Demonstrates strong communication skills and empathy in patient interactions while effectively managing appointment scheduling and insurance verification processes. Proficient in using Epic and Microsoft Office applications to document and relay patient information accurately.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyHIPAA Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to six BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients and resolve questions or concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff via phone, online chat, email, fax, and mail
Answer and resolve patient inquiries professionally, empathetically, and in a patient-centered manner
Transfer calls to appropriate practice personnel when additional consultation is needed
Update patient records accurately and in detail using Epic
Provide appointment confirmations, directions, language-specific home instructions, and required lab or imaging instructions
Identify opportunities to improve work processes and remain current on healthcare developments
Escalate issues outside existing protocols or processes
Attend scheduled training sessions
Assist with training and orientation of new personnel
Participate in staff meetings and identify process issues affecting patient experience
Adapt to departmental needs by assisting team members, floating, and adjusting assignments
Follow hospital behavioral, infection control, safety, patient rights, HIPAA, and privacy standards
Perform other duties as needed

Requirements

What you’ll need

Minimum High School diploma/GED required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Comfortable using phone calls, online chats, emails, faxes, and mail
Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work in a professional and efficient manner
Stable internet connection
Quiet and secure work-from-home space free from interruptions
Must conform to HIPAA, patient rights, privacy, infection control, safety, and hospital conduct standards

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Permanently remote work
Stable internet connection and quiet, secure work-from-home space required

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance VerificationDocumentationMicrosoft OfficeEpic Proficiency

Soft Skills

EmpathyInterpersonal SkillsTeam CollaborationEffective Communication

Tools & Technologies

EpicMicrosoft OfficeInternet Explorer

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient RightsHIPAAInfection ControlHealthcare Standards