Worldwide Flight Services (WFS)

Administrative Assistant

• Read and route incoming mail to the appropriate individual
• Prepare outgoing mail and correspondence, including email, faxes, and overnight packages
• Prepare cash deposits where applicable
• Compose and type routine correspondence
• Answer, route, and screen telephone calls
• Greet walk-in traffic and scheduled visitors and escort them to the appropriate area or person
• Make copies of correspondence and other printed materials
• Order and maintain supplies
• Arrange office equipment maintenance
• Provide customer billing support and weekly statistics support
• Support Payroll with Time & Attendance by polling weekly punches and approved time-card edits
• Upload hours files to Payroll for processing
• Enter new employees into the time clock and advise of punch issues
• Coordinate with Corporate HR to ensure new-hire and employee-separation information is timely entered into Payroll, HR, and Time & Attendance systems
• Assist with benefit enrollment periods and distribution of communications
• Monitor uniform distribution and inventories
• Participate in related special projects and tasks

Facility Administrative Assistant

Agent

• Marshall aircraft upon arrival and departure
• Load and unload baggage and cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Transport baggage and cargo between the terminal and aircraft
• Connect and remove ground power and ground start units
• Perform water servicing
• Perform aircraft pushback, wing walking, and related guide-man functions
• Maintain a secure work environment

Part Time Ramp Agent

Supervisor

• Direct Leads and Agents within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline or corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between Leads/Agents and upper management
• Proactively monitor assigned employees' work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards
• Ensure practices are administered fairly and equitably, treating employees, customers, vendors, and other third parties with respect
• Retrieve import and deliver export documents to and from aircraft
• Report to work regularly and on time

Air Cargo Office Supervisor

• Read and route incoming mail to appropriate individuals
• Prepare outgoing mail and correspondence, including email, faxes, and overnight packages
• Prepare cash deposits where applicable
• Compose and type routine correspondence
• Answer, route, and screen telephone calls
• Greet walk-in traffic and scheduled visitors and escort them appropriately
• Make copies of correspondence and printed materials
• Order and maintain supplies
• Arrange office equipment maintenance
• Provide customer billing support and weekly statistics support
• Support Payroll with Time & Attendance, including polling weekly punches and approved timecard edits
• Upload hours files to Payroll for processing
• Enter new employees into the time clock and advise on punch issues
• Coordinate with Corporate HR to ensure new-hire and separation information is entered promptly into Payroll, HR, and Time & Attendance systems
• Assist with benefit enrollment periods and communications
• Monitor uniform distribution and inventories
• Participate in related special projects and tasks

Planner

• Streamline all aspects of the cargo and baggage transportation process
• Prepare the safest and most efficient method of loading aircraft
• Ensure cargo and baggage are safely loaded onto aircraft in the most efficient manner
• Create load plans that minimize shipping time, expedite routes, and maximize cargo loads
• Prepare and enter loading instructions and manifests in the software system
• File all post-departure paperwork

Air Logistics Load Planner

Clerk

• Load and unload cargo, mail, express, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo as required
• Receive, deliver, and physically handle freight and company material at designated express docks
• Handle mail and baggage in the outbound baggage room
• Complete forms and messages necessary for assigned functions
• Comply with WFS site security procedures
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Load and unload aircraft cargo weighing up to 70 lbs.
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft areas
• Perform or assist with aircraft push-out procedures
• Transport cargo using vehicles and attached carts
• Read off-load sheets to determine cargo destinations
• Use ground-to-cockpit hand signals and voice commands during push-out and towing
• Pull, push, and lift bags weighing up to 70 lbs. onto or from conveyor belts
• Connect water hoses and KVA electric cables to aircraft
• De-ice aircraft at heights of 20–80 feet using glycol
• Confront and report unauthorized personnel in secured areas

Air Ramp Clerk – Part-Time

• Load and unload baggage and cargo from aircraft safely and efficiently
• Marshal aircraft to and from gates using hand signals and communication equipment
• Operate ground support equipment such as tugs, belt loaders, and forklifts
• Conduct pre- and post-flight safety inspections
• Coordinate with flight crews, ground control, and team members
• Fill aircraft water tanks and ensure proper servicing levels
• Handle baggage claims and transfers
• Maintain ramp cleanliness and organization
• Complete flight paperwork, including weight and balance reports
• Assist with emergencies such as equipment failures or medical incidents
• Work in varied weather conditions
• Follow airport safety and security regulations and report hazards
• Make reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, collect excess baggage charges, and provide travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage reservations, standby travelers, and luggage arrangements
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, including ticket invalidation and report finalization
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims, including minor on-the-spot settlements and forwarding larger claims

Ramp/Passenger Service Agent

• Load and unload cargo, mail, express, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight, company material, export shipments, mail, and baggage
• Complete forms and messages required for assigned functions
• Comply with WFS site security procedures
• Monitor and report security breaches, suspicious occurrences, and non-compliance
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft and equipment areas
• Position loaded containers weighing up to 3,200 lbs. on aircraft rollers
• Perform or assist with aircraft push-out and towing procedures
• Communicate with the cockpit using hand signals and voice commands
• Read off-load sheets to determine cargo destinations
• Pull, push, and lift bags weighing up to 70 lbs. onto or from conveyor belts
• Connect water hoses and 40 lb. KVA electric cables to aircraft
• De-ice aircraft at heights of 20–80 feet using glycol
• Confront and report unauthorized personnel in secured areas
• Report to work regularly and punctually

Ramp Clerk, Air Cargo

• Marshall aircraft upon arrival and departure
• Load and unload baggage and cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Transport baggage and cargo between the terminal and aircraft
• Connect and remove ground power and ground start units
• Perform water servicing
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment

Ramp Agent

• Supervise and lead cabin service agents to ensure timely and thorough aircraft cleaning
• Assign tasks and ensure cleaning standards and schedules meet airline guidelines
• Monitor compliance with safety and sanitation protocols
• Inspect cleaned cabins for cleanliness standards and hazards
• Maintain inventory of cleaning supplies and order materials as needed
• Coordinate with ground operations and flight crew to ensure timely turnarounds
• Train and onboard new staff on cleaning procedures and safety guidelines
• Maintain cleaning activity records and report incidents or issues to management

Facility Administrative Assistant

Part Time Ramp Agent

Air Cargo Office Supervisor

Facility Administrative Assistant

Air Logistics Load Planner

Air Ramp Clerk – Part-Time

Ramp/Passenger Service Agent

Ramp Clerk, Air Cargo

Ramp Agent

Supervisor, Cabin Services