Demonstrates proficiency in patient registration, insurance verification, and HIPAA compliance while providing exceptional customer service in a high-stress environment. Capable of managing patient information and coordinating care effectively across multiple service locations.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer Service SkillsAttention to Detail

About the role

Key responsibilities & impact

Create the initial electronic health record and prevent duplicate medical records
Positively identify patients before care in accordance with accrediting-body requirements
Check in and register patients
Obtain and verify demographic, guarantor, and insurance information
Discuss and collect co-pays and other out-of-pocket responsibilities
Maintain confidentiality of patient financial and medical information under HIPAA
Explain insurance plans, financial responsibility, and patient obligations
Refer patients to Financial Advocates when appropriate
Enforce required rules, forms, questions, and signatures for regulatory compliance
Schedule appointments and coordinate cancellations, reschedules, wait lists, and recalls as needed
Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and directions
Create a welcoming environment and provide extraordinary customer service
Greet patients and visitors and respond to routine information requests
Answer and screen telephone calls and take messages
Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
Monitor and work assigned electronic health record work queues
Escort patients to nursing units or outpatient departments as necessary
Respond quickly to patient medical-status and emergency situations in clerical areas
Operate equipment necessary to perform the job and work flexible schedules as needed
Travel between service locations when required

Requirements

What you’ll need

High School Graduate
No experience required
No licensure, registration, or certification required
Ability to work in a high-profile, high-stress area and manage large workloads with interruptions
Strong attention to detail and accuracy
Excellent customer service and service recovery skills
Independent thinking, problem-solving, judgment, and issue triage skills
Excellent written, verbal, interpersonal, and communication skills
Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
Ability to interact with physicians and staff to resolve patient-care issues
Ability to collect and manage cash and follow cash-handling security procedures
Technical proficiency with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
Basic medical and insurance terminology knowledge
HIPAA compliance knowledge and knowledge of applicable state and federal rules
Understanding of Medicare, Medicaid, managed care, and commercial payers
Ability to explain Medicare, HIPAA, and EMTALA rules and comply with insurance pre-certification updates
Excellent organizational skills
Ability to act as a resource to other staff
Ability to stand and sit for extended periods, transition frequently between sitting and standing, and remain mobile throughout the workday
Ability to frequently lift up to 10 lbs., occasionally lift 20 lbs. or more, and push/pull up to 50 lbs. with assistance
Ability to use fine motor skills for keyboard data entry and speak clearly
CPR certification may be required based on service location
Notary training/licensure may be required as appropriate for the service line or facility
Preferred: experience with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet, and phone technology

Benefits

Comp & perks

Benefits eligible
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Premium pay such as shift and on-call pay based on the teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Liability EstimationBasic Medical TerminologyCash Handling ProceduresData EntryProblem-Solving Skills

Soft Skills

Excellent Communication SkillsIndependent ThinkingOrganizational SkillsInterpersonal SkillsService Recovery Skills

Tools & Technologies

EPICInsurance Verification ToolsMicrosoft OfficeEmailInternet Browsers

Certifications & Qualifications

CPR CertificationNotary Training

Industry Keywords

MedicareMedicaidManaged CareCommercial PayersEMTALA