Demonstrates strong communication skills, both oral and written, to effectively interact with patients and healthcare professionals. Proficient in managing patient inquiries, scheduling appointments, and adhering to HIPAA and patient rights standards.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyHIPAA Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to 6 BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients regarding medication reconciliation and refills
Manage insurance verification and authorization
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff through phone calls, online chats, emails, faxes, and mail
Resolve patient inquiries professionally, empathetically, and in a patient-centered manner
Transfer calls to appropriate practice staff when additional consultation is needed
Update patient records accurately using Epic
Provide appointment confirmations, directions, language-specific home instructions, and lab or imaging instructions
Escalate issues outside established protocols or processes
Attend training sessions
Assist with training and orienting new personnel
Participate in staff meetings and identify process obstacles
Adapt to departmental needs, including assisting team members, floating, and adjusting assignments
Follow hospital standards, patient rights, HIPAA, privacy, infection control, and safety procedures
Perform other duties as needed

Requirements

What you’ll need

A minimum of a High School diploma/GED is required
Stable internet connection
Quiet and secure space free from interruptions to work from home
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Comfortable using phone calls, online chats, emails, faxes, or mail
Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work professionally and efficiently
Must conform to patient rights, HIPAA, privacy, infection control, safety, and hospital behavioral standards

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationDocumentationPatient Record ManagementMedication Reconciliation

Soft Skills

EmpathyInterpersonal SkillsCoachingProfessionalismAdaptability

Tools & Technologies

EpicMicrosoft OfficeInternet ExplorerMS WordExcelOutlook

Industry Keywords

Patient RightsHIPAAInfection ControlSafety ProceduresHealthcare System Navigation