Worldwide Flight Services (WFS)

Agent

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight for proper piece count, weight, dimensions, and documents when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and attached carts through congested areas
• Read off-load sheets to determine cargo destinations
• Perform aircraft push-out and/or towing functions using proper ground-to-cockpit communication
• Understand and react to verbal commands and safety warnings
• Complete forms and messages related to assigned warehouse functions
• Perform routine cleaning of work areas, ramps, and facilities when assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Warehouse Agent

• Load and unload mail, express cargo, baggage, freight, and company material on and off aircraft
• Transfer cargo on the ramp as required
• Receive, deliver, and physically handle freight and company material
• Complete forms and messages necessary for assigned functions
• Assist with loading, unloading, and racking filled and empty drums
• Perform routine cleaning of work areas, ramps, and facilities, with or without powered equipment
• Assist in monitoring facility security
• Comply with WFS site security procedures for warehouse and other operations
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Load and unload cargo weighing up to 70 lbs. in confined aircraft cargo areas
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers
• Transport cargo to and from aircraft using a 3,000 lb. vehicle with attached carts
• Read off-load sheets to determine cargo destinations

Air Cargo Ramp Agent

• Perform computer data entry
• Prepare flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Compile customer lists for sales leads
• Solicit orders and speak with customers to complete sales
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Move cargo up to 70 lbs.
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors’ activities
• Report security breaches, suspicious occurrences, or non-compliance to managers or through the WFS whistleblower program
• Retrieve import and deliver export documents to and from aircraft
• Report to work regularly and punctually

Air Cargo Office Agent

Clerk

• Load and unload cargo, mail, express, baggage, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft
• Perform ramp transfers of cargo as required
• Receive, deliver, and physically handle freight and company material at designated docks and baggage areas
• Complete forms and messages necessary for assigned functions
• Comply with WFS site security procedures
• Monitor staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft operating areas
• Position loaded containers weighing up to 3,200 lbs. on aircraft rollers
• Perform or assist with aircraft push-out and towing procedures
• Provide ground-to-cockpit communication using hand signals and voice commands
• Read off-load sheets to determine cargo destinations
• Transport cargo using vehicles and attached carts
• Pull, push, and lift bags weighing up to 70 lbs. onto or from conveyor belts
• Connect water hoses and KVA electric cables to aircraft
• Confront and report unauthorized personnel in secured areas
• Report to work regularly and on time

Air Cargo Ramp Clerk – Part Time

• Marshall aircraft upon arrival and departure
• Load and unload baggage and cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Pick up and deliver baggage and cargo between the terminal and aircraft
• Connect and remove ground power and ground start units
• Perform water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment
• Support the timely delivery of cargo, luggage, and business-to-customer deliveries while helping ensure on-time flights
• Join the Transport Workers Union (TWU) and pay union dues under the collective bargaining agreement

Ramp Service Agent

• Equip aircraft cabins with rugs, linens, blankets, equipment, and other supplies according to checklist specifications
• Carry supplies weighing up to 50 lbs. onto aircraft
• Check, clean, sort, count, salvage, store, and assemble equipment and kits
• Operate vacuum cleaners and other mechanized cleaning aids
• Check supply deliveries against requisitions and identify discrepancies
• Clean aircraft interiors by hand and powered equipment using cleaning fluids and materials
• Complete aircraft cleaning bills of work and assignment forms
• Stock and clean vehicles used in the cleaning function
• Stock and clean cabin service make-up rooms
• Stock and maintain cabin service kits
• Dispose of trash, rubbish, and waste related to job functions
• Comply with site security procedures and report concerns as required

Aircraft Appearance Agent

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight piece count, weight, dimensions, and documents when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and read off-load sheets to determine destinations
• Perform aircraft push-out and towing functions using proper ground-to-cockpit communication
• Understand and react to verbal commands and safety warnings
• Complete required forms and messages
• Perform routine cleaning of work areas and facilities as assigned
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight for proper piece count, weight, dimensions, and documents when accepting or delivering cargo
• Confirm Dangerous Goods have been checked within aircraft limits
• Follow procedures for Dangerous Goods shipments, including abandoned shipments
• Receive, deliver, and physically handle freight and company material
• Complete forms and messages related to assigned functions
• Perform routine cleaning of work areas, ramps, and facilities, with or without powered equipment
• Assist in monitoring facility security
• Comply with WFS site security procedures
• Report security breaches, suspicious occurrences, or non-compliance to managers or through the WFS whistleblower program

• Perform computer data entry
• Prepare, review, organize, copy, and distribute flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Travel to the Airport Operational Area to retrieve or deliver flight documents
• Notify brokers or freight forwarders of shipment arrivals or holds
• Assist customers retrieving documents and freight
• Collect charges and document payment methods
• Process Customs Out proof of delivery for each transaction
• Assist with MAWBs for over-the-counter shipments
• Confirm bookings and TSA mandatory screening
• Capture airway bill information in airline systems
• Manifest flights using warehouse information
• Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC to aircraft
• Verify post-flight inventory
• Maintain files and records
• Prepare irregularity and weekly import/export statistics reports
• Answer incoming calls and respond to emails
• Retrieve import and deliver export documents to and from aircraft
• Report security breaches, suspicious occurrences, and site security non-compliance

Payroll

• Answer and direct phone calls, emails, and correspondence
• Organize and schedule appointments, meetings, and travel arrangements
• Maintain office records, policies, and procedures
• Assist in preparing reports and reconciling expenses
• Manage airport security badging processes for employees
• Oversee time and attendance tracking and assist with payroll processing
• Order and manage office supplies
• Provide support to visitors and act as a point of contact for clients
• Support the ground handling office and coordinate office activities
• Ensure smooth communication between internal teams and external clients
• Perform primary payroll processing responsibilities

Administrative, Payroll Assistant

• Move air cargo within the designated warehouse
• Load and unload cargo from pallets and containers
• Build up cargo for outbound flights
• Break down cargo from import flights
• Facilitate loading and unloading cargo to and from semitrucks
• Operate basic cargo handling equipment such as forklifts, aircraft pallets, and pallet jacks
• Check freight for piece count, weight, dimensions, and documents when accepting or delivering cargo
• Transport cargo to and from aircraft using a 3,000 lb. vehicle and read off-load sheets to determine cargo destinations
• Perform aircraft push-out and towing functions using ground-to-cockpit hand signals and voice commands
• Load and unload mail, express, freight, and company material on and off aircraft
• Transport cargo between terminals and aircraft and perform ramp transfers
• Receive, deliver, and physically handle freight and company material at designated export docks
• Complete forms and messages related to assigned functions
• Perform routine cleaning of work areas, ramps, and facilities
• Assist in monitoring facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Supply Chain

• Manage warehouse operations and ramp operations for PHX Express Amazon
• Work with internal and external executive-level contract partners to ensure efficient Express cargo throughput
• Plan, organize, lead, and control staff in a diverse and multicultural work environment
• Develop next-level leaders and managers in leadership and management skills
• Supervise staff to meet business needs and carrier Service Level Agreement performance standards
• Ensure Lead Agents and Warehouse Agents follow safety rules and standards
• Participate in recruiting, interviewing, and hiring decisions
• Assist with employee relations and conflict resolution
• Prepare performance appraisals and provide input for counseling and terminations
• Maintain security compliance with Sky Harbor International Airport, Airport Police, TSA, USCBP, and FAA regulations
• Challenge individuals without airport identification badges in WFS warehouses or Airport Operational Areas
• Prepare weekly, monthly, and ad hoc operational reports
• Complete injury and damage reports
• Authorize and ensure post-accident and post-injury testing
• Assist customer representatives with compliance reports and audits
• Maintain airport employment records and appointments, including badge appointments and USCBP interviews

Senior Air Logistics Manager

• Process payroll for hourly and salary employees
• Review employee hours with the Time and Attendance Coordinator for payroll uploads and help resolve inaccuracies
• Review payroll accuracy, facilitate corrections, and validate payroll for finalization and payment
• Review and resolve pay discrepancies
• Process and manage pay card payments and reconciliation
• Handle employee pay inquiries in a timely manner
• Process payroll updates, including new hires, terminations, and pay-rate changes
• Ensure compliance with federal, state, and local payroll, wage, and hour laws and best practices
• Support audits by providing records and documentation to auditors
• Work closely with Compensation, Benefits, Labor Relations, and Field Operations
• Work on special projects and perform other assigned duties

Payroll Specialist II

• Perform computer data entry
• Prepare all flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to applicable air carrier and Department of Transportation regulations
• Compile customer lists for sales leads
• Solicit orders and speak with customers to complete sales
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Move cargo up to 70 lbs.
• Comply with WFS site security procedures for assigned warehouse and other operations
• Monitor staff, security contractors and visitors for security concerns
• Report security breaches, suspicious occurrences or non-compliance to managers or through the WFS whistleblower program
• Retrieve import and deliver export documents to and from aircraft

Manager

• Manage and oversee property management activities performed by in-house staff or vendors
• Maintain airport cargo terminals and related facilities at JFK International Airport
• Work assigned shifts and different shifts as needed to provide 24/7 operational coverage
• Conduct walk-throughs and inspect cargo facilities for cleanliness, safety, appearance and deficiencies
• Initiate work orders for maintenance and repairs
• Monitor planned construction projects and ensure required permits and safety measures are in place
• Inspect construction areas for compliance with airport construction code standards
• Inspect completed maintenance and repair work and coordinate with staff and vendors to maintain facility standards
• Meet with airport tenants, contractors and departmental staff regarding safety, security, construction, maintenance and structural repair issues
• Respond to and resolve facility-operation and customer-service concerns
• Ensure airport tenants comply with departmental and contractual regulations
• Coordinate responses to emergencies affecting airport travel and cargo loading, including adverse weather and flight delays
• Maintain operating records and prepare reports on repairs and maintenance
• Liaise with local, state and federal agencies, including the Port Authority of NY & NJ and TSA
• Perform related duties as required

Air Cargo Warehouse Agent

Air Cargo Ramp Agent

Air Cargo Office Agent

Air Cargo Ramp Clerk – Part Time

Ramp Service Agent

Aircraft Appearance Agent

Air Cargo Warehouse Agent

Air Cargo Warehouse Agent

Air Cargo Office Agent

Administrative, Payroll Assistant

Air Cargo Warehouse Agent

Senior Air Logistics Manager

Payroll Specialist II

Air Cargo Office Agent

Facility Manager