Demonstrates strong customer service and communication skills while efficiently managing patient registration and appointment scheduling. Proficient in data entry and maintaining accurate patient records in a fast-paced healthcare environment.

Highest-signal resume keywords

Customer Service SkillsWritten And Verbal CommunicationIntermediate Computer SkillsData Entry SkillsOrganizational Skills

About the role

Key responsibilities & impact

Float between Fond du Lac and Oshkosh campus sites
Fulfill designated FTE by filling open shifts, call-ins, departments with higher need, and full-time teammate vacation coverage
Work various first, second, and third shifts
Greet patients and visitors and respond to routine information requests
Answer telephone calls, screen calls, and take messages
Register patients and obtain demographic and insurance information
Verify insurance coverage and collect co-pays, deductibles, and previous balances
Post payments and update demographic and insurance information
Schedule appointments and coordinate cancellations, rescheduling, and schedule additions
Provide accurate test preparation, arrival-time, and directional information
Update insurance, financial responsibility, and other patient data
Apply knowledge of government and third-party payer requirements
Identify, report, and resolve registration problems
Monitor patient flow and provide assistance such as transportation arrangements, directions, and wheelchair location
Complete visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
File, retrieve, or deliver patient information and records and complete required documentation
Perform other related duties as required

Requirements

What you’ll need

High School Graduate
No experience required
Excellent customer service skills
Excellent written and verbal communication and interpersonal skills
Ability to communicate effectively with patients, staff, and physicians
Intermediate computer skills, including personal computers, Microsoft Office or similar applications, and electronic mail
Training or experience in keyboarding/data entry with emphasis on speed and accuracy
Excellent organizational skills
Ability to read and understand verbal and written instructions
Ability to sort and file information alphabetically and numerically
Ability to work in a fast-paced environment with strong attention to detail and accuracy
Licensure, registration, and/or certification: none required
Ability to sit for extended periods and operate necessary equipment

Benefits

Comp & perks

Comprehensive Total Rewards benefits and well-being programs
Competitive compensation
Premium pay such as shift and on-call pay
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingData EntryPayment Posting

Soft Skills

Interpersonal SkillsAttention To DetailAbility To Work In A Fast-Paced Environment

Tools & Technologies

Microsoft OfficeElectronic Mail

Industry Keywords

Patient FlowDemographic InformationThird-Party Payer Requirements