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Posted: 10/22/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in family-centered case management, trauma-informed care, and service coordination, with a strong ability to engage families and assess their needs. Proficient in documentation, compliance with child welfare regulations, and collaboration with multidisciplinary teams.
Highest-signal resume keywords
Family-Centered Case ManagementTrauma-Informed CareChild Welfare Systems KnowledgeCrisis Response SkillsExcellent Communication Skills
About the role
Key responsibilities & impact- Provide ongoing, family-centered case management to children, youth, and caregivers
- Engage families using trauma-informed, strengths-based, and family-centered practices
- Complete ongoing assessments of family needs, strengths, safety concerns, protective factors, and barriers
- Develop, implement, and monitor individualized service plans
- Conduct required monthly in-home visits and additional contact based on family need, risk, and agency direction
- Monitor child safety, family stability, service participation, and progress toward goals
- Assist families with accessing behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and community supports
- Provide practical support, coaching, and resource navigation
- Communicate regularly with referring agency caseworkers and supervisors
- Coordinate with schools, providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems
- Participate in staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and required meetings
- Coordinate and track referrals and support continuity of care
- Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other required documentation
- Maintain confidential records and comply with documentation, privacy, and information-sharing requirements
- Follow agency procedures, state regulations, child protective services laws, mandated reporting requirements, VQ policies, and contractual expectations
- Immediately report suspected abuse, neglect, safety threats, critical incidents, or significant family changes
- Participate in supervision, case consultation, quality assurance review, required training, and continuous quality improvement
- Travel throughout the assigned service area for home visits, meetings, court proceedings, and service coordination
- Transport children, youth, or family members when authorized and necessary
- Maintain a flexible schedule, including evenings or other nontraditional hours, when needed
- Perform other tasks assigned by supervisors
Requirements
What you’ll need- Bachelor’s or Associate’s degree in the behavioral sciences, human services or social services fields preferred
- 1 year case management or child welfare experience
- Child welfare and/or case management experience is strongly encouraged
- A minimum of one year of related work experience, preferred
- Must be 21 years of age or older
- Flexible schedule, including evenings, weekends, and holidays, to facilitate program services
- Cleared Child Abuse and Neglect and FBI criminal background checks
- Must have a valid driver’s license and be eligible to drive to facilitate program services as required
- Strong family engagement, assessment, case management, crisis response, and service coordination skills
- Ability to identify and respond appropriately to child safety, family risk, and mandated reporting concerns
- Excellent written and verbal communication skills, including preparation of clear, timely, objective case documentation and court reports
- Ability to collaborate with families, agency personnel, courts, schools, providers, and multidisciplinary teams
- Knowledge of child welfare systems, trauma-informed care, family preservation practices, and community resources
- Cultural humility and ability to work effectively with families from diverse backgrounds
- Ability to work independently in community settings while maintaining regular communication with supervision
- Strong organizational, time-management, and computer skills, including ability to learn electronic case management systems
- May lift and carry up to 10 pounds frequently
- Ability to perform tasks involving standing or walking 50% of the day and sitting 50% of the day
- Ability to bend, stoop, reach, and grasp as necessary
Benefits
Comp & perks- Medical, Dental, and Vision coverage
- Flexible Spending Accounts
- Employee Assistance Program
- Company-paid Life and Short-Term Disability
- 401(k) with employer match
- Internal promotions and leadership development pathways
- Purpose-driven work
- Transparent and equitable pay practices
- Professional leadership culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementAssessmentService CoordinationDocumentationCrisis ResponseBehavioral Health SupportResource NavigationChild Safety MonitoringIndividualized Service PlansMultidisciplinary Collaboration
Soft Skills
Family EngagementOrganizational SkillsTime ManagementCultural HumilityIndependent Work
Tools & Technologies
Electronic Case Management Systems
Certifications & Qualifications
Cleared Child Abuse and Neglect Background CheckFBI Criminal Background CheckValid Driver's License
Industry Keywords
Child Protective Services LawsMandated Reporting RequirementsCommunity ResourcesFamily Preservation PracticesQuality Assurance Review