Trulieve

Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Provide the TruExperience through elevated patient service standards
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe as needed
• Perform additional team tasks and delivery associate responsibilities as assigned

Dispensary Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, and compassion to patients
• Deliver elevated patient service standards and demonstrate product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and promptly
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Support delivery associate duties as needed
• Process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate – Part Time

Manager

• Support the General Manager in leading and supervising store personnel
• Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure regulatory compliance with all state-specific regulations
• Review, communicate, and ensure compliance with company SOPs
• Communicate SOP changes to employees with the General Manager and other leaders
• Provide coaching, training, and development focused on company service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing the labor budget
• Maintain strict confidentiality and compliance
• Support inventory tracking and management, key performance metrics, and efficient daily store operations
• Perform other tasks assigned by management
• Work 40–45 hours weekly with flexible hours based on store needs, including evenings, weekends, and holidays

Assistant General Manager

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Process online orders, including deliveries, within a 2-hour timeframe as online support
• Perform delivery associate duties as needed

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Provide product and effects knowledge while delivering excellent customer service
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional service to customers, guests, patients, and coworkers
• Provide empathy and compassion to patients
• Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and promptly
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean, well-stocked workstation
• Perform additional tasks assigned by management
• Perform delivery associate duties as needed, including following policies and procedures and potentially delivering orders
• Process online orders, including deliveries, within a two-hour timeframe as needed

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Deliver exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development focused on service standards and accountability
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule staff within the labor budget
• Maintain strict confidentiality and compliance
• Perform other assigned management tasks
• Report to the Area Manager

General Manager

Team Lead

• Oversee 4 to 8 employees depending upon the department
• Ensure company policies, Uniform and Attendance policies are followed
• Ensure employees receive proper task training and complete tasks according to SOPs
• Answer employee questions regarding job functions
• Conduct daily team meetings to review assignments
• Ensure work areas are kept clean daily
• Complete daily Employee Assessment logs and Room Logs in SharePoint
• Ensure IPM logs, PPM, PH logs, and grow-room calendars are completed daily in the proper format
• Ensure tools and equipment are maintained and calibrated as needed
• Manage inventory control and ensure weekly order request forms are submitted
• Report updates, problems, and comments to management regularly
• Perform other duties as assigned

Cultivation Team Lead

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Deliver an exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Evaluate employee performance and identify hiring and training needs
• Coach, train, and develop the team to meet service standards and objectives
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule effectively within the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Technician

• Assist in the overall supervision and administration of project safety
• Coordinate safety efforts with business units and communicate safety conditions and behaviors to all levels of management
• Develop, enhance, inspect, and evaluate workplace environments, equipment, and processes across manufacturing, cultivation, warehouse, grounds, laboratory, and office areas
• Maintain records and documentation for inspections and audits
• Champion safety programs and initiatives and grow the safety culture
• Train team members and participate in developing and conducting compliance training
• Manage workers’ compensation claims
• Inspect machinery, equipment, and working conditions daily for regulatory compliance and safe work practices
• Conduct hazard assessments and evaluate appropriate PPE use
• Inspect fire-prevention equipment, first-aid supplies, and other safety devices
• Test work areas for hazard exposures using testing equipment
• Prepare findings reports and corrective-action recommendations
• Investigate accidents to establish root causes and recommend preventive measures
• Build cross-functional safety teams
• Maintain chemical inventory, SDS, and waste inspections per EPA guidelines
• Document accidents, safety violations, unsafe conditions, and unsafe behavior
• Implement and manage a behavior-based safety program
• Assist with standardized job safety analyses and project-specific safety plans
• Conduct safety meetings and instruct associates on safety practices and requirements
• Demonstrate equipment use and develop safety-related standard operating procedures
• Perform other duties as assigned

Cultivation Safety Technician

• Inspect all plants and rooms across the assigned facility
• Complete spray assignments as directed by management
• Assess and document plant health, pest issues, and grow-room cleanliness in daily reports distributed by email and Trulieve SharePoint
• Take plant samples to identify pests or plant-health issues
• Partner with staff and management to identify problems and develop and implement solutions
• Research pests and plant-health issues and compliant treatment methods
• Independently inspect all facility rooms before the light cycle switches off
• Prepare and deliver verbal presentations for weekly management meetings
• Clean and maintain equipment
• May support flower, veg, mom, propagation, harvest, and post-harvest areas as business needs require
• Perform other duties as assigned

IPM Technician I

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty and management to enhance customer experience and resolve issues
• Assist customers with product or device issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Potentially perform delivery associate duties, including following delivery procedures
• Potentially process online orders, including deliveries, within a two-hour timeframe

Dispensary Associate, Part Time

IT Tech

• Provide outstanding customer service to internal employees
• Process support request tickets and meet target SLAs
• Use and improve IT procedures, policies, and troubleshooting documentation
• Answer incoming support calls from grow, production, and retail facilities nationwide
• Work with vendor engineers, project managers, and support technicians to resolve application issues
• Assist with digital asset management and tracking
• Assist with existing and legacy application management, including AD groups
• Create and remove user accounts across systems for new hires and terminations
• Collaborate with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience
• Provide innovative solutions to uncommon problems
• Work as part of the service desk team to manage planned and unplanned technology communications
• Partner with support technicians and IT leadership to design documented solutions as the organization grows
• Perform other tasks assigned by the IT Service Desk Manager or IT Service Desk Supervisor

IT Service Desk Tech 2

Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform key-holding supervisor duties, including opening and closing procedures and basic staff and retail-process supervision
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Shift Supervisor

Supply Chain

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Monitor and maintain store inventory and ensure accurate inventory reporting
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Conduct inventory audits and required cycle counts with management
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Perform key-holding supervisor duties, including opening and closing procedures and basic staff supervision
• Maintain brand standards in visual merchandising
• Handle and resolve patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Associate Inventory Manager

Customer Support

• Lead and coach a team of Senior Customer Support Representatives
• Drive performance against service, quality, and productivity metrics
• Provide ongoing coaching, feedback, and development
• Monitor real-time performance and adjust team priorities to meet service-level expectations
• Manage and resolve escalations
• Conduct team huddles, training sessions, and performance discussions
• Support corrective action, recognition, and other performance management processes
• Handle inbound calls, chats, webforms, and assist queue interactions during peak volumes
• Provide real-time support for escalations and complex customer issues
• Partner with the Senior Customer Support Supervisor on operational priorities and process improvements
• Collaborate with internal stakeholders to resolve customer-experience issues
• Support implementation of new processes, tools, and initiatives
• Participate in special projects and assigned initiatives