partnerships through in-person sales appointments
• Develop strategies to expand the customer base within the defined sales territory
• Cultivate assigned customer portfolios and prospect for incremental sales growth
• Use Salesforce to plan sales calls, manage customer communications, and maintain the sales pipeline
• Conduct initial customer meetings and build relationships
• Sell The Home Depot value proposition and win opportunities to quote materials
• Prospect through internal Sales Development leads, existing customer relationships, stores, and the community
• Typically report to the Pro Sales Manager
• Travel overnight 20% to 50% of the time

Outside Sales Representative

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits to customer homes and trade shows
• Travel to customers' homes to make sales calls and assess customer needs
• Make individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financial options
• Maintain and drive profitability
• Complete required sales contracts and paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Solicit and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores and maintain local relationships
• Educate store associates on HDIS offerings and increase awareness of HDIS programs
• Prospect for new customers inside and outside assigned THD stores
• Seek referrals and develop relationships with store management and associates
• Attend sales and store team meetings to improve sales techniques and learn about HDIS product offerings
• Report to the Sales Manager; no direct reports

• Sell The Home Depot's exterior and interior products and services to customers
• Travel to customers' homes and trade shows for outside sales visits
• Assess customer needs and make tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Maintain and drive profitability
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Prospect for and acquire new customers inside assigned The Home Depot stores and at industry events
• Maintain relationships with store management and associates
• Educate store associates on HDIS offerings and increase awareness of HDIS programs
• Prepare for and commute to appointments
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report typically to the Sales Manager; no direct reports

Home Services Sales Consultant

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits, primarily at customer homes, and attend trade shows and industry events
• Assess customer needs and make individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Complete sales contracts, paperwork, and required measurements using industry-standard methods
• Solicit and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores, maintain local relationships, educate store associates on HDIS offerings, and promote HDIS programs
• Prospect for new customers and seek referrals
• Develop and maintain relationships with store management and associates
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report to the Sales Manager; no direct reports

Inside Sales Support Representative

Measure Technician

Manager – People Analytics

Measure Tech – Part Time

Measure Technician

Measure Tech, Part-Time

Field Sales Consultant, Exteriors

Measure Tech – Part-Time

Functional Training Manager – Supply Chain

Mobile Service Technician

Field Sales Consultant

Outside Sales Representative

Field Sales Consultant, Exteriors

Home Services Sales Consultant

Field Sales Consultant – Exterior