American Express

Product Manager

• Define and own the Network strategy and roadmap for authorization rules, including validations, spend controls and policy rules
• Establish end-to-end governance and lifecycle management for authorization rules, including requirements, documentation, testing, approvals, change management, review and retirement
• Create a comprehensive view of authorization rules across the Network and drive rationalization, simplification and consolidation
• Lead the design and prioritization of new and modified authorization rules with Product, Risk, Policy, Compliance, Control Management, Engineering and other stakeholders
• Translate business objectives into scalable rule requirements while considering transaction impact, business value, risk and operational complexity
• Establish post-implementation validation and performance management capabilities
• Design dashboards to define success measures and assess impacts on transaction behavior, authorization performance and Network outcomes
• Create a continuous performance and optimization framework using production data and transaction insights
• Identify unintended impacts, evaluate rule effectiveness and inform optimization, modification or retirement
• Support transition of existing rules capabilities, including the Lucy rules engine, into the Network organization and define longer-term authorization rules strategy

Director – Digital Product Management

Data Analyst

• Collect, clean, validate, and organize data from portfolio, project, financial, operational, and technology delivery sources
• Analyze portfolio performance, budget, forecast, resource, delivery, schedule, quality, and risk information
• Create and maintain dashboards, reports, key performance indicators, recurring analytics outputs, and leadership-ready summaries
• Develop financial models, cost views, forecast summaries, scenario analyses, and variance insights
• Partner with technology, finance, product, project, and business teams to translate reporting needs into analytical outputs
• Support Software Development Lifecycle and Agile delivery reporting by analyzing delivery metrics, progress data, dependencies, and execution patterns
• Prepare presentations, narratives, and stakeholder updates communicating data-backed insights
• Use Agentic AI, reporting, data analytics, and productivity tools for research, summarization, analysis, workflow efficiency, and human-validated outputs

Campus Undergraduate Full-Time Analyst – Data & Analytics

• Collect, clean, validate, and organize data from portfolio, project, financial, operational, and technology delivery sources
• Analyze portfolio performance, budget, forecast, resource, delivery, schedule, quality, and risk information to identify trends, insights, and follow-up areas
• Create and maintain dashboards, reports, key performance indicators, recurring analytics outputs, and leadership-ready summaries
• Develop financial models, cost views, forecast summaries, scenario analyses, and variance insights supporting technology portfolio and project decisions
• Partner with technology, finance, product, project, and business teams to translate reporting needs into accurate analytical outputs
• Support Software Development Lifecycle and Agile delivery reporting by analyzing delivery metrics, progress data, dependencies, and execution patterns
• Prepare presentations, narratives, and stakeholder updates communicating data-backed insights to technical and non-technical audiences
• Use Agentic AI, reporting, data analytics, and productivity tools for research, summarization, analysis, workflow efficiency, and human-validated outputs

Senior Analyst – Data & Analytics

Client Partner

• Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth
• Develop and execute account strategies aligned to client objectives and American Express priorities
• Maintain deep knowledge of clients’ business models, operating environments, growth initiatives, and industry trends
• Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
• Expand stakeholder networks and increase engagement with key decision-makers and influencers
• Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations
• Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement and business value
• Lead consultative sales conversations and align American Express capabilities with strategic priorities
• Secure Payment Decisioning opportunities when appropriate
• Maintain a robust growth-opportunity pipeline and execute account plans
• Represent the client voice internally to influence product development, service enhancements, and business priorities
• Partner with internal stakeholders to deliver client solutions and strengthen long-term partnerships
• Provide consultation on payments innovation, process optimization, and industry developments
• Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
• Lead internal alignment around growth opportunities and key client initiatives
• Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value
• Maintain awareness of client risks, competitive threats, and emerging market dynamics
• Deliver portfolio objectives while ensuring strong relationship health and long-term partnership value

Senior Manager – Client Management

• Own a portfolio of strategic merchant relationships and remain accountable for partnership health and growth
• Develop and execute account strategies aligned with client objectives and American Express priorities
• Maintain knowledge of clients’ business models, operating environments, growth initiatives, and industry trends
• Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
• Expand stakeholder networks and engagement with key decision-makers and influencers
• Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations
• Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement and business value
• Lead consultative sales conversations and align American Express capabilities with strategic priorities
• Identify opportunities from client and internal growth triggers and accelerate commercial outcomes
• Secure Payment Decisioning opportunities when appropriate
• Maintain a growth-opportunity pipeline and execute account plans
• Represent the client voice internally to influence product development, service enhancements, and business priorities
• Partner with internal stakeholders to deliver client solutions and strengthen partnerships
• Provide consultation on payments innovation, process optimization, and industry developments
• Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
• Lead internal alignment around growth opportunities and client initiatives
• Monitor portfolio performance and improve revenue, engagement, retention, and client value
• Track client risks, competitive threats, and emerging market dynamics
• Deliver portfolio objectives while maintaining relationship health and long-term partnership value

Business Development Rep

• Own the market
• Lead the full acquisition process within the territory, targeting high-value Middle clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as the partner of choice for client growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel
• Conduct in-person client meetings, prospecting activities, and relationship management throughout the territory
• Partner with prospects and internal stakeholders to devise and implement innovative deal constructs
• Work with Global Commercial Services and Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and increase Welcomed Acceptance

Business Development Manager

• Own the market
• Lead the full acquisition process within the territory through strategic, consultative selling
• Target high-value middle-market clients and prospects with annual sales revenue up to $10B in B2B verticals that do not currently accept American Express Cards
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as a partner for client growth and efficiency
• Identify, develop, and convert new business opportunities using market intelligence, professional networks, and industry insight
• Devise and implement innovative deal constructs with prospects and internal stakeholders
• Collaborate with Global Commercial Services and Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and improve Welcomed Acceptance
• Maintain an in-market presence with 25–50% travel for in-person client meetings, prospecting, and relationship management

Manager, Business Development

• Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth
• Develop and execute account strategies aligned to client objectives and American Express priorities
• Maintain understanding of clients’ business models, operating environments, growth initiatives, and industry trends
• Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
• Expand stakeholder networks and engagement with key decision-makers and influencers
• Serve as a trusted advisor by bringing market insights, industry expertise, and strategic recommendations to clients
• Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement and business value
• Lead consultative sales conversations and align American Express capabilities to client priorities
• Maintain a pipeline of growth opportunities and execute account plans
• Represent the client voice internally to influence product development, service enhancements, and business priorities
• Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
• Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value
• Maintain awareness of client risks, competitive threats, and emerging market dynamics

Manager

• Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management where applicable
• Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible non-cybersecurity scenarios
• Document testing outcomes and track remediation issues from identification through closure
• Create Operational Resiliency documentation aligned with the E-21 guideline, including procedures, processes, and plans
• Conduct annual reviews and refreshes of Operational Resiliency documentation
• Provide updates to Senior Leaders, Risk Committees, and relevant stakeholders on program activities and enhancement opportunities
• Develop and maintain cross-market relationships as a 1LOD Operational Resilience partner and subject matter expert
• Facilitate collaboration among international teams, progress program maturity, and enhance the control environment and governance framework

Manager – Control Management, Operational Resilience

Customer Support

• Retain merchants by collecting missing Know Your Customer documentation and information from high-value merchants to avoid cancellation
• Assess account documentation
• Retain volumes and revenue
• Ensure compliance and control
• Share best practices and support the team
• Provide service across multiple channels, including inbound and outbound phone and email

Merchant Support Specialist

• Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms that balance client objectives with American Express economics.
• Build, cultivate, and expand senior-level relationships with merchants and across American Express, serving as a trusted advisor and identifying solutions that strengthen partnerships and drive mutual growth.
• Drive charge volume growth, revenue, share, and profitability by understanding each merchant's business and strategic priorities and connecting those needs with American Express products, capabilities, and services.
• Develop and execute client strategies to increase spend and share on American Express through innovative partnerships, marketing initiatives, products, and other value-added solutions.
• Own the economics and profitability of assigned client relationships, optimizing financial performance while developing and executing long-term strategic growth plans.
• Lead complex cross-functional initiatives with Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to deliver integrated client solutions.

• Own a portfolio of strategic merchant relationships and be accountable for partnership health and growth
• Develop and execute account strategies aligned with client objectives and American Express priorities
• Maintain deep understanding of clients’ business models, operating environments, growth initiatives, and industry trends
• Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
• Serve as a trusted advisor through market insights, industry expertise, and strategic recommendations
• Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement and deliver measurable business value
• Lead consultative sales conversations and maintain a robust pipeline of growth opportunities
• Secure Payment Decisioning opportunities when appropriate
• Represent the client voice internally to influence product development, service enhancements, and business priorities
• Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
• Lead internal alignment around growth opportunities and key client initiatives
• Monitor portfolio performance and improve revenue, engagement, retention, and client value
• Maintain awareness of client risks, competitive threats, and emerging market dynamics
• Deliver portfolio objectives while ensuring strong relationship health and long-term partnership value

• Own the market
• Lead the full acquisition process within the territory, targeting high-value middle-market clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as a partner of choice for client growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel for personal client engagement

• Own the market
• Lead the full acquisition process within the territory, targeting high-value middle-market clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as clients’ partner of choice for growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel
• Conduct in-person client meetings, prospecting activities, and relationship management throughout the territory
• Work with Global Commercial Services and Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and improve Welcomed Acceptance
• Devise and implement innovative deal constructs with prospects and internal stakeholders

Growth Marketing

• Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives
• Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities
• Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes
• Secure Payment Decisioning opportunities when appropriate by positioning American Express solutions and demonstrating client value
• Maintain a robust pipeline of growth opportunities and execute account plans balancing client objectives, relationship development, and commercial results
• Develop account-specific value propositions and identify strategies and tactics to meet short- and long-term objectives
• Use consultative selling skills to build trust and develop long-term partnerships
• Identify key client opportunities and handle client escalations as needed
• Navigate the sales cycle with appropriate follow-ups to realize incremental DBV from identified opportunities
• Adhere to the American Express Code of Conduct and Sales Practices policies, standards, procedures, and regulatory requirements

Director – Digital Product Management

Campus Undergraduate Full-Time Analyst – Data & Analytics

Senior Analyst – Data & Analytics

Senior Manager – Client Management

Senior Manager – Client Management

Business Development Manager

Manager, Business Development

Senior Manager – Client Management

Manager – Control Management, Operational Resilience

Merchant Support Specialist

Senior Manager – Client Management

Senior Manager – Client Management

Business Development Manager

Manager, Business Development

Tele Growth Manager