Wolters Kluwer

Account Manager

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timeframe
• Monitor adoption rates and advise customers on improving application ROI
• Collaborate with marketing, support, and training teams to communicate effectively with customers
• Develop expertise in Wolters Kluwer pharmacy productivity products and complementary offerings
• Gather and create product implementation and usage best practices for customer content, conversations, and presentations
• Liaise between product management and customers; understand the product roadmap and escalate critical issues
• Facilitate transitions after new implementations or re-implementation
• Maintain current assigned-customer information in the CRM system
• Collaborate with Sales on new business opportunities across the territory
• Maintain reference information on pharmacy productivity accounts
• Own Red Accounts and ensure corrective action steps are completed and resolved
• Research and lock down renewals involving price increases and negotiate the renewal process
• Assist Implementation teams with issues during Standard-account implementations
• Perform other duties as assigned by supervisor

Senior Account & Relationship Manager

Manager

• Support and enable delivery of CLC projects and enhancements involving JD Edwards and associated applications
• Define business initiatives and document requirements
• Translate requirements into actionable and prioritized work items for development teams
• Serve as the primary business point of contact for JD Edwards project-related activities
• Partner with business stakeholders, project teams, technology resources, and the JD Edwards Platform Owner
• Provide oversight and business leadership for project-related activities
• Represent the JD Edwards platform during Project Exploration
• Own and manage the backlog for JDE-related projects
• Establish backlog priorities based on business value, organizational priorities, resource capacity, risk, and delivery timelines
• Coordinate with stakeholders, subject matter experts, engineering teams, and QA resources to prepare backlog items for development
• Lead release planning and prioritization decisions
• Provide requirements clarification and business direction throughout the project lifecycle
• Facilitate business decision-making on competing priorities, scope questions, and requirement ambiguities
• Coordinate with Production Support on release planning and integration of enhancements
• Monitor progress against implementation dates and address risks, dependencies, and barriers
• Support user acceptance testing, business readiness, and implementation planning
• Analyze post-release feedback, usage patterns, defect trends, and business needs into prioritized backlog items
• Partner with business sponsors and stakeholders on post-release product decisions
• Improve processes for project intake, triage, prioritization, release planning, project health reviews, and transition to steady-state support

Business Analysis Manager – JD Edwards Platform

Content Marketing Manager

• Review and edit new contributions from external expert authors
• Ensure topics address practicing clinicians’ questions
• Ensure content contains specific, actionable recommendations and supporting evidence
• Monitor medical literature for new developments
• Identify topics requiring updates
• Systematically review existing topics for clarity, completeness, and clinical relevance
• Collaborate with outside authors, section editors, editors-in-chief, and peer reviewers
• Work with in-house editorial and graphics assistants to produce and maintain topics
• Complete extensive editorial training and progress toward independent editing
• Maintain clinical practice activities during the remaining 10–20% of work time

Principal Clinical Content - Physician Editor, Adult Rheumatology

Sales

• Develop and execute the commercial strategy for the Enterprise segment across retention and new business acquisition
• Lead a team of high-level sellers serving the largest customers
• Drive transformation toward an enterprise, value-based, consultative sales model
• Establish forecasting, pipeline inspection, and performance management processes
• Collaborate with Product, Marketing, and Revenue Operations on go-to-market execution and enablement
• Develop talent and build a high-performing sales culture
• Partner with General Managers and divisional leadership on customer strategy, pricing, and territory design
• Relay customer insights and competitive intelligence to influence product roadmaps and service enhancements
• Engage regularly with clients and teams, coach in-market execution, and ensure value-based outcomes
• Enhance sales readiness, operational efficiency, and integration of data, analytics, and AI-driven insights
• Align sales goals, compensation plans, and performance metrics with strategic objectives
• Serve as an ambassador of Wolters Kluwer’s values, leadership standards, innovation, inclusion, and customer success

VP, Enterprise Sales

Product Manager

• Own and maintain the Personnel Safety product backlog
• Translate functional requirements into features and user stories
• Define acceptance criteria and business rules
• Prioritize development work based on business value and customer impact
• Ensure development teams have sufficient detail and clarity to execute efficiently
• Continuously refine and groom the backlog
• Collaborate with design and development teams to deliver customer value
• Conduct market, customer, and user research to inform product decisions
• Monitor product performance and recommend improvements
• Contribute to user testing and gather customer feedback
• Support product launches and post-launch activities
• Identify and mitigate product-related risks
• Contribute to product strategy and roadmap planning
• Collaborate with the Product Manager, development team, UX team, and market research stakeholders throughout the product lifecycle

Senior Product Owner – Personnel Safety

AI Research Scientist

• Lead, design, and execute complex user research studies to identify opportunities to drive business value and improve user experience
• Merge qualitative and quantitative data via mixed methodologies
• Present research insights to senior stakeholders and executive leadership to influence product and business decisions
• Synthesize and communicate research findings through executive summaries, workshops, and actionable recommendations
• Partner with designers, product managers, and engineers to translate research insights into strategic design and product roadmaps
• Document insights and artifacts in a central repository
• Lead the creation and evolution of user personas/archetypes and journey maps
• Collaborate with Research Operations to use standardized research materials, frameworks, and processes
• Champion emerging industry trends, tools, and methodologies, especially AI and Agentic technologies
• Report to the Manager, CX/UX Research

Senior CX/UX Researcher – AI-First Innovation for Tax & Accounting

Sales Operations Manager

• Lead the development and execution of sales strategies aligned with FCC bookings, retention, and organic growth objectives
• Partner with Sales Leadership to define commercial priorities, territory strategies, account segmentation models, and go-to-market plans
• Oversee annual and quarterly business planning, including capacity modeling, territory and account assignments, quota allocation, pipeline strategy, and forecasting methodology
• Own the business unit forecast process in Salesforce and optimize sales operating models
• Lead revenue performance reviews and QBR content and present strategic recommendations to senior leadership
• Develop and manage sales performance frameworks, KPIs, dashboards, and business review processes
• Identify risks, market trends, and growth opportunities, including cross-sell and service-to-sales opportunities
• Lead strategic initiatives focused on sales capacity planning, organizational design, process optimization, and commercial transformation
• Partner with Revenue Operations, Finance, Marketing, Product, and Enablement teams
• Champion adoption of Salesforce, analytics capabilities, AI/automation, and process improvements
• Provide business intelligence and analytical insights for executive decision-making and long-term planning
• Support the design and governance of sales compensation programs
• Lead, coach, and develop a team of managers and/or senior individual contributors
• Establish team objectives, performance expectations, development plans, and succession strategies
• Manage workforce planning, hiring, onboarding, performance management, and talent development
• Provide strategic direction and prioritization across multiple initiatives
• Mentor team members in strategic thinking, business analytics, stakeholder management, and executive communication
• Foster cross-functional partnerships and monitor team performance and operational effectiveness
• Support leadership development and organizational change management
• Influence and guide senior stakeholders and serve as an escalation point for complex business issues and strategic decisions

Associate Director, Sales Operations – Sales Strategy

• Manage and improve comprehensive revenue operations projects for the business unit
• Oversee business planning, pipeline management, and forecasting in Salesforce
• Support annual planning, including capacity modeling, territory and account assignments, and quota allocation
• Develop, model, and optimize sales compensation plans and SPIFs
• Analyze sales metrics including bookings, retention, pipeline, productivity, and attainment
• Implement and refine sales process methodologies and drive operational efficiencies
• Guide usage of sales tools and systems; evaluate and recommend sales technologies, AI, and automation
• Oversee data integrity initiatives and compliance with sales policies
• Collaborate with senior leadership on sales strategy execution and prepare QBR and business review content
• Support cross-sell and service-to-sales initiatives that enhance FCC revenue operations

Sales Operations Manager – Sales Strategy

• Serve as strategic business partner to FCC Business Unit General Managers and Sales Leadership across CT Corporation and Compliance Solutions
• Own go-to-market execution, sales productivity, and bookings acceleration through strategic planning, business insights, operational governance, and performance management
• Lead the FCC commercial operating cadence, including forecasting, quarterly business reviews, account reviews, and annual planning
• Translate strategic priorities into executable sales organization plans
• Use analytics, technology, and process discipline to improve commercial performance and grow new business bookings, retention, and organic revenue
• Lead the FCC Sales Strategy team, including an Associate Director and a Manager
• Develop and execute segment growth strategies across CT Corporation and Compliance Solutions
• Lead sales planning, capacity modeling, territory design, coverage optimization, and quota setting
• Develop market opportunity assessments and drive account prioritization, segmentation, and scoring
• Drive accountability for pipeline health, forecast accuracy, bookings, and retention targets
• Establish KPIs and dashboards and analyze trends, risks, opportunities, and performance drivers
• Develop reporting frameworks connecting top-of-funnel performance to acquisition, expansion, retention, and customer value realization
• Lead cross-functional initiatives to improve sales productivity, operational efficiency, and revenue velocity
• Partner with Sales, Marketing, Customer Service, Finance, HR, and Technology teams
• Support sales incentive plan design and adoption of technology, automation, and AI-enabled capabilities
• Build, coach, and develop a high-performing Sales Strategy team
• Serve as trusted advisor to executive leadership on growth opportunities and long-term commercial strategy

Director, Sales Strategy

• Design and execute sales programs that accelerate pipeline growth, improve seller productivity, and drive bookings performance across CT Corporation and Compliance Solutions businesses
• Own the end-to-end FCC Sales Programs strategy, roadmap, governance, and execution
• Lead, coach, and develop the Sales Programs team
• Set goals, performance expectations, and development plans
• Prioritize and govern strategic program portfolios; evaluate ROI and resource allocation
• Design programs driving pipeline growth, opportunity progression, conversion, and revenue impact, including cross-sell, service-to-sales, and product launches
• Scale successful programs across FCC business units and segments
• Analyze pipeline health, conversion rates, seller productivity, account penetration, and customer engagement metrics
• Establish performance frameworks, success metrics, KPIs, and inspection rhythms
• Advise FCC Sales Leadership and business unit GMs using commercial insights and analytics
• Lead executive business reviews and integrate program priorities into planning
• Provide executive visibility into effectiveness, risks, opportunities, and expected impact
• Align Marketing, Sales Strategy, Sales Enablement, Product Marketing, Customer Service, and Business Development
• Drive field adoption through enablement and change management
• Define operating model, governance cadence, and program delivery standards
• Ensure accountability for execution, milestones, stakeholder engagement, and business results

Director, Sales Programs

Implementation Specialist

• Lead end-to-end implementations for large-scale enterprise customers with complex organizational structures, multi-entity requirements, and high volumes of matters and spend
• Act as the customer's trusted guide throughout implementation
• Oversee multiple enterprise implementations simultaneously, managing priorities, risks, and escalations
• Understand customer business and technical requirements and translate them into implementation plans
• Configure the Brightflag platform, including approval workflows, billing guidelines, reporting structures, and security needs
• Develop and own data migration strategies for large, complex datasets
• Coordinate with internal resources for accurate and timely data migration execution
• Collaborate with Product and Engineering on feature requests and integrations across matter management, ERP, and SSO systems
• Work with the Customer Success Manager to define implementation success and establish long-term customer relationships
• Ensure enterprise needs are met and positioned for continued growth, adoption, and satisfaction

Lead Implementation Consultant – Brightflag

Solutions Engineer

• Lead tax-functional discovery sessions across CCH Integrator modules
• Design high-level solution architecture, including environments, data ingestion, and integration touchpoints
• Deliver tailored product demonstrations, RFX responses, and services proposals
• Position CCH Integrator against manual processes and incumbent solutions and handle objections
• Support proposals with solution overviews, scope assumptions, and non-functional inputs
• Maintain governance through opportunity cadence and presales-to-delivery handover criteria
• Develop implementation plans and milestones aligned with PMO governance
• Configure CCH Integrator modules, entity structures, and roles/permissions
• Deliver end-user and administrator enablement sessions
• Provide go-live support, including cutover assistance and hypercare defect resolution
• Provide post-go-live customer support, troubleshoot issues, and coordinate resolution or escalation
• Assist the support team during peak support periods
• Support change management initiatives for adoption of CCH technology solutions
• Work across presales and services delivery phases to drive value for tax and finance teams

Solutions Consultant – CCH Integrator

Outside Sales

• Drive profitable sales growth within assigned accounting firms or corporations in a geographic territory
• Develop expertise in Research & Advisory and Tax & Accounting products, including features, benefits, pricing, value propositions, and competitive positioning
• Apply the prescribed sales methodology to position products and services according to customer needs and business goals
• Maintain a healthy sales pipeline by organizing and prioritizing accounts, researching decision-makers, and updating Salesforce.com records
• Prospect proactively, schedule in-person meetings, attend industry events, and deliver group presentations
• Engage current clients to understand evolving needs and identify upselling or cross-selling opportunities
• Build customer relationships and deliver tailored consultative solutions
• Identify product gaps and collaborate with product teams to convert client feedback into actionable specifications
• Target competitive accounts and position Wolters Kluwer solutions as strategic answers
• Plan and schedule sales activities to maximize productivity and territory coverage
• Share insights, strategies, and market intelligence with colleagues and sales leadership
• Create and maintain an Annual Business Plan with pipeline forecasts, mid-year updates, weekly reports, and quarterly projections
• Report to the Divisional Sales Manager, Research & Advisory – Tax & Accounting North America

Senior Field Sales Manager, SaaS

Inside Sales

• Drive profitable sales growth to new customers within a designated territory
• Learn and stay current on the comprehensive SFS product line
• Prospect for new clients and follow a methodical sales process
• Represent Wolters Kluwer within the industry and territory
• Contribute to sales planning and forecasting activities
• Strategically manage a defined geographic or vertical territory and execute sales plans aligned with revenue goals
• Build and maintain a qualified sales pipeline across multiple opportunity sizes
• Meet or exceed daily outbound call/email activity targets and connect rates
• Drive transactional sales while managing longer sales cycles for high-value opportunities
• Deliver accurate weekly and monthly sales forecasts using CRM data and pipeline analysis
• Identify, engage, and qualify opportunities through cold calling, referrals, marketing campaigns, and data mining
• Conduct needs assessments and position software solutions for efficiency, compliance, and growth for retail tax businesses
• Prepare and present product demonstrations, proposals, and pricing packages
• Coordinate with onboarding, implementation, and support teams for a seamless post-sale customer experience
• Capture and communicate customer and market insights to support product development and marketing strategies

Senior Inside Sales Representative, Cloud Software Solution Sales

Human Resources

• Develop and execute a multi-year contingent workforce strategy and roadmap
• Lead program governance, executive steering committee participation, policy development, stakeholder communications, and change management
• Own the contingent labor lifecycle from demand planning and requisition intake through onboarding, engagement management, extensions, tenure monitoring, and offboarding
• Establish global or regional operating standards accounting for jurisdictional requirements and business needs
• Oversee contingent labor spend, budgeting, forecasting, rate-card governance, and supplier optimization
• Identify and deliver cost savings and cost-avoidance opportunities
• Lead the MSP, staffing supplier, independent contractor, and statement-of-work supplier ecosystem
• Conduct supplier selection, rationalization, contract negotiations, quarterly business reviews, and corrective-action planning
• Establish and manage supplier performance standards, service-level agreements, and performance scorecards
• Ensure compliance with labor laws, worker-classification requirements, co-employment standards, tax obligations, tenure limits, data privacy requirements, and internal policies
• Oversee independent contractor governance, audit readiness, worker classification processes, and risk escalation protocols
• Partner with Legal, Risk, HR, and Compliance teams to assess and mitigate workforce risks
• Drive adoption of approved sourcing channels and reduce rogue spend or non-compliant engagements
• Lead the strategy, optimization, and adoption of the vendor management system and related workforce technology
• Improve system integrations, reporting, workflow automation, and data quality with HRIS, Procurement, Finance, and IT teams
• Evaluate emerging workforce technologies, including AI-enabled planning and analytics tools
• Build executive dashboards and reporting covering spend, demand, supplier performance, compliance, quality, and program adoption
• Lead, coach, and develop the contingent workforce team
• Advise senior business leaders on contingent labor markets, workforce capacity, supplier strategy, and talent risks
• Build relationships with hiring managers and functional leaders to deliver a responsive customer experience