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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while effectively managing claims processing and documentation. Proficient in financial controls and reporting, with the ability to analyze information and maintain productive relationships.
Highest-signal resume keywords
Claims ProcessingCustomer ServiceFinancial ReportingMicrosoft OfficeData Entry
About the role
Key responsibilities & impact- Serve as a customer service representative for the claim department
- Triage and route callers to the appropriate department
- Answer claim status and payment questions
- Partner with claim professionals to support timely claim resolution
- Document claim files, including notes and diaries
- Request reports and records and review medical bills, mail, and wage statements
- Prepare claim documents for legal and medical reviews
- Report and assign claims and transition closed files to and from off-site storage
- Receive, sort, scan, upload, and process incoming and outgoing mail
- Order, receive, and distribute supplies and equipment
- Process and issue claim payments, vendor invoices, attorney expenses, and medical processing fees
- Process and document returned checks, voided checks, and credits
- Prepare, generate, and review reports
- Update data discrepancies in reports and systems
- Prepare operational, line-of-business, and financial reports
- Document pending and completed work activities
- Perform financial controls, reconciliations, assessments, and data entries
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED
- 1 year of service-related work experience OR Bachelor’s Degree
- Experience utilizing Microsoft Office, e-mail, Web-enabled applications, and database software
- Verbal and written communication skills
- Ability to analyze and compare information and explore alternative solutions
- Ability to exercise sound judgment and make decisions
- Ability to build and maintain productive working relationships
- Ability to remain focused amid ambiguity, change, or strenuous demands
- May require lifting items up to 20 pounds occasionally
Benefits
Comp & perks- Health insurance from the first day of employment for eligible employees and family members
- 401(k) matching dollar-for-dollar up to the first 5% of eligible pay
- Paying it Forward Savings Program with annual 401(k) contributions for student loan payments
- Pension Plan 100% funded by Travelers
- Minimum of 20 days Paid Time Off annually
- Nine paid company Holidays
- Wellness program with tools, discounts, resources, and caregiving support
- Free professional counseling services and health coaching
- Matching Gift and Volunteer Rewards program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingFinancial ReportingData EntryDocument PreparationRecord Review
Soft Skills
Verbal CommunicationWritten CommunicationJudgmentRelationship BuildingAdaptability
Tools & Technologies
Microsoft OfficeDatabase SoftwareWeb-Enabled ApplicationsE-Mail
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Claims DepartmentClaim ResolutionVendor InvoicesMedical Processing FeesOperational Reports