Care Manager I - TCL
Alliance Health
Posted: 10/19/2026
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Posted: 10/19/2026Care Manager I - TCL
Alliance HealthPosted 10/19/2026full-timeCharlotte • North Carolina • United StatesJunior💰 $30 - $38 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Care Needs Screening, Plan of Care development, and effective collaboration with care teams and service providers. Proficient in person-centered planning and motivational interviewing, with a strong understanding of mental health, developmental disabilities, and substance abuse services.
Highest-signal resume keywords
Licensed Clinical Social Worker (LCSW)Motivational InterviewingPerson Centered PlanningPlan of Care DevelopmentMental Health/Developmental Disabilities/Substance Abuse Experience
About the role
Key responsibilities & impact- Complete comprehensive assessments or Care Needs Screening at enrollment, yearly, or at changes in condition
- Develop Plans of Care and assign interventions and activities to applicable care management team members
- Submit referrals for physical health, behavioral health, medical, and pharmaceutical needs
- Assist members and legally responsible persons in choosing service providers
- Evaluate service appropriateness and ensure implementation of Plans of Care
- Use person-centered planning, motivational interviewing, and historical assessment reviews in JIVA
- Identify and address barriers, and evaluate care management effectiveness in reducing lengths of stay and emergency service use
- Collaborate with members, legally responsible persons, care teams, service providers, and community systems
- Schedule and conduct face-to-face, virtual, and telephonic member or guardian meetings
- Provide education about Alliance Health Plan, care teams, resources, rights, grievance and appeals processes, service options, and payer requirements
- Recognize and report critical incidents and provider quality concerns
- Coordinate transitions to appropriate levels of care and follow up on member status and care needs
- Identify treatment barriers and assist with appointments and provider linkages
- Maintain required member contacts and attend community, provider, and stakeholder meetings
- Obtain, upload, and maintain supporting documentation and releases of information
- Open new episodes in JIVA and document member updates and activities
- Escalate complex or concerning cases and maintain medical record compliance in JIVA, Clive, and TCLD
- Coordinate transitions outside the Alliance geographic area without lapse in care
- Complete TCL monitoring requirements supporting tenancy, health, safety, community integration, property and provider coordination
- Support TCL tenancy stability, rehousing, voucher applications, inspections, recertifications, housing checklists, and bridge or hotel program transitions
- Educate members about Individual Placement and Support-Supported Employment (IPS-SE)
- Complete discharge tasks when members leave TCL housing
- Travel between Alliance offices and to meet members, providers, stakeholders, and attend court hearings or Alliance events
Requirements
What you’ll need- Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree mh/dd/sa experience with the population served
- Bachelor’s degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor’s degree mh/dd/sa experience with the population served
- Master’s Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree mh/dd/sa experience with the population served
- Fully or Provisionally Licensed in the State of North Carolina as a LCSW, LCMHC, LPA, or LMFT
- Licensed Registered Nurse (RN) in the State of North Carolina with four (4) years of mh/dd/sa experience with the population served
- Preferred: NACCM, NADD-Specialist and/or CBIS Certification
- Knowledge of Person Centered Thinking/planning
- Knowledge of using assessments to develop plans of care
- Knowledge of Diagnostic and Statistical Manual of Mental Disorders
- Knowledge of LOC process, SIS for IDD and FASN assessment for TBI
- Knowledge of Medicaid Tailored Plan, Medicaid Direct, enhanced MHSUD, and waiver benefits plans
- Knowledge of and skilled in the use of Motivational Interviewing
- Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
- Strong interpersonal and written/verbal communication skills, including conflict management and resolution skills
- High level of diplomacy and discretion
- Ability to make prompt, independent decisions based upon relevant facts
- Employment is contingent upon a satisfactory background and MVR (Motor Vehicle Record) check
- Preferred driver license
Benefits
Comp & perks- Medical, Dental, Vision, Life, and Long-Term Disability coverage
- Generous retirement savings plan
- Flexible work schedules, including hybrid and remote options
- Paid time off, including vacation, sick leave, holidays, and management leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Needs ScreeningPlan of Care DevelopmentAssessment DevelopmentDiagnostic and Statistical Manual of Mental DisordersMedicaid Tailored Plan KnowledgeSIS for IDD KnowledgeFASN Assessment for TBI KnowledgeMicrosoft Office ProficiencyDocumentation ManagementCrisis Intervention
Soft Skills
Interpersonal CommunicationConflict ManagementDecision MakingDiplomacyDiscretion
Tools & Technologies
JIVACliveTCLD
Certifications & Qualifications
Licensed Clinical Social Worker (LCSW)Licensed Clinical Mental Health Counselor (LCMHC)Licensed Psychological Associate (LPA)Licensed Marriage and Family Therapist (LMFT)Registered Nurse (RN)NACCM CertificationNADD-Specialist CertificationCBIS Certification
Industry Keywords
Mental HealthDevelopmental DisabilitiesSubstance AbusePerson Centered ThinkingCommunity IntegrationEmergency Service UseHousing StabilityService Provider CoordinationGrievance and Appeals ProcessesCare Management Effectiveness