USAA

Product Manager

• Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
• Support Brokerage Servicing and Trading capabilities, including money movement, account funding, external account connectivity, investment account aggregation, and advisor enablement
• Partner with Brokerage Operations, advisors, technology teams, enterprise channel owners, and third-party platform providers
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize products and experiences across delivery channels and platforms to drive KPIs and KRIs
• Employ User Centered Design and Design Thinking methodologies
• Develop product strategy, vision, and goals for complex, significant-scope products with portfolio-level or enterprise reach
• Identify opportunities using research, business and market intelligence, and data-driven insights
• Create and maintain product roadmaps and improve performance
• Translate product and experience opportunities into initiatives, requirements, epics, and features; drive execution strategy
• Shepherd complex product opportunities from idea to market validation with business, UX, technology, operations, marketing, and other stakeholders
• Drive, quantify, and defend product investments through business cases and hypotheses
• Analyze and report product performance against KPIs and KRIs; share best practices
• Generate insights to identify improvement opportunities and ensure improvements are implemented
• Prepare presentations and facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions
• Conduct internal and external research and situational analysis to apply industry best practices and trends
• Manage ambiguity, drive clarity, solutions, and execution plans among teams and stakeholders
• Maintain expert knowledge of business, technology, UX, relevant experiences and processes, and Product Management
• Provide guidance and mentoring to team members and act as an escalation point
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures

Digital Product Manager Lead – Investment Services, Design Team

Strategy

• Develop, maintain, and enhance Adobe Analytics dashboards and front-end reporting solutions
• Ensure reporting accuracy, data integrity, and alignment with business requirements
• Query, transform, and analyze data from enterprise data sources, including Snowflake
• Conduct in-depth analysis to identify performance trends, anomalies, and optimization opportunities
• Deliver actionable insights and recommendations supporting business strategy and performance goals
• Present findings and strategic recommendations to business stakeholders and leadership
• Define outcome measures, improve prioritization and decision agility, evaluate progress toward business outcomes, and assess risks to strategic goals
• Train and support stakeholders on report interpretation and data-driven decision-making
• Partner with Digital Acquisition teams to understand evolving reporting needs and business objectives
• Develop a deep understanding of customer journeys, digital experiences, and performance touchpoints to improve customer outcomes

Senior Business Strategy Analyst

• Lead the Bank's Member Forecast function, providing a forward-looking view of Bank membership health across new member acquisition, Multi-Business Household growth, and member attrition
• Translate acquisition, deepening, and retention performance into a unified membership forecast informing product strategy, investment prioritization, and executive decision-making
• Formulate product, pricing, and sales strategy recommendations based on profitability, competitiveness, and sales performance across the full lifecycle of bank products
• Analyze market trends and product performance for sustainable growth, profitability, member value, and regulatory compliance
• Define business questions and provide insights to improve business performance
• Execute the product vision, strategy, and roadmap
• Support maintenance of existing products and lead development and launch of new products
• Drive and evolve the product vision, strategy, and multi-year roadmap aligned to Bank priorities and member needs
• Interpret performance results to inform product or sales forecasts and planning
• Lead product innovation aligned with business objectives, risk appetite, and regulatory expectations
• Develop recommendations to launch new products and decide whether to buy, build, or partner
• Act as product subject matter expert on features and services and collaborate with business partners
• Analyze product performance metrics and recommend market opportunities, product enhancements, and changes to existing features
• Partner with Marketing on go-to-market and value proposition strategy
• Support all aspects of the Product Life Cycle
• Approve and support development, editing, and distribution of product communications
• Coordinate with Legal, Compliance, Risk Management, and other control partners to ensure compliance with applicable laws and regulations
• Identify, measure, monitor, and control risks according to risk and compliance policies and procedures

Product Management Director – Bank, Member Forecasting

Processor

• Close and fulfill loans on a national basis from point of application through final loan fulfillment
• Review and evaluate loan files for qualification and fulfill the loan closing process
• Communicate with members, dealerships, financial institutions, and other third parties to ensure loans close and fulfill according to bank, investor, and regulatory guidelines
• Handle calls on complex member relationships and execute high-risk transactions
• Use established procedures to manage complex decision-making and resolve complex complaints and issues
• Evaluate loan files against credit criteria
• Verify customer payoffs, obtain or update purchase orders and title applications, and obtain dealer electronic checks
• Verify funding documentation in accordance with compliance, legal, regulatory, and investor guidelines
• Assist with lien perfection follow-up duties, prepare documents, and make outbound calls
• Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

Consumer Lending Processor II

Data Analyst

• Independently develop and execute advanced audit analytics for complex business and control questions
• Apply data-driven continuous auditing on business audits for the Audit Services team
• Participate in and make recommendations for ideation and development of analytic control tests
• Participate in execution of audit analytics, analytic methodology, and adoption of analytic approaches
• Partner with audit teams to understand data behind key processes, risks, and controls and develop analytic control tests
• Analyze and interpret results clearly and concisely
• Track and monitor progress against analytic control tests and projects and escalate results to Audit leadership
• Prepare presentations communicating audit data analytics results and make recommendations to Audit teams and leadership
• Develop data literacy skills through ongoing professional development
• Champion execution of data analytics strategy and transformation
• Collaborate across Audit, business, data, and technology teams
• Contribute to continuous auditing, automation, and modernization of Audit Analytics practices

Senior Audit Data Analyst

• Lead capacity planning and workforce optimization for the Retail Storefront Support Team
• Manage capacity levers, operational performance, and financial resources
• Translate business insights into actionable strategies through cross-team performance-data analysis
• Identify trends and recommend solutions to improve customer experience, retention, productivity, and growth outcomes
• Influence strategic direction and deliver executive-level presentations communicating complex findings
• Perform and present impact analyses to inform executive decision-making and drive organizational performance
• Lead stakeholder discussions, communicate analytical findings, support line-of-business strategy development, and influence business decisions
• Lead integration of analytic strategy and business strategy
• Identify key business assumptions and hypotheses around line-of-business strategy and refine them through further analysis
• Develop analytical frameworks and blueprints to answer business questions
• Support lower-level team members in developing analytical frameworks
• Evaluate complex strategic insights related to Profit & Loss performance, including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Define outcome measures, improve prioritization and decision agility, evaluate progress toward business outcomes, and assess risks to strategic goals
• Influence strategic agreement using subject matter expertise, interpersonal skills, and negotiation skills
• Serve as a team lead and provide guidance and on-the-job training
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Lead Business Strategy Analyst – P&C Workforce Analytics

Actuary

• Perform actuarial analyses to develop new products, project future results, reprice existing products, and/or determine financial strength
• Mentor junior team members
• Evaluate and maintain policy benefits and fees on the inforce block
• Collaborate with actuarial, product management, forecasting, risk, and finance business partners
• Utilize actuarial modeling software-driven models for pricing, valuation, and/or risk management
• Review laws and regulations for compliance and recommend process improvements
• Monitor industry communications regarding potential changes to laws and regulations
• Serve as a key resource for team members and leadership on escalated issues
• Serve as a Subject Matter Expert in key actuarial areas
• Lead project teams through concept, planning, execution, and implementation phases
• Develop exhibits and reports explaining proposals and findings
• Present recommendations to leadership
• Maintain proper price levels, price structures, data availability, and other requirements for profitability and competitiveness
• Identify critical assumptions and recommend remedies for unfavorable trends
• Test assumptions by identifying sources of gain and loss, premiums, interest margins, reserves, and cash values
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Life Actuary – Inforce Pricing, Analytics

• Lead the strategy, vision, and execution of USAA’s member feedback survey programs and advanced analytics capabilities
• Oversee survey and analytics functions linked to member feedback, including program design, information strategy and architecture, data management, information governance, analytics and insights delivery, and business intelligence support
• Shape short-term and long-term analytics strategy for the Voice of the Member program
• Embed data-driven decision-making across the enterprise
• Partner with business leaders and cross-functional stakeholders to establish priorities and drive innovation and modernization of performance metrics
• Deliver actionable insights that enhance member experience, strengthen operational performance, and support strategic business objectives
• Advise senior leadership and champion the use of member feedback data to identify emerging trends and influence enterprise decisions
• Foster a high-performing analytics organization
• Advance data governance, analytics maturity, and scalable insight delivery capabilities
• Oversee strategic, tactical, operational, and financial responsibilities for data storage, preparation, exploration, governance, analytics, and information delivery
• Lead sub-function strategy and delivery of information and analytics platforms and solutions
• Provide oversight for end-to-end information management, analytics, and delivery processes
• Develop talent across the USAA Data and Analytics Community
• Keep current with industry-leading practices and advances in data and analytics
• Lead teams in developing techniques and best practices for reporting and analytics
• Oversee implementation of information governance processes and procedures
• Develop team training and education plans, automated systems, technical tools, staffing and organizational requirements, and expense budgets
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Executive Director, Business & Data Analytics – Voice of the Member

Full-stack Engineer

• Lead the engineering discipline and provide hands-on technical direction for association-wide AI-DLC adoption
• Translate AI-DLC transformation needs into prioritized engineering requirements and guide the AI Platform engineering team
• Design AI-driven workflows across requirements, architecture, planning, implementation, testing, security validation, release authorization, deployment, and production feedback
• Establish human decision gates, engineering standards, reference architectures, reusable patterns, and production-readiness expectations
• Build reference implementations and integrate AI-DLC with repositories, development environments, CI/CD pipelines, testing, security, change, release, and monitoring capabilities
• Optimize platform capabilities through reusable services, components, APIs, agent tools, templates, instructions, evaluation frameworks, and integration patterns
• Partner with Lines of Business, Association Functions, IT Governance, API Management, security, risk, architecture, and engineering teams
• Embed policies, standards, controls, approvals, evidence collection, and exception handling into AI-driven workflows
• Apply AWS, software engineering, cloud, DevSecOps, and Site Reliability Engineering expertise
• Define secure patterns for agent context, tools, APIs, knowledge, identity, permissions, execution environments, failure handling, and output validation
• Develop automated evaluations and quality gates for AI-generated requirements, designs, code, tests, security findings, and release artifacts
• Use implementation feedback and production insights to reduce manual effort, rework, duplication, and inconsistent practices
• Define measures for adoption, engineering capacity, cycle time, quality, automation, control effectiveness, developer experience, and business outcomes
• Guide technical decisions involving architecture, dependencies, risks, governance, integrations, platform constraints, and capability sequencing
• Lead cross-functional engineering efforts, mentor engineers, and advise the executive accountable for AI-DLC
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies

AI-DLC Engineering Lead

• Lead the strategy, discovery, delivery, and optimization of digital experiences for live chat and related communication channels
• Drive the strategy, roadmap, and ongoing evolution of Live Chat capabilities
• Align product investments with member needs, business objectives, and enterprise priorities
• Translate member, business, and operational opportunities into product requirements, features, and experiences
• Lead initiatives from discovery through delivery and market validation
• Partner with business, technology, user experience, operations, analytics, and other stakeholders
• Deliver innovative, scalable, multi-platform digital technology solutions
• Use member feedback, market research, competitive intelligence, and industry trends to identify opportunities
• Analyze product performance using KPIs, operational metrics, and data-driven insights
• Develop business cases, success metrics, and value hypotheses for investment decisions and prioritization
• Influence stakeholders and senior leaders through strategic recommendations and executive-level presentations
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Senior Digital Product Manager – Live Chat

• Lead and empower a team of regional actuaries and analysts
• Partner with state product directors to achieve state profit and growth objectives
• Develop and execute product and pricing strategies across all lines of business for assigned states
• Plan, organize, direct, and staff actuarial activities required to analyze and achieve target pricing levels
• Bring new products and rating structures to market
• Develop product line pricing assumptions and price structures to ensure piece-level objectives are met
• Direct development of new products and implementation of process improvements
• Provide short- and long-term planning recommendations by developing and analyzing forecasts
• Manage and remain accountable for assigned employees
• Perform personnel management functions, including employee selection, team building, project/workload assignment, training, monitoring work activity, and performance evaluation
• Ensure product prices and designs align with company product strategy and goals
• Facilitate product and project development and implementation
• Monitor competitive markets, industry trends, professional research, regulations, market conditions, and innovative alternatives
• Represent USAA's interests at industry-level committee meetings
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Director, P&C Pricing and Reserving Actuary

• Price deferred fixed, indexed, and immediate annuities
• Perform custom quoting of structured settlements
• Analyze areas related to pricing and selling new business
• Coordinate, prepare, and perform actuarial analyses for new products, future results, existing product repricing, and financial strength
• Perform routine assignments using actuarial modeling software for pricing, valuation, and/or risk management
• Compile data and provide analytical support, including entering data and tables, running models, and generating reports
• Participate in recommendations for model adjustments and improvements
• Resolve less complex issues independently and escalate appropriate issues
• Prepare reports and identify and resolve data and reporting problems
• Maintain price levels, price structures, data availability, models, and other requirements to achieve profitability and competitive goals
• Monitor critical experience areas and identify unfavorable trends
• Identify sources of gain and loss by product and assumption
• Test assumptions and premiums, interest margins, reserves, and cash values for profitability and viability
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures

Life Actuarial Analyst

Performance Marketing

• Deliver actionable insights and optimization recommendations across paid social, paid search, and emerging AI-powered search experiences
• Provide decision support for business areas across the association
• Apply mathematical, statistical, scientific, and quantitative analytical approaches to business objectives
• Gather, manipulate, synthesize, integrate, and transform data from disparate sources
• Build recommendations and implementable strategies from models, transactions, behaviors, and other relevant information
• Collaborate with channel managers, product marketers, campaign analysts, and cross-functional teams
• Solve medium- to large-scale business problems affecting current and future business strategy
• Translate recommendations into communication materials for management
• Use data visualizations to explain analysis to less technical audiences
• Identify quality data sources through testing and exploratory data analysis
• Document assumptions, methodology, validation, and testing for peer review and compliance
• Adopt emerging technologies affecting scientific and quantitative analytics
• Present findings to influence management, business decisions, and strategy
• Provide subject matter expertise in operationalizing recommendations
• Monitor current data and analytics trends
• Identify opportunities for continued learning in data and analytics
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Senior Decision Science Analyst – Paid Media Performance Analyst – Social & Search

Claims Specialist

• Adjust complex auto and homeowner bodily injury claims, UM/UIM claims, and small business claims
• Confirm coverage and make coverage decisions on complex claims
• Investigate loss details and determine legal liability
• Evaluate, negotiate, and adjudicate claims within authority guidelines
• Document claims accurately to support appropriate outcomes
• Prioritize and manage assigned claims workload
• Keep members and involved parties informed through timely claims status updates
• Collaborate with team members to resolve issues and identify matters for escalation
• Partner with or direct vendors and internal business partners to facilitate timely claims resolution
• Serve as a resource for team members on complex claims
• Deliver concierge-level, best-in-class member service through expectation-setting, proactive phone and written communication, advice, and empathy
• Handle higher-complexity claims and additional work as needed
• Identify, measure, monitor, and control business risks according to risk and compliance policies and procedures

Injury Claims Examiner – East Region

Infrastructure Engineer

• Provide technical leadership for Microsoft Exchange and Productivity Services platforms
• Architect, engineer, and provide operational support for Exchange Online, Outlook, Office applications, Microsoft 365 productivity services, and related collaboration technologies
• Design, implement, support, and provide end-user support for Microsoft Exchange and Productivity Services platforms
• Establish engineering standards and lead complex technical initiatives
• Develop and maintain architectural documentation and operational runbooks
• Partner with Infrastructure, Security, Networking, Identity, Compliance, Risk, and End User Computing teams
• Assist with compliance, governance, audit, regulatory, and data protection activities related to Microsoft 365 services
• Ensure platform configurations align with enterprise security and compliance requirements
• Develop engineering talent and mentor engineers
• Participate in on-call rotations and major incident response
• Shape the future strategy and architecture of Microsoft 365 productivity capabilities
• Guide design of highly complex, scalable IT infrastructure systems
• Create and enforce standards for system changes
• Manage complex implementations and automate service delivery and maintenance tasks
• Influence monitoring, observability, and tooling activities
• Lead resolution of complex production issues and troubleshoot end-to-end solutions
• Provide real-time troubleshooting support for major incidents
• Establish technical requirements and perform lab testing and data gathering for technology decisions
• Identify and implement process improvements
• Collaborate with stakeholders to evaluate customer issues and identify solutions
• Prioritize, assign, and monitor work assignments under management direction
• Participate in industry, COE, and discipline-relevant groups and panels
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies