Demonstrates strong communication skills, both oral and written, to effectively interact with patients and healthcare professionals. Proficient in using computerized scheduling systems and maintaining accurate patient records while adhering to compliance standards.

Highest-signal resume keywords

Patient CommunicationAppointment SchedulingInsurance VerificationEpic System ProficiencyHIPAA Compliance

About the role

Key responsibilities & impact

Handle inbound and outbound communications for up to 6 BMC ambulatory practices
Respond to patient inquiries
Schedule and reschedule appointments using a computerized scheduling system
Follow up with patients and resolve questions and concerns regarding medication reconciliation and refills
Perform insurance verification and authorization management
Document and relay patient information to practices according to practice guidelines
Communicate with patients and staff via phone, online chat, email, fax, and mail
Transfer calls to appropriate practice personnel when additional consultation is needed
Update patient records accurately using Epic
Provide appointment confirmations, directions, language-specific home instructions, and required lab or imaging instructions
Identify opportunities to improve work processes and remain current on healthcare developments
Escalate issues outside established protocols or processes
Attend training sessions for phone support, customer service, system upgrades, clinical systems, and additional practices
Assist with training and orientation of new personnel
Participate in staff meetings and identify process obstacles affecting patient experience
Adapt to departmental needs by assisting team members, floating, and adjusting assignments
Perform other duties as needed

Requirements

What you’ll need

Minimum High School diploma/GED required
Ability to explain complicated healthcare issues to patients with empathy and concern
Ability to empathize with and coach patients in navigating the healthcare system
Effective interpersonal skills with diverse groups of professionals and personalities in a team environment
Excellent English communication skills, oral and written
Ability to communicate effectively with patients by phone, email, and other communications
Comfortable using phone calls, online chats, emails, faxes, and mail
Strong computer skills and knowledge of Microsoft Office applications, including Internet Explorer, MS Word, Excel, and Outlook
Ability to document work professionally and efficiently
Stable internet connection
Quiet and secure interruption-free space to work from home
Compliance with patient rights, HIPAA, privacy, infection control, safety, and hospital standards

Benefits

Comp & perks

Medical, dental, vision, and pharmacy benefits
Contract increases
Flexible Spending Accounts
403(b) savings matches
Earned time cash out
Paid time off
Career advancement opportunities
Resources to support employee and family wellbeing
Permanently remote work
Employer does not require employees to purchase equipment for or prior to employment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationDocumentationMicrosoft OfficeEpic System Proficiency

Soft Skills

EmpathyInterpersonal SkillsCoachingTeam CollaborationEffective Communication

Tools & Technologies

Computerized Scheduling SystemEpicMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Patient RightsHIPAAHealthcare ComplianceMedication ReconciliationInfection Control