American Express

Counselor

• Provide world-class service in a high-volume inbound call center environment
• Consult with Card Members to understand their travel needs and deliver personalized travel solutions
• Plan and book seamless travel experiences for Premium Card Members
• Uncover relevant sales opportunities and maximize the value of exclusive benefits and Membership Rewards points
• Communicate new and existing product offerings and value propositions relevant to Card Members
• Put the Card Member experience at the forefront of all interactions, reinforcing the Membership First approach
• Deliver excellent service and outcomes aligned with the American Express brand
• De-escalate Card Member stress when unforeseen travel situations arise

Travel Counselor

Business Development Rep

• Prospect new customers through existing leads and cold calling to promote lead and revenue generation
• Use Salesforce effectively to track and report pipeline, acquisition results, and market conditions
• Act as the interface between American Express and customers to resolve application processing issues
• Attend relevant industry and partner conferences, tradeshows, and networking events
• Acquire high-value customers and deliver an exceptional customer experience to drive acquisition

Business Development Executive – 12 Month FTC

Account Manager

• Retain and expand relationships with a defined portfolio across multiple industries
• Manage approximately 250 Corporate Card Clients and achieve annual charge volume and growth targets
• Maintain high customer satisfaction, grow accounts, and reduce attrition
• Maintain client relationships across multiple organizational levels, primarily with C-level executives
• Create winning client strategies, internal account plans, client business plans, and account reviews
• Conduct account reviews, resolve issues, and perform needs assessments to embed additional American Express products and digital tools
• Synthesize information from customer conversations, media, and internal resources to uncover and convert charge volume growth opportunities
• Identify risk factors and protect the portfolio against charge volume loss
• Perform primarily phone-based account management with some face-to-face account management

Corporate National Relationship Manager

Communications

• Develop and execute comprehensive communications strategies, approaches, and content supporting U.S. Consumer Services Proprietary Products, Banking, and Lending business goals.
• Lead development and approval of external and internal communications materials, including memos, messaging, talking points, Q&As, press releases, and visual content.
• Provide communications counsel to business partners and support executive visibility, including media interview, speaking engagement, and LinkedIn preparation.
• Set KPI-driven goals, measure communications impact, and report results to enhance strategies.
• Manage social influencer campaigns, including partner identification, briefs, approvals, execution, and reporting.
• Identify newsworthy opportunities and develop relationships with press across verticals, focusing on the premium consumer landscape.
• Monitor industry and competitor news, provide insights, and collaborate with industry partners.
• Help oversee the U.S.-based PR agency and manage budgets.
• Collaborate across Corporate Affairs & Communications in the U.S. and globally on enterprise-wide initiatives.
• Represent American Express as a spokesperson responding to media inquiries.
• Track emerging platforms, trends, competitor news, and communications, social media, and influencer marketing best practices.

Manager, Consumer Proprietary Products and Banking Communications

Project Manager

• Lead complex engineering programs across SRE and technology organizations focused on reliability, resilience, security, and operational maturity
• Identify and prioritize systemic technology risks and engineering opportunities
• Translate technical objectives into outcomes, execution strategies, milestones, ownership, dependencies, and success measures
• Drive initiatives from problem identification through remediation, validation, measurement, and sustainable closure
• Lead vulnerability and engineering risk remediation across applications, infrastructure, cloud platforms, containers, operating systems, middleware, and software dependencies
• Improve SDLC, CI/CD, infrastructure, dependency management, observability, deployment practices, and engineering automation
• Embed reliability, security, compliance, and operational readiness into engineering workflows
• Scale automation, AI-assisted engineering, agentic workflows, and reusable platform capabilities
• Define KPIs, OKRs, scorecards, and engineering metrics for technical outcomes and risk reduction
• Analyze engineering data and provide actionable recommendations to senior technology leadership
• Build partnerships across SRE, Infrastructure, Platform Engineering, Application Engineering, Information Security, Architecture, and AI Engineering
• Influence senior technical and engineering leaders without direct authority
• Develop executive-level scorecards and narratives connecting technical issues to customer, business, regulatory, and operational impact
• Surface emerging risks and escalate options, recommendations, and required decisions

Senior Manager – Technology Project Management

AI Engineer

• Drive technical direction for agentic AI initiatives, influencing architecture patterns, autonomy boundaries, and system design
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own and evolve agent frameworks, orchestration layers, planning, tool use, memory strategies, retrieval and grounding pipelines, LLM infrastructure, inference and model gateways, evaluation, observability, and safety tooling
• Lead technical design reviews and guide tradeoffs involving autonomy, safety, reliability, scalability, and cost
• Partner across teams to deliver complex, cross-cutting agentic AI initiatives from concept to production
• Evaluate emerging models, techniques, and agentic patterns and translate them into enterprise-ready improvements
• Lead people and own HR processes including performance reviews and talent development
• Recruit top technical talent
• Lead teams in iterative product development using lean principles
• Mentor senior engineers and raise the technical bar for agentic AI development
• Shape the vision and roadmap for agentic AI experiences with Product, UX, and enterprise stakeholders
• Establish architectural standards and ensure reliable, scalable agentic AI platforms across the enterprise

Director – AI Engineering

• Drive technical direction for agentic AI initiatives, influencing architecture patterns, autonomy boundaries, and system design
• Design, build, and operate production-grade agentic AI systems used across multiple products
• Own and evolve agent frameworks and orchestration layers
• Develop planning, tool use, and memory strategies
• Build retrieval and grounding (RAG) pipelines
• Develop LLM infrastructure, inference, and model gateways
• Build evaluation, observability, and safety tooling for autonomous systems
• Lead technical design reviews and guide tradeoffs involving autonomy, safety, reliability, scalability, and cost
• Partner across teams to deliver complex, cross-cutting agentic AI initiatives from concept to production
• Evaluate emerging models, techniques, and agentic patterns and translate them into enterprise-ready improvements
• Mentor senior engineers and raise the technical bar for agentic AI development
• Work with Product and UX partners to shape the vision for agentic AI experiences
• Write production code, review critical designs, and guide teams through complex technical decisions

Staff AI Engineer – Enterprise Architecture

Manager

• Lead high-priority special projects from problem definition through execution, establishing objectives, workplans, milestones, owners, and success measures.
• Structure ambiguous business challenges by identifying key questions, synthesizing information, evaluating options, and developing actionable recommendations.
• Drive cross-functional workstreams, identify risks and dependencies, resolve roadblocks, and align stakeholders on priorities and next steps.
• Use data and business insights to understand problems, evaluate opportunities, and inform recommendations.
• Develop executive-level presentations synthesizing complex information into key insights, decisions, and actions.
• Design and document processes, workflows, and operating approaches that improve organizational effectiveness and execution.
• Build relationships across Performance & Insights, Sales Enablement, Sales and Account Development, and partner teams.
• Establish project governance and communication to provide visibility into progress, decisions, risks, and actions.
• Identify opportunities to simplify team operations and leverage generative AI and emerging tools.
• Adapt to evolving priorities and take ownership of new, high-impact challenges.

Senior Manager, Performance & Insights – Special Projects

Customer Success Manager

• Lead strategic partnerships with merchants, focusing on engaging new partners and driving revenue growth through Amex Offers/Ads
• Build an active pipeline of opportunities and deliver compelling sales proposals using consultative selling to assess merchant needs
• Cultivate a robust network and multi-level C-Suite relationships with merchant advertisers to grow relationships and Amex Offers engagement
• Own end-to-end marketing and insights project planning, delivery, and measurement
• Develop and deliver presentations to executives at merchant partners
• Utilize digital and media ad sales experience to identify and pursue new advertising opportunities, expand the merchant advertiser portfolio, and maximize revenue from Amex Offers/Ads engagements
• Engage in strategic-level discussions and end-to-end project ownership for Amex Offers engagements
• Present robust campaign performance analyses and collaborate with marketing execution specialists and internal and external business partners

Senior Manager, Customer Success, Sales & Success – Ads, Amex Offers

Performance Marketing

• Own and advance the GCS Customer Media strategy, defining the vision, roadmap, and priorities for engaging customers across the lifecycle and driving incremental value
• Develop a deep understanding of SBO needs, behaviors, and motivations and translate insights into actionable media strategies
• Represent the SBO perspective in cross-functional forums and advance broader GCS customer treatments
• Develop an end-to-end Customer Media approach across audiences, channels, creative, offers, and customer treatments
• Lead the test-and-learn agenda and scale successful strategies
• Use customer, audience, channel, and performance data to identify opportunities, optimize, and grow
• Advance Customer Media measurement strategy and partner with Analytics, Investment Optimization, Measurement, and other internal teams to assess incremental impact and inform investment decisions
• Identify emerging media capabilities, technologies, audiences, and customer engagement opportunities
• Build a test-and-learn roadmap to evaluate and scale new capabilities
• Lead cross-functional partnerships across GCS Marketing and key partner teams
• Lead execution of the Customer Media roadmap, ensuring accurate and efficient campaign delivery with appropriate measurement, billing, and tracking infrastructure

Senior Manager – Customer Paid Media

Full-stack Engineer

• Own the technical design, development, implementation, and support of on-premises and public cloud database platforms
• Lead hands-on architecture, design, and engineering of scalable, resilient, secure, and highly available database solutions
• Analyze complex system architectures to identify technical risks, dependencies, performance bottlenecks, and improvement opportunities
• Design and implement solutions that enable, modernize, and enhance enterprise database platform capabilities
• Partner with Product Owners and engineering teams to understand requirements and ensure effective technical design and implementation
• Leverage cloud-native and emerging technologies to drive platform modernization, automation, scalability, and operational efficiency
• Evaluate existing platform implementations and dependencies and drive continuous improvements in performance, reliability, security, and maintainability
• Apply knowledge of network, compute, and storage topologies to define optimal platform architectures
• Provide rotational production support, troubleshoot complex issues, and ensure platform stability and availability
• Promote engineering best practices, automation, and continuous improvement across the database platform lifecycle
• Build the next generation of public and private cloud database platforms for American Express

Senior Software Engineer

Compliance

• Develop and maintain knowledge of U.S. financial crime regulations, investigative methodologies, and insider risk typologies
• Conduct time-sensitive, meticulous investigations involving potential insider risk activity and suspicious financial behavior using research and analytical tools
• Produce written reports detailing and analyzing potentially suspicious activity
• File Suspicious Activity Reports (SARs) with FinCEN as appropriate
• Demonstrate attention to detail in investigation, analysis, and writing
• Collaborate proactively with colleagues in a hybrid work environment to resolve investigative roadblocks
• Support coaching colleagues through peer reviews and quality evaluations of casework

Analyst – Compliance Insider Investigations

• Contribute to the design and implementation of LLM-powered and agentic product features
• Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers
• Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, emphasizing correctness and safety
• Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling
• Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance
• Collaborate closely with product and design partners to translate customer needs into technical solutions
• Work with Python, Go, TypeScript, AWS and/or GCP, Kubernetes, REST, gRPC, Kafka, LLMs, agent orchestration, vector storage, evaluation tooling, schema validation, and structured data handling
• Use AI-assisted and agentic development tools for design, implementation, testing, debugging, and refactoring

AI Engineer II – Enterprise Architecture

Product Manager

• Assists in developing the business case for new products or features
• Assists in researching regulatory developments and analyzing potential implications for existing products
• Supports documentation of as-is product-management processes, product enhancements, key findings, and standard methodologies
• Supports creation and maintenance of the product backlog, prioritizes features, and establishes product-release timelines
• Partners with the analytics team to provide input and prioritize analytics requests
• Collaborates with Product, Technology, and adjacent stakeholders to gather and document product requirements and ensure timely feature delivery using agile methodologies
• Assists in identifying technical gaps and facilitating resolution of risks, opportunities, and changes tied to product-management initiatives and processes
• Maintains core critical metrics
• Conducts internal and external market research to understand competitive and internal product positioning
• Uses analytical abilities and strategic perspective to identify trends and recommend solutions to improve user experience

Internship Programme – Undergraduate GMNS Digital Product Management

Customer Support

• Deliver world-class customer service, offer custom solutions and negotiate a positive outcome for the customer and American Express
• Investigate allegations of fraud, counsel fraud victims and possible fraud victims, perform identity restoration duties and victim case management
• Identify possible fraudulent activities and minimize potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action
• Ensure company compliance as needs in each country, region, and market are different
• Appropriately manage highly sensitive customer information while maintaining privacy and protection standards
• Meet and exceed quality goals, compliance regulations, and productivity targets
• Handle inbound and outbound customer calls throughout designated shifts
• Receive and provide coaching to colleagues toward performance improvement