Demonstrates strong communication skills and empathy in patient interactions while effectively managing appointment scheduling and insurance verification. Proficient in using computerized systems and adhering to healthcare protocols to enhance patient experience.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyMicrosoft Office Knowledge

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to six BMC ambulatory practices
Handle patient inquiries and schedule or reschedule appointments
Follow up with patients and resolve questions or concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff using phone calls, online chats, emails, faxes, and mail
Answer and resolve patient inquiries professionally, empathetically, and in a patient-centered manner
Use practice guidelines to address patient issues promptly and transfer calls for additional consultation when necessary
Use computerized scheduling systems to determine appropriate appointment durations
Provide accurate information and update patient records using Epic
Confirm appointment details, directions, language-specific home instructions, and required lab or imaging instructions
Identify process improvements and remain current on healthcare developments and practice protocol changes
Escalate issues outside existing protocols or processes
Attend training sessions for phone support, customer service, system upgrades, clinical systems, and additional practices
Assist with training and orienting new personnel under manager or supervisor direction
Participate in staff meetings and identify obstacles to a positive patient experience
Adapt to departmental needs, including assisting team members, floating, and adjusting assignments
Follow hospital standards, patient rights, HIPAA, privacy, infection control, safety, and behavioral standards
Perform other duties as needed

Requirements

What you’ll need

Minimum of a High School diploma/GED
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Ability to communicate effectively with patients over the phone, by email, and through other communications
Comfort using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail
Strong computer skills
Knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work in a professional and efficient manner
Stable internet connection
Quiet and secure interruption-free workspace for working from home

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Permanently remote work
Employer does not require employees to purchase equipment for or prior to employment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance VerificationEpic ProficiencyDocumentationComputer Skills

Soft Skills

EmpathyInterpersonal SkillsEffective CommunicationCoachingTeam Collaboration

Tools & Technologies

EpicMicrosoft OfficeInternet ExplorerMS WordExcelOutlook

Industry Keywords

Patient RightsHIPAA ComplianceHealthcare ProtocolsMedication ReconciliationPatient Experience