American Express

Manager

• Lead strategy and performance for the Small Business Direct Mail acquisition channel, owning short- and long-term channel strategy and identifying opportunities to drive profitable growth through investment optimization, product strategy, and continuous experimentation
• Own monthly forecasting, results reporting, and performance monitoring, translating complex channel data into clear insights, risks, opportunities, and recommendations for senior leadership
• Manage and optimize a significant marketing investment portfolio, partnering across Finance, Analytics, Product, and Marketing to identify high-ROI growth opportunities
• Build and nurture relationships with internal partners to identify, prioritize, and execute growth opportunities
• Identify opportunities to improve and automate channel processes and capabilities across forecasting, reporting, and performance management
• Lead with an external perspective by monitoring competition and the broader marketing landscape
• Manage the Direct Mail test-and-learn agenda, prioritizing initiatives based on expected business impact, strategic value, and channel priorities
• Manage 1–2 direct reports

Manager, Direct Channels, Optimization & Analytics

Director

• Define and evolve the Recognition strategy beyond tenure-based programs
• Recognize and celebrate meaningful moments throughout the customer lifecycle through personalized experiences
• Lead Relationship Evolution strategy at pivotal Card Member relationship moments, including cross-sell, upgrades, retention saves, and financial relief programs
• Own Supplemental Card Engagement strategy across U.S. Consumer portfolios
• Lead Lending Engagement strategy for Plan It, Pay Over Time, product line increases, customer-level pricing, and other lending treatments
• Develop and prioritize strategic roadmaps using customer insights, analytics, and performance data
• Build alignment and influence senior stakeholders across Product, Customer Growth, Membership Engagement, Analytics, Brand, Servicing, Risk, and other partners
• Lead, coach, and develop a high-performing team of marketers

Director, Membership Recognition, Reinforcement

Product Manager

• Lead mission-critical initiatives aimed at reducing user friction, increasing automation and approval rates, and modernizing the digital ecosystem
• Define and evolve the product vision, strategy, and goals for the digital acquisition team
• Improve efficiency, scalability, and time-to-market by optimizing and enhancing platform capabilities
• Build in a scalable, reusable, and accessible way
• Develop and maintain outcome-driven product roadmaps aligned with enterprise priorities and customer needs
• Own the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions
• Build strong partnerships with stakeholders across Design, Engineering, other Product teams, Marketing, Analytics, and Risk
• Monitor product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes
• Craft and execute the digital strategy for applying for an American Express product
• Identify opportunities to enhance and modernize user journeys while reducing duplicative experiences
• Support compliance and regulatory initiatives and ensure digital experiences meet applicable regulatory requirements and accessibility standards

Manager – Digital Product Management, Acquisition Foundations

Business Analyst

• Manage Finance Data Governance in compliance with the Enterprise Data Governance Policy, including accountability models and processes for data asset management, metadata management, data quality, and issue resolution
• Produce data quality scorecards, dashboards, analytical reports, and attestation packages for in-scope processes
• Identify critical data elements (CDEs) and data sources, translating governance and regulatory requirements into actionable data requirements
• Perform root-cause analysis of data quality issues and assist with remediation of audit and regulatory feedback
• Support strategic improvements to data assessment processes and enhance data analytical and data quality tools
• Support regulatory reporting needs through existing platforms while working with upstream data providers, downstream business partners, and technology teams
• Partner with Finance Technology Transformation, Enterprise Data Governance, Controllership, Risk, and other teams to drive data governance and data quality within Finance

Data Governance and Management Analyst – Finance

Insurance

• Manage and continuously enhance Proactive Financial Gathering trigger logic
• Refine systematic and manual underwriting strategy
• Partner with RPDS, GSG and SBS to build robust next generation Financial Underwriting capabilities
• Prepare and lead Financial Underwriting case reviews with senior leadership
• Support underwriting case reviews and resolution of executive escalations
• Support Project Guardian milestones, including RCSA action items for the Charge Financial Underwriting process
• Collaborate with functional and servicing partners to profitably manage and maximize customer relationships
• Ensure operational excellence and compliance with regulatory, audit, and oversight requirements

Senior Manager – Risk Management

AI Engineer

• Build production agentic AI services end to end, from event trigger through LLM reasoning to persisted, surfaced results
• Contribute to the shared agent framework, including orchestration, tool use, structured generation, and observability
• Build RAG and embedding pipelines using vector search in the operational database
• Implement evaluations for new agent behaviors and use them to gate prompt changes
• Build for reliability through failure classification, idempotency, DLQ handling, and safe AI-feature rollouts
• Participate in technical design discussions and code reviews, growing toward owning designs
• Help onboard engineers onto the AI stack
• Work across TypeScript and Go services, gRPC and tRPC APIs, Kafka, SQS, Lambda, EKS on AWS, feature-flagged rollouts, and infrastructure as code

Senior AI Engineer – Global Commercial Services

Marketing Analyst

• Intake ICS customer objectives and develop annual co-brand marketing plans across stakeholders.
• Bring key stakeholders along to ensure enterprise and partner objectives are met.
• Improve customer experience through relevant, timely, and synchronized marketing and holistic treatment strategies throughout the customer lifecycle.
• Lead end-to-end execution of marketing strategies and campaigns.
• Work with creative agencies to develop marketing collateral.
• Obtain stakeholder approval and coordinate with internal systems, internal and external teams, vendors, and partners to deploy marketing initiatives.
• Support flawless execution of marketing plans with local and central teams.
• Strengthen controls and marketing excellence to meet regulatory and compliance requirements.
• Measure campaign performance against KPIs to inform future strategies.
• Complete post-campaign performance analysis to evaluate effectiveness and optimize impact and efficiency.

Senior Analyst – Marketing

Financial Planning and Analysis

• Lead and perform valuation and fair value analysis across Treasury financial instruments, including interest rate swaps, foreign exchange derivatives, debt, investments, and other non-derivative instruments
• Apply valuation methodologies, market data, curves, pricing inputs, and fair value measurement principles to assess and challenge valuations and investigate valuation movements or exceptions
• Review and analyze derivative and non-derivative valuations, including key valuation drivers and the reasonableness and accuracy of pricing results
• Lead accounting and controllership support for Treasury initiatives and transactions, including debt, investments, derivatives, hedging activities, and other financing transactions
• Provide accounting advisory and technical guidance on new products, transactions, and business initiatives
• Ensure compliance with hedge accounting requirements under ASC 815, including hedge designation and documentation, effectiveness assessments, and measurement and reporting of hedge results
• Lead and support automation, process enhancement, and transformation initiatives
• Establish and enhance end-to-end processes, controls, governance, and management reporting, including dashboards and key performance and risk metrics
• Develop and maintain accounting positions, valuation methodologies and documentation, procedures, and control evidence
• Coordinate with Internal Audit, external auditors, and other assurance functions, providing valuation analysis, documentation, and review support

Manager – Finance, Treasury Advisory

Merchant

• Work alongside colleagues across American Express and apply education to real-world business challenges
• Contribute to initiatives supporting customers and strategic priorities
• Contribute to project proposals, identify and execute timely next steps, and communicate with stakeholders to gain alignment
• Conduct data analysis, reporting, and research supporting regulatory and governance initiatives
• Track requirements, deliverables, and compliance activities
• Support growth and ongoing management of American Express product portfolios, including Cards and Insurance
• Analyze business performance, customer insights, and market trends to identify opportunities and inform product strategy
• Support development and management of marketing campaigns across social media, the Amex mobile app, email, and other customer engagement platforms
• Research market trends, customer behavior, and competitive landscapes to inform marketing decisions and identify growth opportunities
• Build effective relationships with colleagues and stakeholders across the organization

Campus Undergraduate Summer Internship Program 2027 – International Card Services & Global Merchant Network Services

QA Engineer

• Design and implement comprehensive test cases and scripts for systems integration, regression, and performance testing
• Lead quality assurance projects and continuous improvement initiatives
• Coordinate with cross-functional teams and stakeholders to refine quality assurance processes and tools
• Create test plans, determine testing resource needs, and schedule testing activities
• Participate in design discussions to identify and mitigate defects early
• Provide recommendations for user story backlog requirements with a focus on consumer impact
• Drive the development and execution of continuous integration/continuous deployment automation processes
• Track defect resolution and perform root cause analysis
• Collaborate with product and business teams to align technology initiatives with business objectives

Quality Engineer III

• Apply education to real-world business challenges across American Express
• Contribute to project proposals, execute timely next steps, and communicate with stakeholders to gain alignment
• Conduct data analysis, reporting, and research supporting regulatory and governance initiatives
• Track requirements, deliverables, and compliance activities
• Support growth and ongoing management of American Express product portfolios, including Cards and Insurance
• Analyze business performance, customer insights, and market trends to identify opportunities and inform product strategy
• Support development and management of marketing campaigns across social media, the Amex mobile app, email, and other customer engagement platforms
• Research market trends, customer behavior, and competitive landscapes to inform marketing decisions and identify growth opportunities
• Build relationships with colleagues and stakeholders across the organization

Campus Undergraduate Winter Internship Program 2026 – International Card Services & Global Merchant Network Services

Business Development Rep

• Build and continuously replenish a robust prospect pipeline of UK-based companies with revenues between £1m–£50m
• Proactively engage Finance Directors, CFOs, CEOs, and other senior decision-makers through high-volume outbound calling and targeted email outreach
• Apply a consultative sales approach to understand client needs and position American Express Business and Corporate products effectively
• Own the full end-to-end sales cycle from prospecting and qualification through to close and initial onboarding
• Consistently meet or exceed monthly and quarterly acquisition and spend targets
• Maintain accurate pipeline management and forecasting using CRM and sales enablement tools
• Partner with internal stakeholders to ensure a seamless and positive client onboarding experience
• Maintain strong knowledge of American Express products, competitive offerings, financial services trends, and relevant industry developments
• Adhere strictly to sales policies, procedures, and conduct and compliance requirements

Business Development Manager

• Serve as product champion, evaluating and identifying products and features for customers
• Manage the end-to-end product lifecycle of Token services in an agile environment
• Define product strategy and enhance features to meet partner needs
• Drive technical implementation and go-to-market execution
• Progress emerging token use cases and influence payments industry bodies on standards
• Design products, features, and experiences for target customer personas using internal and external data and insights
• Define business requirements and collaborate with delivery teams to refine product features
• Partner with architects and engineers to identify technical solutions, assess tradeoffs, and deliver features and platform capabilities
• Guide product enhancements through new product development processes
• Define and track product metrics and KPIs and gather customer feedback to improve the product and refine the feature backlog
• Collaborate with marketing, sales, partner enablement, and servicing teams on go-to-market strategy and execution
• Monitor external trends and marketplace dynamics affecting payments and banking
• Represent network interests in external industry forums

Senior Manager, Digital Product Management – Token Services

Solutions Engineer

• Lead alignment of technology platforms with company roadmaps
• Identify and implement technical solutions and business process improvements
• Collaborate with business partners and product engineering teams to enforce architecture practices through governance and project reviews
• Serve as the Single Point of Contact and coordinate platform alignment stakeholders
• Optimize cross-platform integration, platform capabilities, performance, and efficiency
• Oversee platform integration performance and ensure business, application design, and infrastructure requirements are met
• Execute solution architecture design strategies and lead design and code reviews
• Supervise the platform's API strategy and implementation roadmap with business and data architects
• Collaborate with product and business teams to align technology initiatives with business objectives
• Embed AI-assisted architecture tools into team workflows
• Mentor junior Solutions Architects and engineering teams on responsible use of AI-enabled tools
• Apply AI-assisted capabilities to improve architecture reviews, business process analysis, and technical solution recommendations

Senior Solutions Architect

Consultant

• Support experienced team members with the rollout of American Express card acceptance at merchants and the management of GMS sales channels and teams.
• Build and maintain relationships with internal and external stakeholders, including merchants, partners, and third parties.
• Monitor market and industry trends, and analyze new technologies and their potential impact on the American Express business.
• Conduct business, data, and requirements analyses, and prepare findings and recommendations for action.
• Support the implementation of products and services with merchants and third parties, including coordinating and tracking project milestones.
• Contribute to local and European projects focused on the technical rollout and further development of card acceptance.
• Prepare project materials, status reports, presentations, and documentation for internal and external stakeholders.
• Coordinate and track project tasks, and identify and escalate potential project risks or obstacles.
• Collaborate with cross-functional teams to deliver customer and partner requirements on time.
• Continuously develop expertise in payment solutions, American Express products, implementation processes, and market requirements.