American Express

Manager

• Develop New Account Acquisition Personalization strategies (Project Gambit) and the overall journey customer experience to drive profitable growth and improve investment efficiency.
• Drive data insights, including impacts to acquisition quality, models, and the portfolio, to inform strategy decisions.
• Enhance and monitor Bank-Based Underwriting (BBUW) strategies to drive profitable growth while ensuring industry-best credit results in new account acquisitions.
• Track external marketplace developments in the acquisition journey to understand industry best practices.
• Influence Marketing and Product partner strategies to ensure personalization decision consistency, enhance top-of-funnel traffic, and drive premium applicant quality.
• Manage partnerships with Marketing, Product, Risk Products and Data Strategy, Decision Science, New Accounts Servicing, Fraud, and CBO teams to enable enterprise-wide innovations.
• Report to the Director, US CPS New Accounts - Acquisition Journey.

Senior Manager – U.S. Consumer New Accounts

Account Manager

• Drive operational and technical issue resolution across external partners, Product, Engineering, and Operations
• Analyze campaign, merchant, and operational performance to identify drivers, issues, and opportunities
• Translate insights into recommendations and actions that improve partner and Amex Offers performance
• Build relationships with external partners and coordinate recurring meetings, performance reviews, and follow-ups
• Track partner commitments and action items through completion
• Support partner APIs, data flows, integration requirements, enhancements, and new technology capabilities
• Manage partner dependencies and translate business needs and technical issues for Product and Engineering teams
• Support renewals, amendments, Third Party Lifecycle Management, and other third-party governance processes
• Manage invoicing, reconciliation, merchant and campaign governance, partner reporting, and required approvals
• Identify opportunities to simplify processes, reduce recurring issues, and improve execution

Senior Analyst – Partnerships, Amex Offers

Customer Support

• Support customers by enabling spend and taking actions to recover balances, prevent fraud, and limit exposure for American Express
• Use internal and external risk assessment tools to pre-empt potential high credit loss accounts
• Assess false-application risk and review card accounts by determining linkages to other accounts, previous personal history, spending patterns, and known indicators
• Take timely and accurate preventative action by placing appropriate blocks on cards
• Escalate high-value, high-risk accounts to the Team Leader or above for early warning purposes
• Balance customer experience and shareholder value while working to the highest standards
• Handle diverse customer calls and make judgment calls while meeting performance metrics
• Evaluate Card Member issues and resolve them on first contact where possible

Customer Care Professional – Credit Bust Out

• Deliver world-class customer service, offer custom solutions, and negotiate positive outcomes for customers and American Express
• Investigate allegations of fraud
• Counsel fraud victims and possible fraud victims
• Perform identity restoration duties and victim case management
• Identify possible fraudulent activities and minimize potential losses by gathering and analyzing pertinent data
• Ensure company compliance across countries, regions, and markets
• Manage highly sensitive customer information according to privacy and protection standards
• Meet and exceed quality goals, compliance regulations, and productivity targets
• Receive and provide coaching to colleagues to improve performance
• Handle inbound and outbound customer calls throughout designated shifts

Account Protection Customer Care Specialist, German Speaker

Financial Planning and Analysis

• Perform core controllership functions for American Express legal entities housing AXP businesses, including accounting, reporting, business/financial management, audit/internal controls, and compliance
• Support and drive business initiatives and complex accounting/reporting issues related to new M&A deals, legal entity structural changes, consolidation audits, new accounting standards, issuance of new financial instruments, and MRA remediation
• Articulate upstream and downstream impacts from a legal entity perspective
• Spearhead initiatives to strengthen legal entity purity and enhance the governance framework
• Coordinate with multiple teams for variance analysis and governance structure
• Drive complex specialized projects and transactions with multiple parties under limited supervision, including preparation and review of MFRs and other documentation
• Participate in financial and close governance, audit/exam support, board support, resolution planning, and LEG assessment
• Support preparation and review of US-GAAP financial statements, roll-forwards/schedules, and statutory/regulatory filings such as Y11
• Drive balance sheet governance to clear unnatural, static, expired, and unreconciled balances and other alarming items
• Identify process improvement opportunities through trending, variance analytics, commentary, and legacy system setup reviews

Financial Analyst

Procurement

• Lead and inspire a high-performing team, fostering accountability, collaboration, development, and continuous improvement
• Set strategic direction for Business Process Services and translate business priorities into clear objectives
• Ensure appropriate capabilities, processes, and operating model for effective delivery
• Build partnerships and influence Technology, HR/Colleague Experience, Global Supply Management, Product, Risk, Finance, and other stakeholders
• Use data and insights to improve performance, simplify processes, enhance customer experience, and identify automation and transformation opportunities
• Act as strategic business partner to the Product team and influence product roadmaps, capability development, and optimization
• Provide risk and control leadership, governance, sound decision-making, and operational/compliance risk management
• Lead adoption of evolving processes, policies, and technology, including Fieldglass capabilities
• Navigate complex issues, competing priorities, and senior-level escalations with executive judgment
• Develop talent, organizational capability, and the leadership pipeline

Director – Technology Vendor Management

Data Engineer

• Design and build highly scalable, resilient, and low-latency data platforms supporting mission-critical payment workloads
• Develop distributed data processing and real-time streaming pipelines for high-volume transactional data
• Build AI-ready data architectures and pipelines enabling machine learning, Generative AI, and real-time intelligence use cases
• Explore and implement Large Language Models, Retrieval-Augmented Generation, embeddings, vector search, and AI agents
• Design and develop microservices, APIs, and event-driven architectures
• Drive adoption of cloud-native technologies, containerization, orchestration, CI/CD, automation, and observability
• Establish engineering practices for performance, scalability, resiliency, security, data quality, and operational excellence
• Apply Responsible AI and data governance principles, including privacy, security, explainability, model evaluation, and appropriate controls
• Evaluate emerging technologies across AI, data, and distributed computing and translate them into practical payment-platform solutions
• Provide technical leadership, mentor engineers, conduct design reviews, and contribute to engineering standards and best practices
• Partner with product, architecture, data science, and engineering teams to turn complex business opportunities into scalable technology solutions

Senior Data Engineer

Full-stack Engineer

• Discover and apply new technologies to solve real-world business challenges
• Contribute to an Agile scrum team by developing, testing, and improving software applications
• Write clean, maintainable code, participate in code reviews, and create unit tests with coaching from experienced engineers
• Explore AI-powered developer tools, automation capabilities, and machine learning concepts
• Partner with Product Managers, Senior Engineers, Quality Engineers, and Architects to understand requirements, prioritize features, and deliver value
• Work across APIs, services, microservices, user interfaces, mobile experiences, cloud platforms, or data-driven solutions
• Participate in social events, community service opportunities, learning sessions, and collaborative initiatives with fellow interns

Software Engineer, Enterprise Technology Services

• Design and build end-to-end enterprise CRM capabilities spanning Salesforce, GCP, APIs, and enterprise data platforms
• Develop scalable Salesforce solutions using data architecture, Apex, APIs, integration patterns, platform capabilities, and SaaS application development
• Engineer high-volume data pipelines and processing capabilities on GCP
• Design connectivity between Salesforce and enterprise data ecosystems using APIs, events, streaming, CDC, batch integration, federation, and virtualization
• Own data modeling and management across Salesforce and GCP, including data quality, metadata, lineage, lifecycle management, reconciliation, and governance
• Design data security and accessibility across Salesforce and GCP
• Build data virtualization and federation patterns for CRM experiences
• Design and build secure, reliable APIs and integration services
• Build event-driven architectures using Salesforce Platform Events/CDC, Pub/Sub, Kafka, or similar technologies
• Engineer reliability and observability across Salesforce, APIs, events, and data pipelines
• Create trusted, reusable, discoverable data products and services under a Data as a Product model
• Optimize solutions for scale, performance, reliability, and cost
• Apply automated testing, CI/CD, DevSecOps, Infrastructure as Code, code reviews, and production readiness
• Provide hands-on technical leadership with product, architecture, data, and engineering teams
• Coach and mentor others

Senior Engineer

Product Manager

• Serve as Product Owner for assigned Verint Workforce Management features under the Director of Workforce Management
• Own and maintain the product backlog, translating strategic priorities and business needs into features, requirements, user stories, acceptance criteria, and delivery priorities
• Partner with Workforce Management teams and servicing leaders to improve forecasting, scheduling, staffing, capacity utilization, and intraday management
• Act as a subject matter expert on Verint Workforce Management capabilities, configuration, business processes, integrations, and optimization
• Partner with Technology, Architecture, Digital Product, Analytics, Operations, and vendors throughout the product development lifecycle
• Lead product discovery and requirements definition for new capabilities
• Prioritize backlog items based on value, operational impact, business objectives, dependencies, risk, and delivery capacity
• Participate in Agile ceremonies, including backlog refinement, sprint planning, daily coordination, product demonstrations, retrospectives, and release planning
• Partner with engineering and technology teams to clarify requirements, resolve issues, manage dependencies, and make product decisions
• Coordinate functional and user acceptance testing, including test scenarios, requirement validation, defect prioritization, and readiness assessment
• Support implementation and release activities for Verint enhancements, upgrades, integrations, and new capabilities
• Identify opportunities to simplify and automate workforce management processes and reduce manual effort
• Use data, user feedback, operational insights, and product metrics to inform continuous improvement and backlog priorities
• Define and monitor success measures for adoption, operational performance, colleague experience, and business value
• Support change management, communications, training, documentation, and adoption
• Help maintain platform standards, configuration practices, documentation, controls, and governance processes
• Identify and communicate product risks, issues, dependencies, and tradeoffs to the Director and stakeholders
• Stay current on Verint capabilities, workforce management technology, automation, AI-enabled optimization, and industry best practices
• Influence cross-functional teams without direct authority and advocate for Workforce Management users and servicing colleagues

Product Owner, Workforce Management – Verint

• Translate roadmap priorities into clear capabilities, features, user stories and measurable outcomes
• Coordinate Product input into PI Planning, ensuring priorities, capacity, dependencies and delivery objectives are aligned
• Own and maintain product backlogs and Jira artefacts, including features, user stories, acceptance criteria, dependencies and backlog health
• Partner with Technology throughout delivery, providing product clarity, resolving questions and supporting timely trade-off decisions
• Lead or contribute to backlog refinement, sprint planning, demos, testing, release readiness and retrospectives
• Manage cross-team dependencies, risks and blockers, escalating where appropriate
• Develop understanding of colleague journeys, servicing processes and operational pain points through data, research and stakeholder engagement
• Translate business and colleague needs into problem statements, product requirements and testable hypotheses
• Collaborate with product managers to align priorities, dependencies and delivery plans
• Partner with UX, Technology and business stakeholders to explore, validate and prioritise solutions
• Define success measures and use product performance, feedback and operational data to inform continuous improvement
• Build relationships across Product, Technology, Operations, UX, Risk and other partner teams
• Coordinate product intake and enhancement requests, identifying themes and informing prioritisation
• Track delivery progress, risks, dependencies and outcomes, providing updates for stakeholders and leadership
• Support product governance, roadmap reviews and planning activities
• Improve product management practices, tools and ways of working
• Partner with AI, Technology and Data teams to identify GenAI, agentic, automation and intelligent-experience opportunities
• Contribute to AI-enabled product capabilities from experimentation through production
• Support proofs of concept, pilots and experiments, translating business problems into use cases and measurable hypotheses
• Develop understanding of AI and agent performance, including quality, feedback, adoption and optimisation
• Work within enterprise governance, risk and responsible AI frameworks

Senior Associate – Digital Product Management

AI Engineer

• Lead the technical design of new agent capabilities, from ambiguous product intent to shipped system
• Build and operate services end to end, from event trigger through LLM reasoning to persisted, surfaced results
• Extend and shape the shared agent framework, including orchestration, tool use, structured generation, and observability
• Design and tune RAG and embedding pipelines on vector search in the operational database
• Design evaluations for new agent behaviors and gate prompt changes on them
• Own reliability, including failure classification, idempotency, DLQ handling, and rollout safety for AI features in production
• Set standards in design and code review and mentor engineers ramping onto the AI stack
• Evaluate emerging models and techniques and integrate effective ones into the platform
• Work with TypeScript, Go, Vercel AI SDK, Effect, gRPC, tRPC, Kafka, SQS, Lambda, EKS on AWS, Datadog, feature-flagged rollouts, and infrastructure as code

Senior AI Engineer II – Global Commercial Services Technology

• Lead multiple transformational product engineering teams across enterprise applications, components, APIs, and platforms
• Provide hands-on technical leadership in solution architecture, platform design, and software product design
• Establish engineering priorities aligned with product, technology, and business strategy
• Modernize and transform applications and platforms while driving enterprise innovation
• Define technical strategy, architecture, and modernization priorities with senior engineers and architects
• Guide decisions on architecture, technical debt, platform investments, build-versus-buy, scalability, performance, and emerging technologies
• Balance near-term delivery with long-term platform health, maintainability, scalability, resilience, and technical investment
• Own delivery across a portfolio of engineering initiatives, including schedules, releases, budgets, dependencies, risks, and quality
• Establish engineering metrics for delivery, quality, reliability, security, performance, and developer effectiveness
• Ensure software quality, testing, observability, resilience, security, CI/CD, DevOps, automation, and operational excellence
• Prevent, diagnose, and resolve system outages and complex production issues
• Recruit, develop, coach, mentor, and retain engineering talent and leaders
• Foster a culture of accountability, collaboration, innovation, inclusion, ownership, and continuous improvement
• Partner with Product, Architecture, Design, Data, business units, and technology organizations on complex enterprise initiatives
• Communicate technical strategies, tradeoffs, risks, and recommendations to senior stakeholders

Director – Software Engineering

Product Designer

• Create user-centered experiences and interfaces that improve end-to-end user journeys
• Develop design specifications for company product user interfaces
• Create storyboards, wireframes, prototypes, information architecture diagrams, and user journey maps for demonstrations and user testing
• Produce high-fidelity designs for development teams
• Analyze user research, business insights, and other data to improve customer experiences
• Review proposed product changes for compliance and alignment with user experience standards
• Create and maintain UI/UX resources, content templates, samples, and guidelines
• Select appropriate design artifacts and deliver high-quality wireframes, prototypes, and high-fidelity specifications
• Develop user understanding through user-centered methodologies, external analysis, research, and data
• Present design decisions to peers, partners, and design leadership
• Improve design processes and workflows; contribute to design systems and UX patterns
• Collaborate with product managers, engineers, design leads, and cross-functional partners
• Exchange ideas and skills with designers and provide mentorship
• Mentor junior designers and peers
• Use design tools to deliver artifacts and drive collaboration

Senior Product Designer – Global Commercial Services Technology

Associate

• Lead critical workstreams in the strategic Authorizations Modernization Program (AMP)
• Transform AXP's authorization business processes and platforms from legacy mainframe to modern distributed cloud-native design
• Oversee journey delivery, testing, and migration
• Support the Program Management Office through all phases of the software delivery life cycle for migration of journeys from CAS to AMP
• Lead journey progress for Credit, Non-Risk, and Platform journeys
• Drive program communications using dashboards and status reports
• Partner with Product & Solution Management to document and track Capabilities & Features
• Build relationships with project stakeholders across multiple lines of business
• Identify process gaps and implement improvements