Demonstrates strong communication skills and empathy in patient interactions while effectively managing appointment scheduling and insurance verification processes. Proficient in using computerized systems and adhering to healthcare guidelines and standards.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyInterpersonal Skills

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to 6 BMC ambulatory practices
Handle patient inquiries and schedule/reschedule appointments
Follow up with patients and resolve questions or concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff using phone calls, online chats, emails, faxes, and mail
Answer and resolve patient inquiries professionally and empathetically
Use practice guidelines to address patient issues and transfer calls when additional consultation is needed
Use a computerized scheduling system to schedule and reschedule appointments
Provide accurate information and update patient records using Epic
Confirm appointment details, directions, language-specific home instructions, and required lab or imaging instructions
Identify opportunities to improve work processes and remain current on healthcare developments
Escalate issues outside existing protocols or processes
Attend scheduled training sessions
Assist with training and orientation of new personnel
Participate in staff meetings and identify process obstacles affecting patient experience
Adapt to departmental needs, including assisting team members, floating, and adjusting assignments
Follow hospital standards, patient rights, HIPAA, privacy, infection control, and safety procedures
Perform other duties as needed

Requirements

What you’ll need

A minimum of a High School diploma/GED is required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach the patient in navigating the healthcare system
Effective interpersonal skills with a diverse group of professionals and personalities in a team environment
Excellent English communication skills (oral and written)
Ability to communicate effectively with patients over the phone, email, and other communications
Comfortable using phone calls, online chats, emails, faxes, and mail
Strong computer skills
Knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work in a professional and efficient manner
Stable internet connection
Quiet and secure workspace free from interruptions for working from home

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance VerificationDocumentationComputer SkillsMicrosoft OfficeEpic Proficiency

Soft Skills

EmpathyInterpersonal SkillsEffective Communication

Tools & Technologies

Computerized Scheduling SystemEpicMicrosoft Office

Industry Keywords

HIPAAPatient RightsHealthcare SystemMedication Reconciliation