Demonstrates strong customer service skills and the ability to manage patient flow efficiently while performing clerical duties in a medical office environment. Proficient in handling patient information, scheduling, and coordinating with clinical staff to ensure seamless operations.

Highest-signal resume keywords

Customer Service SkillsPatient Registration ExperienceEHR ProficiencyStandard Office TechnologyMedical Office Knowledge

About the role

Key responsibilities & impact

Greet visitors, patients, and families and direct them appropriately
Maintain efficient patient flow through registration and provide excellent customer service
Answer telephone calls, direct calls, take accurate messages, and deliver them appropriately
Inform patients of physician schedule delays and assist with patient comfort
Post self-pay charges, collect payments, issue receipts, and reconcile daily payments
Open and close batches, reconcile collections, prepare deposits, and document corrections
Scan insurance cards, process insurance verifications, and update patient accounts and information
Schedule appointments, use waitlists, confirm future appointments, and review eligibility and phone reports
Schedule and enter orders for diagnostic tests and procedures
Coordinate with Patient Care Resources and clinical staff on pre-authorizations
Complete referrals and enter them into the appropriate system
Communicate problems, concerns, and issues to the Office Supervisor/Manager
Perform clerical duties including faxing, photocopying, scanning, filing, and mailings
Follow downtime procedures and perform other required duties

Requirements

What you’ll need

High School Graduate or GED required
Previous PSR experience preferred
Ability to communicate in English, both orally and in writing
Excellent customer service skills
Ability to organize and perform multiple tasks in a timely manner
Knowledge of medical office and terminology preferred
Basic proficiency in computer use required
Previous experience with Standard Office Technology in a Window based environment preferred
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
Ability to commute to satellite offices as needed
Ability to work various work schedules and cover for other staff, including other office locations

Benefits

Comp & perks

Medical coverage
Dental coverage
Life coverage
Disability coverage
Vision coverage
FSA coverage
401k savings plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Flow ManagementAppointment SchedulingInsurance VerificationPayment ReconciliationClerical Duties

Soft Skills

Effective CommunicationOrganizational SkillsMultitasking Ability

Tools & Technologies

Practice Management SystemDepartmental SystemsWindows Based Environment

Certifications & Qualifications

High School GraduateGED

Industry Keywords

Medical TerminologyPatient Care CoordinationReferral Processing