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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing inside sales teams, focusing on performance metrics, coaching, and process improvement. Proven ability to adapt operations and maintain team organization in a dynamic environment.
Highest-signal resume keywords
Inside Sales Team ManagementPerformance Metrics ResponsibilityCoaching RepresentativesSales Operations ExperienceHome Services Industry Experience
About the role
Key responsibilities & impact- Run the day-to-day operations of the inside sales team
- Manage schedules, coverage, weekend rotation, and attendance
- Hire and onboard new representatives and accelerate their productivity
- Listen to calls and coach representatives on improvements
- Track speed to lead, contact rate, booking rate, and show rate
- Act when performance metrics decline
- Handle performance issues and difficult conversations
- Document processes to reduce dependence on individuals
- Identify broken processes and flag them for improvement
- Shape team operations, coverage, coaching, and onboarding playbooks
- Work directly with the Head of Operations and Sales Operations lead
- Own the team’s performance numbers and review them regularly
- Adapt the role’s scope as the team grows
Requirements
What you’ll need- Experience managing an inside sales or appointment-setting team
- Experience as a team lead or sales floor manager coaching representatives daily
- Experience in sales operations or support operations with people-management responsibility
- Experience in home services or remodeling companies managing teams that book in-home appointments
- Experience selling or booking appointments by phone
- Demonstrated responsibility for team performance metrics
- Ability to listen to calls and identify improvements
- Ability to handle difficult performance conversations directly
- Strong organization and ability to maintain team organization
- Comfort with ambiguity and rapid change
- Availability for 60–70 hour work weeks
- Availability for coverage when leads arrive, including some weekends
- Authorization to work in the US or Canada
Benefits
Comp & perks- Equity included in total compensation
- Remote work in the US and Canada
- Opportunity to shape team operations and playbook
- Direct collaboration with the Head of Operations and Sales Operations lead
- High ownership of the team within the first two weeks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Metrics TrackingProcess DocumentationAppointment BookingTeam OnboardingCall Listening and Coaching
Soft Skills
Strong OrganizationAbility to Handle Difficult ConversationsAdaptability to ChangeLeadership Skills
Industry Keywords
Home ServicesRemodeling CompaniesSales OperationsInside SalesAppointment-Setting