Demonstrates strong customer service skills while managing patient interactions and clinic operations. Proficient in maintaining records, scheduling appointments, and training staff in a fast-paced dental environment.

Highest-signal resume keywords

Customer Service SkillsOffice ExperienceRecord MaintenanceAppointment SchedulingKeyboarding Skills

About the role

Key responsibilities & impact

Provide the first level of customer service to patients of the dental clinic
Greet and route patients
Maintain records and perform cashier duties
Monitor daily clinic operations within guidelines
Assign, review work of, and train student and/or casual employees engaged in routine tasks
Assign patients to dental students
Maintain student and patient appointment books
Triage emergencies
Arrange substitute patients as cancellations occur
Schedule follow-up examinations
Ensure proper processing of health-related transactions and calculate payments
Update and maintain files and records
Suggest improvements to existing policies and procedures
Handle inquiries requiring additional investigation or specialized knowledge

Requirements

What you’ll need

High School diploma or equivalent
2 years of office experience
Excellent customer services skills
Ability to prioritize in a fast-paced environment
Ability to remain calm under pressure
Familiarity with basic word processing, spreadsheet and database applications
Moderate, accurate keyboarding

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record MaintenanceAppointment SchedulingCashier DutiesTriage EmergenciesHealth-Related Transactions Processing

Soft Skills

Excellent Customer ServiceAbility to PrioritizeCalm Under Pressure

Tools & Technologies

Word Processing ApplicationsSpreadsheet ApplicationsDatabase Applications

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Dental Clinic OperationsPatient InteractionStudent TrainingPolicy Improvement