Demonstrates strong communication skills, both oral and written, to effectively interact with patients and staff. Proficient in using computerized scheduling systems and Microsoft Office applications while adhering to healthcare standards and protocols.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic ProficiencyHIPAA Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to six BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients
Resolve patient questions and concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff through phone calls, online chats, emails, faxes, and mail
Answer and resolve patient inquiries using effective listening and written and verbal communication
Transfer calls to appropriate practice personnel when additional consultation is needed
Provide accurate information and update patient records using Epic
Confirm appointment details, directions, language-specific home instructions, and required lab or imaging instructions
Identify process improvement opportunities and remain current on healthcare developments
Escalate issues outside established protocols or processes
Attend scheduled training sessions
Assist with training and orienting new personnel under manager or supervisor direction
Participate in staff meetings and identify process issues affecting patient experience
Adapt to departmental changes, assist team members, float, and adjust assignments
Follow hospital standards, patient rights, HIPAA, privacy, infection control, and safety procedures
Perform other duties as needed

Requirements

What you’ll need

Minimum of a High School diploma/GED
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Ability to communicate effectively with patients by phone, email, and other communications
Comfort using multiple advanced communication tools, including phone calls, online chats, emails, faxes, and mail
Strong computer skills
Knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work professionally and efficiently
Stable internet connection and a quiet, secure, interruption-free workspace at home

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Permanently remote work
Training sessions and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingInsurance VerificationEpic ProficiencyMicrosoft OfficeDocumentation Skills

Soft Skills

Effective ListeningEmpathyInterpersonal SkillsCoachingAdaptability

Tools & Technologies

Computerized Scheduling SystemEpicMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Patient RightsHIPAAHealthcare CommunicationMedication ReconciliationProcess Improvement