TransUnion

Account Executive

• Manage and grow a portfolio of strategic Consumer Interactive accounts, including Offer Aggregators, Credit Builders, and Commercial customers
• Build strong relationships with key stakeholders and serve as a trusted advisor
• Achieve revenue and retention goals through account planning, consultative selling, renewal management, and cross-sell and upsell opportunities
• Lead customer-facing business reviews, executive meetings, and internal account planning sessions
• Align customer objectives with TransUnion solutions and drive successful business outcomes
• Partner with Client Value Executives, Sales, Industry Executives, and cross-functional teams
• Mitigate account risks, expand product adoption, and support customer retention and growth initiatives
• Analyze account performance, usage trends, and market opportunities
• Develop strategic account plans, advocate for customer needs, and maintain accurate CRM and account documentation
• Report directly to the Sales Director

Client Executive, Consumer Interactive

Marketing

• Lead go-to-market strategy, messaging, storytelling, pitch decks, promotional collateral, and sales enablement for TransUnion’s Identity, Audiences, and Measurement solutions
• Partner with Product Management on go-to-market strategies, key performance indicators, pipeline, and revenue across U.S. and global markets
• Manage cross-functional go-to-market programs with teams in the United Kingdom, Canada, Germany, India, and South Africa
• Drive market awareness through industry events, speaking engagements, thought leadership, market research, and competitive analysis
• Diagnose client and prospect needs and translate them into questions, use cases, and customer-focused stories
• Apply AI- and ML-driven insights to product positioning, audience strategy, and go-to-market decisions
• Collaborate with Marketing Planning and Management, Campaign Management, Content, Events, Media, Branding and Design, and Web teams
• Synthesize go-to-market results against key performance indicators
• Report directly to the Senior Director within the Product Marketing division

Senior Advisor, Marketing Solutions

Product Operations

• Oversee client onboarding, implementation, and operational delivery for a fast-growing lending platform
• Own and manage the end-to-end onboarding process for new Monevo UK clients from contract signature through successful go-live
• Act as the primary delivery lead between clients and internal teams during implementation
• Develop, maintain, and govern onboarding plans, timelines, milestones, and implementation documentation
• Manage the onboarding pipeline and ensure implementations are delivered on time and to agreed quality standards
• Coordinate cross-functional teams across Product, Technology, Commercial, Operations, Data, and Compliance
• Identify, manage, and resolve onboarding risks, issues, and dependencies
• Lead internal and external implementation meetings and steering discussions
• Build strong client relationships and serve as a trusted operational contact during onboarding
• Define and continuously improve onboarding processes, governance frameworks, templates, and best practices
• Create and report operational KPIs, onboarding performance metrics, and implementation status updates
• Partner with Product and Technology teams to prioritize client requirements and support successful launches
• Support scalable onboarding capacity, processes, and delivery models as demand grows
• Manage and develop 1–3 Product Operations Analysts through coaching, guidance, and performance support
• Ensure team operational activities are prioritized effectively

Product Operations Manager – Client Onboarding Delivery

General

• Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases with minimal direct supervision
• Establish priorities and meet client deadlines
• Serve as the primary contact for clients, affected customers, vendors, and internal specialists
• Lead client intakes, assess incident information, and coordinate proposals, contracts, implementation activities, project schedules, and service administration
• Analyze, clean, reconcile, and manage complex datasets for breach notification and fulfillment
• Coordinate breach communications and mailings, including data scrubbing, letter production, client approvals, secure data transfers, and delivery to mailing providers
• Monitor case progress, risks, dependencies, and stakeholder expectations
• Resolve complex issues and escalate matters requiring support from other teams
• Gather, organize, document, and preserve case facts, statements, affidavits, and other evidence
• Maintain timely case notes, incident records, project updates, and stakeholder reporting
• Maintain awareness of applicable data breach requirements and incorporate obligations into case coordination and client communications
• Confirm resolution, close incident records, and deliver final case reporting to stakeholders
• Coordinate with teams across the organization while safeguarding client relationships and operational excellence

Incident Coordinator

Technical Product Manager

• Serve as the voice of analytics users by engaging data scientists, analysts, model developers, and governance teams
• Drive discovery and optimization of analytics workflows
• Identify workflow friction points and partner with engineering to improve usability, efficiency, and reliability
• Translate customer feedback, workflow insights, and business objectives into product requirements, user stories, and prioritized backlog items
• Partner with UX researchers, platform engineers, architects, and product managers to design scalable analytics experiences
• Validate platform capabilities through user interviews, prototype reviews, MVP testing, Customer Zero initiatives, and pilot programs
• Manage and influence roadmap priorities using customer feedback, platform strategy, adoption data, and business value
• Establish feedback mechanisms including user councils, office hours, surveys, and usage analytics
• Monitor adoption metrics including active users, feature adoption, workflow completion rates, time-to-insight, and customer satisfaction
• Champion secure and governed access to data, models, analytics tools, and compute resources
• Collaborate across Product, Engineering, UX, Architecture, Governance, and Business stakeholders to deliver customer outcomes
• Report to the Senior Advisor of Product Management

Technical Product Manager – Analytics Enablement

• Manage an assigned portfolio of cyber incidents, data breach, and fraud-related cases
• Establish priorities and meet client deadlines with minimal direct supervision
• Serve as primary point of contact for clients, affected customers, vendors, and internal specialists
• Lead client intakes and assess incident information
• Coordinate proposals, contracts, implementation activities, project schedules, and service administration
• Analyze, clean, reconcile, and manage complex datasets for breach notification and fulfillment
• Coordinate breach communications and mailings, including data scrubbing, letter production, client approvals, secure data transfers, and delivery to mailing providers
• Monitor case progress, risks, dependencies, and stakeholder expectations
• Resolve complex issues and escalate matters requiring support from other teams
• Gather, organize, document, and preserve case facts, statements, affidavits, and other evidence
• Maintain case notes, incident records, project updates, and stakeholder reporting in designated systems
• Apply applicable data breach requirements to case coordination and client communications
• Confirm resolution, close incident records, and deliver final case reporting
• Collaborate with stakeholders while safeguarding client relationships and operational excellence

Product Manager

• Lead the strategy, vision, development, and commercialization of TransUnion's messaging solutions portfolio, including SMS, MMS, RCS, and emerging messaging channels
• Define and scale trusted communications solutions by extending voice capabilities into secure business-to-consumer messaging experiences
• Own the product lifecycle from market assessment and business case development through roadmap creation, pricing, positioning, launch, adoption, and ongoing optimization
• Partner with Engineering, Product Marketing, Sales, and Solutions teams to translate business opportunities into scalable product capabilities
• Serve as the messaging subject matter expert and educate internal stakeholders on messaging ecosystems, carrier networks, aggregators, and emerging communication technologies
• Develop competitive positioning and go-to-market strategies leveraging TransUnion's customer base and trusted communications platform
• Engage customers, partners, mobile network operators, aggregators, and industry stakeholders to identify opportunities and shape product direction
• Represent TransUnion as a thought leader through customer presentations, conferences, industry summits, and external speaking engagements
• Monitor market trends, competitive developments, communication technologies, and customer needs
• Drive measurable business growth through new product capabilities, market expansion, and customer adoption of messaging solutions

Principal Product Management, Messaging Solutions

• Own and drive the product roadmap for key TruIQ Analytics Platform components
• Balance customer needs, commercial objectives, technical architecture, and long-term platform strategy
• Define reusable platform capabilities for Credit Risk, Marketing, Fraud, Identity, and future product domains
• Partner with Engineering and Architecture to develop a scalable, secure, and reliable platform
• Collaborate with Data Science teams to incorporate advanced analytics, AI, ML, decisioning services, and intelligence frameworks
• Translate customer, market, and business needs into scalable productized platform capabilities
• Establish product requirements, success metrics, and adoption strategies
• Collaborate with Solutions and Commercial teams to identify use cases and prioritize strategic investments
• Drive platform standardization, governance, and consistency across products and markets
• Support global rollout and adoption across international OneTru deployments
• Communicate product vision, roadmap priorities, and business outcomes to executive leadership and cross-functional stakeholders
• Report to a Senior Director, Product Management

Principal Technical Product Manager

Consultant

• Support Marketing Services products such as MTA and MMM
• Fix code issues within the big data pipeline and backend
• Analyze data-related issues
• Develop and implement data pipelines
• Manage end-to-end data onboarding and create data pipelines for end applications
• Analyze source data for data mapping and business-rule setup
• Ensure successful data onboarding at the individual-client level
• Collaborate cross-functionally with Product Managers, Solution Architects, Data Modelers, and Consultancy Services
• Develop knowledge of in-house tools and applications
• Suggest improvements and assist Advisory Services and Solution Architects
• Manage day-to-day activities and assigned tasks for team projects and initiatives
• Exercise independent judgment to solve problems under limited supervision
• Report to the Director of Data Development

Customer Support

• Conduct customer interviews by telephone to gather information about fraud, data breach, and identity theft incidents
• Review and analyse case information to assess incident nature and severity and determine next steps
• Provide professional, empathetic, high-quality support to customers affected by fraud, identity theft, or data breaches
• Manage customer expectations through clear updates and guidance during incident resolution
• Act as a key point of contact between customers, clients, and internal subject matter experts
• Gather, document, and maintain information and supporting evidence for identity restoration and remediation
• Prepare correspondence and communicate with creditors, government agencies, and third parties when required
• Explain available services, support options, and recommended actions to customers
• Support clients and customers in understanding breach-related incidents and identifying remediation requirements
• Escalate cases requiring specialist support and coordinate communications, meetings, and updates across teams
• Report to the Associate Lead, Customer Support Operations on a Monday–Friday 10:30–19:00 shift pattern

Customer Service Incident Coordinator, Croatian Speaking

Financial Planning and Analysis

• Drive new business growth within TransUnion’s Consumer Lending and Card markets
• Identify, develop, and close new sales opportunities
• Lead the full sales cycle, including prospecting, client relationship management, presentations, negotiations, and closing
• Acquire new clients and expand existing customer relationships through cross-sell and upsell opportunities
• Deliver tailored strategic solutions that drive revenue growth
• Partner with customers and internal stakeholders
• Gather market and customer insights
• Support product innovation
• Foster a collaborative, customer-focused culture
• Report directly to the Sales Vice President of Sales Management

Financial Services Executive – Consumer Lending, Card

Executive

• Lead strategic sales efforts to selected communications service providers and text message aggregators in the U.S.
• Drive new business growth while partnering with leadership and cross-functional teams
• Serve as a trusted advisor and build executive relationships
• Generate new business through outbound prospecting, client meetings, trade shows, and industry events
• Partner with marketing and lead generation teams to build pipeline
• Develop and execute strategic territory and account plans
• Prioritize high-potential prospects and target accounts
• Manage the full sales cycle from prospecting and discovery through presentation, negotiation, and close
• Deliver customer value and ROI
• Collaborate with market development, subject matter experts, pre-sales engineers, and account managers
• Gather and share customer, market, and competitive insights
• Maintain forecast accuracy and grow a strong pipeline
• Strengthen TransUnion’s reputation in the market
• Report directly to the Sales Director

Senior Industry Executive – Diversified Markets

Solutions Engineer

• Serve as a trusted technical advisor and strategic partner to telecommunications carriers and enterprise customers
• Design and architect carrier-grade solutions across messaging, voice, identity, and fraud prevention
• Partner with customer technology teams, architects, and senior leaders to identify business opportunities, drive solution adoption, and support revenue growth
• Capture Voice of Customer insights and translate requirements into product enhancements, solution designs, and roadmap recommendations
• Collaborate with Product Management, Engineering, Sales, Business Development, and Account Management from concept through deployment
• Lead technical discussions, solution workshops, architecture reviews, and customer-facing presentations
• Contribute to RFI/RFP responses, solution proposals, business cases, white papers, and technical documentation
• Bridge customer technology teams and internal engineering teams to accelerate delivery and remove technical barriers
• Support training and enablement for customers, sales teams, and internal stakeholders
• Help expand strategic telecommunications partnerships and increase customer value across global markets

Senior Solution Architect – Telecom Global

• Lead the development and scaling of customer-centric sales enablement programs across international markets
• Adapt global solution narratives to regional market needs, regulatory requirements, industry priorities, and buyer expectations
• Develop persona-based and use-case-driven enablement resources, including playbooks, discovery guides, messaging frameworks, objection-handling tools, customer success stories, and sales journey guidance
• Translate complex customer challenges, market trends, and solution capabilities into practical resources
• Leverage customer insights, feedback, and regional sales requirements to create seller enablement programs
• Create scalable frameworks, templates, governance models, and activation plans
• Partner with Sales, Product Marketing, Product Management, Marketing, Legal, Compliance, and subject matter experts
• Analyse enterprise buying groups and decision-making processes
• Influence senior stakeholders across sales, marketing, product, and business leadership functions
• Deliver training, coaching, and activation programs for sales teams across multiple regions, cultures, and markets
• Measure adoption, gather stakeholder feedback, and improve enablement programs based on business outcomes and user engagement
• Report to the Vice President, Product Marketing

Senior Principal Solutions Marketing, International

• Own the multi-year Credit Risk technical product and program roadmap across Core Credit, Alternative Data, Analytics Enablement, and platform modernization
• Lead U.S. Credit modernization across Online, Batch, Triggers, and Data Acquisition
• Plan migrations, legacy decommissioning, operational readiness, and customer-impact mitigation
• Define and prioritize technical and functional requirements for credit reports, scores, attributes, triggers, batch fulfillment, FactorTrust, TruIQ, and related analytics capabilities
• Connect initiatives to outcomes including revenue growth, adoption, time-to-value, reliability, scalability, cost efficiency, and successful customer migration
• Establish planning and delivery governance across multiple squads, including dependency mapping, risk and issue management, accountability, and definitions of ready and done
• Partner with Engineering, Architecture, Data Science, Solutions, Operations, Security, Legal, and Compliance
• Maintain platform reliability and operational readiness through service-level objectives, hypercare, incident response partnership, post-launch stabilization, and continuous improvement
• Lead, coach, and develop technical product and program managers
• Represent Credit Risk in senior leadership and portfolio forums, using metrics to drive decisions, clarify trade-offs, align investment, and communicate progress

Client Executive, Consumer Interactive

Senior Advisor, Marketing Solutions

Product Operations Manager – Client Onboarding Delivery

Incident Coordinator

Technical Product Manager – Analytics Enablement

Incident Coordinator

Principal Product Management, Messaging Solutions

Principal Technical Product Manager

Consultant

Customer Service Incident Coordinator, Croatian Speaking

Financial Services Executive – Consumer Lending, Card

Senior Industry Executive – Diversified Markets

Senior Solution Architect – Telecom Global

Senior Principal Solutions Marketing, International

Senior Director, Technical Product Management, Credit Risk