Worldwide Flight Services (WFS)

Manager

• Direct supervisory personnel within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline/corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between first-level supervisors and upper management
• Monitor assigned employees to ensure customer satisfaction, safety, security, quality and employee-relations standards
• Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
• Ensure required company audits are undertaken for continuity and compliance
• Read, understand and clarify implementation of the site-specific security plan
• Ensure WFS staff receive and display relevant company identification badges
• Apply practices fairly and equitably to employees, customers, vendors and other third parties
• Read and interpret handbooks, manuals, union contracts, business periodicals, technical procedures, governmental regulations and airline policies
• Write reports, business correspondence and procedure manuals
• Present information and respond to questions from groups, managers, clients and customers
• Define problems, collect data, establish facts and draw valid conclusions
• Interpret written, oral, diagrammatic and schedule-based instructions
• Perform specific responsibilities related to the assigned shift

Air Cargo Manager on Duty – Ramp

Technical Product Manager

• Define and own the technical product strategy and roadmap for systems across the Americas region
• Align product strategy with corporate and regional business objectives
• Serve as the primary engagement point for internal customers
• Translate business needs into requirements, user stories, and a prioritized product roadmap
• Lead, coach, and mentor Product Managers, Product Owners, and Agile delivery teams
• Drive alignment between product vision and execution
• Manage software vendors, including contract negotiations, renewals, SLAs, and performance reviews
• Partner with leadership to evaluate, select, and implement technologies
• Oversee integration strategy
• Ensure requirements are understood by developers, quality assurance, and operations
• Provide vision and direction throughout the project lifecycle
• Work with third parties to map integration plans and evaluate technology options
• Research and follow technical and industry trends relevant to the business and operations
• Assess and address technical and vendor risk across the regional product portfolio
• Define success criteria for testing, product acceptance, and go-live readiness
• Facilitate product documentation and governance standards

Senior Manager, Technical Product Management

• Oversee ramp operations, including aircraft marshaling, baggage handling, and loading/unloading
• Coordinate with ground crews to ensure safe, on-time aircraft turnaround
• Monitor ground support equipment usage and maintenance
• Manage irregular operations such as aircraft diversions, mechanical issues, and weather disruptions
• Act as the primary decision-maker and point of contact during the shift
• Conduct shift debriefings for operational staff
• Maintain communication between departments and airline partners
• Complete operational reports and incident documentation
• Train, coach, and mentor frontline supervisors and staff
• Maintain a safe work environment and participate in required safety audits
• Coordinate with internal teams, airline partners, and airport authorities to resolve operational challenges in real time

Ramp Service Manager – On-Duty

Agent

• Load and unload mail, express cargo, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo
• Receive, deliver, and physically handle freight and company material
• Complete forms and messages required for assigned functions
• Clean and service cabin interiors, cockpits, and lavatories
• Drain lavatories and handle, assemble, remove, and install passenger service furnishings and supplies
• Assist with loading, unloading, and racking filled and empty drums
• De-ice aircraft and clear aircraft windshields
• Perform aircraft pushout, towing, and guide functions
• Connect and remove ground power and ground start units
• Clean aircraft exteriors with specialized cleaning fluids when assigned
• Clean work areas, ramps, and facilities
• Monitor facility security and report breaches, suspicious occurrences, or non-compliance
• Perform routine automotive repair and service powered and unpowered equipment when assigned
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft areas
• Read off-load sheets to determine cargo destinations
• Pull and connect water hoses and 40 lb. KVA electric cables to aircraft
• De-ice aircraft at heights of 20–80 feet using glycol

Airport Ramp Agent – Part Time

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight piece count, weight, dimensions, and documentation when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and read off-load sheets to determine destinations
• Perform aircraft push-out and/or towing functions using proper ground-to-cockpit hand signals and voice commands
• Complete forms and messages necessary for assigned warehouse functions
• Perform routine cleaning of work areas, ramps, and facilities when assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Warehouse Agent

Director

• Serve as an internal consultant across the enterprise to identify business and operational efficiency opportunities
• Design, plan, and execute process changes and embed new processes and procedures for long-term sustainability
• Partner with leadership across all lines of business to improve customer metrics, financial performance, and employee engagement
• Deliver measurable results and lead change-management efforts to build employee and leadership support
• Develop and launch the Center of Excellence operational-excellence strategy across 45–50 cargo sites in the US
• Transform warehouse operations, showrooms, and prototypes at four flagship sites
• Apply Lean/Six Sigma methodologies, value-stream mapping, process improvement, cargo-flow analysis, and technology, hardware, and software upgrades
• Identify and coach local resources at individual sites and roll out the initiative across the WFS operation
• Drive strategic planning to identify, prioritize, and align projects with corporate goals
• Plan and execute multiple concurrent projects
• Develop and present business cases to the Senior Leadership Team
• Document new operating models
• Develop KPIs to measure and monitor long-term sustainability
• Provide documentation, training, and ongoing support to internal customers
• Identify opportunities to improve EBITDA across organization structure, workflow, warehouse design and flow, and technology
• Incorporate best practices to deliver measurable productivity improvements
• Perform risk assessments, process mapping, process redesign, process simulations, root cause analyses, and time-and-motion studies
• Evaluate insourcing and outsourcing opportunities
• Embed consistent processes across North American operations
• Identify, evaluate, and implement new technology solutions
• Report directly to the SVP Center of Excellence

Continuous Improvement Director

• Load and unload cargo, mail, express freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo where required
• Receive, deliver, and physically handle freight and company material at designated express docks
• Transport furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• Clean aircraft exteriors with specialized cleaning fluids when required
• Perform routine cleaning of work areas, ramps, and facilities
• Assist in monitoring facility security and report breaches, suspicious occurrences, or non-compliance
• Load and unload aircraft cargo weighing up to 70 lbs.
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft areas
• Perform or assist with aircraft push-out and towing functions
• Transport cargo using vehicles with attached carts
• Read off-load sheets to determine cargo destinations
• Perform proper ground-to-cockpit communication during push-out and towing
• Connect water hoses and 40 lb. KVA electric cables to aircraft
• Service and clean powered and unpowered equipment; perform routine automotive repair when assigned

Air Cargo Ramp Agent

Clerk

• Load and unload cargo, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft operating areas
• Transport cargo using a 3,000 lb. vehicle with attached carts
• Read off-load sheets to determine cargo destinations
• Monitor staff, security contractors, and visitors’ activities
• Report security breaches, suspicious occurrences, and security-plan non-compliance
• Comply with the assigned warehouse site security plan

Ramp Clerk – Air Cargo

Operations

• Monitor inbound and outbound flight activity, including computer data input and manual revisions
• Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and schedule and gate changes
• Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
• Manage gate control and assign gates for charter flights
• Notify Sky Caps about requests such as wheelchairs
• Prepare and collect data via two-way radios and other means
• Update schedules to meet aircraft requirements
• Maintain records of aircraft, flights serviced, and services performed
• Monitor computers, phone calls, and surveillance cameras
• Complete customer billing documents when necessary
• Comply with WFS site security procedures for warehouse and other operations
• Observe WFS staff, security contractors, and visitors’ activities
• Report security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Airport Operations Agent

Associate

• Transport, load, and unload air freight containers from aircraft within confined areas
• Push, pull, and position loaded air freight containers weighing up to 3,200 lbs.
• Remove tie-downs and other gear when loading and unloading
• Read off-load sheets to determine Express package destinations
• Operate ramp equipment with gross weights of 3,000 to 80,000 lbs. in congested aircraft and vehicle areas
• Position vehicles up to aircraft
• Engage in aircraft push-out by driving an 80,000 lb. vehicle or assist the driver with guiding and communicating with the cockpit during push-back
• Understand and react to verbal commands and safety warnings, with or without sight or visual aids
• Move Express packages from aircraft to warehouse to trucks in a cross-dock operation with no or minimal storage

Air Logistics Ramp Associate

• Direct supervisory personnel within the assigned functional area
• Oversee and advise on staffing requirements
• Monitor and administer discipline and corrective action for subordinates
• Ensure customer satisfaction through daily feedback
• Act as liaison between first-level supervisors and upper management
• Proactively monitor assigned employees to ensure customer satisfaction, safety, security, quality, and employee-relations standards are met or exceeded
• Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
• Ensure required company audits are completed for continuity and compliance
• Read, understand, and clarify implementation of the site-specific security plan
• Ensure WFS staff are issued and display relevant company identification badges
• Administer practices fairly and equitably, treating employees, customers, vendors, and third parties with respect
• Perform responsibilities specific to the assigned shift

Manager on Duty

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight piece count, weight, dimensions, and documents when accepting or delivering cargo
• Confirm Dangerous Goods have been checked within aircraft limits and follow procedures for DG shipments
• Understand and react to verbal commands and safety warnings
• Complete forms and messages related to assigned warehouse functions
• Perform routine cleaning of work areas, ramps, and facilities when assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance

Technician

• Troubleshoot, disassemble, inspect, clean, repair, replace, test, adjust, assemble, install, service, fabricate, and inspect aircraft passenger loading bridges, baggage transport systems, aircraft ground power generators, HVAC systems, aircraft ground portable water units, and related equipment
• Comply with WFS site security procedures
• Monitor and report security breaches, suspicious occurrences, or non-compliance with the site security plan
• Order, receive, inventory, secure, or disburse parts and supplies
• Certify the quality of own workmanship
• Work with assigned Mechanics as needed
• Follow FAA and Company regulations, procedures, and supervisor instructions
• Complete work-assignment forms and communicate with Company personnel
• Operate and drive ground-service vehicles and equipment
• Work under trucks and equipment and in restricted spaces
• Work rotating shifts, weekends, holidays, and days off

Field Services Technician

Supervisor

• Manage, coordinate, and control airport ramp-services activities
• Monitor the quantity and quality of work in assigned areas
• Direct personnel and oversee staffing requirements
• Provide input on hiring, training, coaching, counseling, and termination of subordinates
• Ensure compliance with company rules, standards, and contractual agreements
• Monitor and enforce budgetary controls and staffing requirements
• Communicate with Airport Board officials and customers
• Supervise employees to maintain customer satisfaction, safety, security, quality, and employee-relations standards
• Maintain compliance with corporate security programs and TSA regulations
• Conduct required company audits
• Implement and clarify the site-specific security plan and ensure staff have proper ID badges
• Promote a respectful and equitable work environment
• Address passenger and operational concerns professionally
• Coordinate with catering, fueling, maintenance, and other departments
• Represent the company in assigned capacities
• Report to work regularly and meet job expectations
• Apply analytical, mathematical, and problem-solving abilities
• Interpret technical instructions and adapt to abstract and concrete challenges

Ramp Services Supervisor

• Load and unload cargo, including mail, express, baggage, freight, and company material, on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo as required
• Receive, deliver, and physically handle freight and company material at designated docks and baggage areas
• Complete forms and messages necessary for assigned functions
• Load and unload trucks, handling individual items weighing up to 70 lbs.
• Move loaded cargo containers weighing up to 8,500 lbs. using ground support equipment such as forklifts
• Communicate with team members and supervisors to ensure safe and efficient operations
• Work in a high-noise, fast-paced airport environment while maintaining safety awareness
• Maintain security awareness and report unauthorized personnel, security breaches, suspicious occurrences, and non-compliance
• Follow safety, security, and operational protocols
• Maintain reliable attendance and report on time to support operational schedules

Air Cargo Manager on Duty – Ramp

Senior Manager, Technical Product Management

Ramp Service Manager – On-Duty

Airport Ramp Agent – Part Time

Air Cargo Warehouse Agent

Continuous Improvement Director

Air Cargo Ramp Agent

Ramp Clerk – Air Cargo

Airport Operations Agent

Air Logistics Ramp Associate

Manager on Duty

Air Cargo Warehouse Agent

Field Services Technician

Ramp Services Supervisor

Ramp Clerk, Air Cargo