Trulieve

Operator

• Answer incoming calls promptly and professionally
• Protect and verify information about security concerns and incidents, ensuring accurate documentation
• Manage and verify access requests through web-based systems
• Provide access to authorized personnel and terminate access when necessary
• Dispatch vendors and service providers for maintenance and security needs
• Collaborate with emergency services (WME) during incidents
• Maintain clear communication and help coordinate emergency responses
• Monitor CCTV and alarm systems to protect company assets
• Identify and report suspicious activities or security breaches
• Maintain accurate records of activities, incidents, and communications
• Prepare reports for management review

SOC Operator – 11:30am-10pm

Graphics Designer

• Design and execute digital-first creative for promotional campaigns, product launches, and ongoing retail marketing initiatives
• Develop assets across email, web, paid media, social media, digital advertising, and CRM
• Support omni-channel campaigns that maintain brand consistency while driving customer engagement and revenue
• Collaborate with Creative, Marketing, and Brand teams and cross-functional partners to translate business objectives into creative solutions
• Manage multiple projects simultaneously in a fast-paced, deadline-driven environment
• Ensure creative assets meet brand standards, production specifications, and quality expectations
• Contribute to improving creative workflows, efficiencies, and design systems

Graphic Designer

Supervisor

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and exceptional customer experience
• Perform opening and closing procedures as a key-holding supervisor
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the General Manager

Shift Supervisor

Associate

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Deliver elevated patient service standards through the TruExperience
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks and team duties as assigned
• Assist with processing all online orders, including deliveries, within a two-hour timeframe

Dispensary Associate

• Guide customers through their cannabis journey by educating them on product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns on customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional tasks assigned by management
• Fulfill delivery associate duties as needed, including following delivery policies
• Process online orders, including deliveries, within a 2-hour timeframe as online support

• Assist the General Manager in maintaining 100% store inventory accuracy
• Oversee preparation and processing of product and patient transfers daily
• Make transfer recommendations for product overages and shortages
• Maintain inventory in compliance with state regulations
• Assist with implementation of company policies and operating procedures on inventory controls
• Analyze and resolve inventory issues
• Monitor warehouse shipping, receiving, and transfer transactions
• Perform cycle counts daily, weekly, or monthly as needed
• Conduct inventory audits with the General Manager
• Follow written audit programs and perform physical inventory checks
• Log receipts and documentation to maintain accurate inventory accounts
• Assist in scheduling inventory and compliance personnel
• Perform system adjustments and participate in root-cause analysis
• Help determine, initiate, and execute corrective actions
• Collect, audit, and file paperwork required for state compliance
• Maintain strict confidentiality in compliance with regulatory requirements and HIPAA guidelines

• Guide customers through their cannabis journey by explaining product benefits and potential side effects
• Educate customers about products and their effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within two hours when providing online support
• Perform delivery associate tasks as needed

Dispensary Associate, Part Time

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Perform opening and closing procedures as a key-holding supervisor
• Supervise staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

Shift Supervisor, Part Time

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
• Provide elevated patient service standards and product knowledge through the TruExperience
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders promptly and efficiently
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Perform additional team tasks as assigned
• Perform delivery associate duties as needed, including following delivery policies and procedures
• Process online orders, including deliveries, within a two-hour timeframe
• Move throughout the facility, handle products and equipment, and lift, carry, push, or pull objects up to 50 pounds

• Guide customers through their cannabis purchasing journey by explaining product benefits and potential side effects
• Provide exceptional customer service, empathy, compassion, and product knowledge
• Facilitate customer purchases in accordance with state regulations
• Provide the TruExperience through elevated patient service standards and behaviors
• Assist Managers and Shift Supervisors with returns according to company policy
• Prepare and process patient orders accurately, efficiently, and on time
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe
• Perform additional team tasks and delivery-associate duties as assigned

Dispensary Associate – Part Time

Manager

• Support the General Manager in leading and supervising store personnel
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Coach, train, and develop the team on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations while on duty
• Maintain professional relationships with business partners
• Assist with managing the labor budget
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Assistant General Manager

Supply Chain

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Monitor and maintain store inventory and ensure accurate inventory reporting
• Ensure regulatory compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Conduct inventory audits and cycle counts with the General Manager/Assistant General Manager
• Perform system adjustments and participate in root-cause analysis and corrective actions
• Perform key-holding supervisor duties, including opening and closing procedures and basic staff supervision
• Support retail processes
• Maintain brand standards in visual merchandising
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain confidentiality and compliance
• Perform other tasks assigned by management

Associate Inventory Manager

• Assist the General Manager/Assistant General Manager with leadership and supervision of store personnel
• Achieve key performance metrics and ensure efficient daily store operations
• Ensure regulatory compliance and deliver an exceptional customer experience
• Perform key-holding supervisor duties, including opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure compliance with state-specific regulations
• Review, communicate, and enforce company SOPs and communicate changes to employees
• Provide coaching, training, and development focused on service standards and accountability
• Monitor and maintain store inventory
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management

• Guide customers through their cannabis journey by educating them about product benefits and potential side effects
• Facilitate customer purchases in accordance with state regulations
• Provide exceptional customer service, empathy, compassion, and elevated patient service
• Maintain comprehensive product knowledge
• Assist managers and shift supervisors with returns according to company policy
• Prepare and process patient orders efficiently and promptly
• Follow Trulieve policies and procedures
• Work with the leader on duty to enhance the customer experience
• Assist customers with product or device issues
• Collaborate with leadership and management to resolve customer issues
• Document customer issues and concerns in customer profiles
• Maintain a clean and well-stocked workstation
• Process online orders, including deliveries, within a two-hour timeframe when providing online support
• Perform delivery associate duties as needed, including following policies and procedures

• Lead and supervise store personnel
• Track and manage inventory
• Achieve key performance metrics
• Ensure efficient daily store operations
• Ensure regulatory compliance with state-specific regulations
• Deliver an exceptional customer experience
• Plan and implement strategies to improve service standards and sales results
• Maintain brand standards in visual merchandising
• Review, communicate, and enforce company SOPs
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development focused on service standards and accountability
• Handle and resolve patient issues and escalations
• Maintain professional relationships with business partners
• Schedule staff effectively within the labor budget
• Maintain strict confidentiality and compliance
• Perform other tasks assigned by management
• Report to the Area Manager