Demonstrates strong communication skills and empathy in patient interactions while efficiently managing appointment scheduling and documentation using Epic and Microsoft Office applications. Adheres to healthcare protocols and standards, ensuring compliance with HIPAA and patient rights.

Highest-signal resume keywords

Appointment SchedulingPatient CommunicationEpic ProficiencyInsurance VerificationHIPAA Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to six BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients
Resolve questions and concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information according to practice guidelines
Communicate with patients and staff via phone, online chat, email, fax, and mail
Transfer calls to appropriate practice personnel when additional consultation is needed
Update patient records accurately using Epic
Provide appointment confirmations, directions, language-specific home instructions, and lab or imaging instructions
Identify process improvements and remain current on healthcare developments and practice protocols
Escalate issues outside established protocols
Attend scheduled training sessions
Assist with training and orientation of new personnel
Participate in staff meetings and identify obstacles to a positive patient experience
Adapt to departmental needs by assisting team members, floating, and adjusting assignments
Perform other duties as needed

Requirements

What you’ll need

High School diploma/GED required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse professional groups and personalities in a team environment
Excellent English communication skills, oral and written
Comfort using phone calls, online chats, emails, faxes, and mail
Strong computer skills
Knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work professionally and efficiently
Stable internet connection and a quiet, secure, interruption-free workspace at home
Must comply with patient rights, HIPAA, privacy, infection control, safety, and hospital conduct standards

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationDocumentationComputerized Scheduling SystemMicrosoft OfficeEpicMedication ReconciliationAuthorization ManagementPatient Record UpdatingProcess Improvement

Soft Skills

EmpathyInterpersonal SkillsCoachingTeam CollaborationEffective Communication

Tools & Technologies

EpicMicrosoft OfficeInternet ExplorerMS WordExcelOutlook

Industry Keywords

Patient RightsHIPAAHealthcare ProtocolsInfection ControlSafety Standards