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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management and client advocacy, utilizing evidence-based practices such as Motivational Interviewing and Trauma-Informed Care. Proficient in coordinating person-centered care and connecting clients with essential social services and supports.
Highest-signal resume keywords
Care Management ExperienceMotivational InterviewingTrauma-Informed CareClient AdvocacyBilingual English/Spanish
About the role
Key responsibilities & impact- Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
- Connect clients with needed social services and supports
- Advocate for clients with healthcare professionals and other stakeholders
- Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement to facilitate linkage to the Enhanced Care Management program and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
- Coordinate person-centered care with providers, specialists, pharmacists, social service agencies, caregivers, family support persons, and other Care Team members
- Promote wellness, recovery, independence, resilience, member empowerment, timely access to care, and maximization of member benefits
Requirements
What you’ll need- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Willingness and ability to work Monday-Friday, 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
- Working knowledge of government and community resources related to social determinants of health
- Clean driving record, valid driver's license, and reliable transportation
- Excellent oral and written communication skills
- Positive interpersonal skills
- General computer skills and working knowledge of Google Workspace, MS Office, and the internet
- Applicants must be located in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
- Legally authorized to work in the United States
- Vaccination against influenza required for patient-, client-, or customer-facing roles
- Background check, potentially including a drug test or other health screenings, required prior to employment
- Identity and work eligibility verification using E-Verify upon hire
- Bilingual English/Spanish preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Access to wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Remote work arrangement
- Occasional travel to training or company events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Care PlansSMART GoalsMental Health PromotionDocumentationOutcome MeasuresGovernment Resources KnowledgeSocial Determinants of HealthCRM System ProficiencyEMR ManagementTransportation Coordination
Soft Skills
Excellent Communication SkillsPositive Interpersonal Skills
Tools & Technologies
Google WorkspaceMS OfficeInternet Proficiency
Certifications & Qualifications
Valid Driver's LicenseVaccination Against Influenza
Industry Keywords
Community Health WorkerCare NavigatorVulnerable PopulationsEnhanced Care ManagementPalliative CareSocial ServicesHealth Records ManagementOutreach and EngagementCompliance ReportingPerson-Centered Care