American Express

Business Development Rep

• Own the market
• Lead the full acquisition process within the territory, targeting high-value Middle clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as clients’ partner of choice for growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel and personal engagement with key clients

Manager, Business Development

• Own the market
• Lead the full acquisition process within the territory, targeting high-value middle-market clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as a partner of choice for client growth and efficiency
• Leverage market intelligence, professional networks, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel for personal engagement with clients

Product Manager

• Lead launches of capabilities, features, and products across card product and lending for the Consumer business
• Drive business results, improve customer experiences, and increase agility in product development
• Understand business objectives and customer needs and develop new solutions
• Lead concept development, feasibility assessment, end-to-end customer experience design, development, testing, and launch
• Drive product vision and development using customer, business, and technology knowledge
• Integrate customer research, usability studies, and market analysis into actionable product requirements
• Work in large, cross-functional teams and negotiate across Product, Technology, Marketing, Servicing, Risk, Legal, and Compliance
• Partner closely with Technology to oversee delivery and customer outcomes
• Monitor product data and customer feedback after launch and support continuous strategic growth
• Improve investment planning and product development processes for greater efficiency, agility, and effectiveness

Senior Manager – Digital Product Management

Full-stack Engineer

• Designs, develops, tests, and debugs software applications and systems
• Completes software builds through consistent development practices, including the use of tools, common components, and documentation with guidance from peers and leaders
• Completes code reviews and automated testing to maintain high-quality code standards with guidance from peers and leaders
• Supports and monitors software across test, integration, and production environments
• Adheres to security and regulatory best practices to ensure software compliance
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Software Engineer II

Manager

• Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management where applicable
• Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible non-cybersecurity scenarios
• Document testing outcomes and track remediation issues from identification through closure
• Create Operational Resiliency documentation aligned with the E-21 guideline, including procedures, processes, and plans
• Conduct annual reviews and refreshes of Operational Resiliency documentation
• Provide updates to Senior Leaders, Risk Committees, and relevant stakeholders on program activities and enhancement opportunities
• Develop and maintain cross-market relationships as a 1LOD Operational Resilience partner and subject matter expert
• Facilitate collaboration among international teams, progress program maturity, and enhance the control environment and governance framework

Manager – Control Management, Operational Resilience

• Own the market
• Lead the full acquisition process within the territory, targeting high-value middle-market clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as a partner of choice for client growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel for personal client engagement

Business Development Manager

• Own the market
• Lead the full acquisition process within the territory, targeting high-value middle-market clients through strategic, consultative selling
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as clients’ partner of choice for growth and efficiency
• Leverage market intelligence, professional network, and industry insight to identify, develop, and convert new business opportunities
• Maintain a strong in-market presence with 25–50% travel
• Conduct in-person client meetings, prospecting activities, and relationship management throughout the territory
• Work with Global Commercial Services and Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and improve Welcomed Acceptance
• Devise and implement innovative deal constructs with prospects and internal stakeholders

Growth Marketing

• Drive portfolio growth through the expansion of B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement, deliver measurable business value, and support American Express growth objectives
• Lead consultative sales conversations that uncover client needs and align American Express capabilities to strategic business priorities
• Respond promptly to client and internal growth triggers, leveraging insights to identify opportunities and accelerate commercial outcomes
• Secure Payment Decisioning opportunities when appropriate by positioning American Express solutions and demonstrating client value
• Maintain a robust pipeline of growth opportunities and execute account plans balancing client objectives, relationship development, and commercial results
• Develop account-specific value propositions and identify strategies and tactics to meet short- and long-term objectives
• Use consultative selling skills to build trust and develop long-term partnerships
• Identify key client opportunities and handle client escalations as needed
• Navigate the sales cycle with appropriate follow-ups to realize incremental DBV from identified opportunities
• Adhere to the American Express Code of Conduct and Sales Practices policies, standards, procedures, and regulatory requirements

Tele Growth Manager

Customer Support

• Retain merchants by collecting missing Know Your Customer documentation and information from high-value merchants to avoid cancellation
• Assess account documentation
• Retain volumes and revenue
• Ensure compliance and control
• Share best practices and support the team
• Provide service across multiple channels, including inbound and outbound phone and email

Merchant Support Specialist

Client Partner

• Develop innovative partnerships and negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms that balance client objectives with American Express economics
• Build, cultivate, and expand senior-level relationships with merchants and across American Express, serving as a trusted advisor and identifying solutions that strengthen partnerships and drive mutual growth
• Drive charge volume growth, revenue, share, and profitability by understanding each merchant's business and strategic priorities and connecting those needs with American Express products, capabilities, and services
• Develop and execute client strategies to increase spend and share on American Express through innovative partnerships, marketing initiatives, products, and other value-added solutions
• Own the economics and profitability of assigned client relationships, optimizing financial performance while executing long-term strategic growth plans
• Lead complex cross-functional initiatives with Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to deliver integrated client solutions

Senior Manager, Client Management

• Own the market
• Lead the full acquisition process within the territory through strategic, consultative selling
• Target high-value middle-market clients and prospects with annual sales revenue up to $10B in B2B verticals that do not currently accept American Express Cards
• Build and sustain executive-level relationships with CEOs, CFOs, and financial leaders
• Position American Express as a partner for client growth and efficiency
• Identify, develop, and convert new business opportunities using market intelligence, professional networks, and industry insight
• Devise and implement innovative deal constructs with prospects and internal stakeholders
• Collaborate with Global Commercial Services and Regional Centralized Client Management teams to expand B2B coverage, drive charge volume, and improve Welcomed Acceptance
• Maintain an in-market presence with 25–50% travel for in-person client meetings, prospecting, and relationship management

Analyst

• Identify and assess operational, regulatory, compliance, and customer experience risks throughout business processes and systems
• Facilitate business units' execution of risk assessments, including RCSAs tied to New Product Development, Personal Loans, Line Management, Account Statement, and Card Member Legal Disclosures
• Support control testing and quality assurance programs to ensure regulatory and internal standards are met
• Support thematic risk reporting covering levels, trends, root causes, and emerging themes
• Support business-unit identification of risks within New Product Governance and change management activities
• Support issue management, corrective action tracking, remediation validation, and sustainable control enhancement
• Support American Express Audit program management, business engagement, and accurate responses validating findings
• Help ensure Management Action Plans have achievable and sustainable action plans
• Maintain risk dashboards, key risk indicators, risk profiles, and risk registers for ongoing monitoring
• Collaborate extensively with partners across multiple business units and functional areas

Senior Analyst – Control Management

• Deliver world-class customer service, offer custom solutions, and negotiate positive outcomes for customers and American Express
• Investigate allegations of fraud
• Counsel fraud victims and possible fraud victims
• Perform identity restoration duties and victim case management
• Identify possible fraudulent activities and minimize potential losses by gathering and analyzing pertinent data
• Ensure company compliance across countries, regions, and markets
• Manage highly sensitive customer information according to privacy and protection standards
• Meet and exceed quality goals, compliance regulations, and productivity targets
• Receive and provide coaching to colleagues to improve performance
• Handle inbound and outbound customer calls throughout designated shifts

Account Protection Customer Care Specialist, German Speaker

• Support customers by enabling spend and taking actions to recover balances, prevent fraud, and limit exposure for American Express
• Use internal and external risk assessment tools to pre-empt potential high credit loss accounts
• Assess false-application risk and review card accounts by determining linkages to other accounts, previous personal history, spending patterns, and known indicators
• Take timely and accurate preventative action by placing appropriate blocks on cards
• Escalate high-value, high-risk accounts to the Team Leader or above for early warning purposes
• Balance customer experience and shareholder value while working to the highest standards
• Handle diverse customer calls and make judgment calls while meeting performance metrics
• Evaluate Card Member issues and resolve them on first contact where possible

Customer Care Professional – Credit Bust Out

Financial Planning and Analysis

• Perform core controllership functions for American Express legal entities housing AXP businesses, including accounting, reporting, business/financial management, audit/internal controls, and compliance
• Support and drive business initiatives and complex accounting/reporting issues related to new M&A deals, legal entity structural changes, consolidation audits, new accounting standards, issuance of new financial instruments, and MRA remediation
• Articulate upstream and downstream impacts from a legal entity perspective
• Spearhead initiatives to strengthen legal entity purity and enhance the governance framework
• Coordinate with multiple teams for variance analysis and governance structure
• Drive complex specialized projects and transactions with multiple parties under limited supervision, including preparation and review of MFRs and other documentation
• Participate in financial and close governance, audit/exam support, board support, resolution planning, and LEG assessment
• Support preparation and review of US-GAAP financial statements, roll-forwards/schedules, and statutory/regulatory filings such as Y11
• Drive balance sheet governance to clear unnatural, static, expired, and unreconciled balances and other alarming items
• Identify process improvement opportunities through trending, variance analytics, commentary, and legacy system setup reviews

Manager, Business Development

Manager, Business Development

Senior Manager – Digital Product Management

Software Engineer II

Manager – Control Management, Operational Resilience

Business Development Manager

Manager, Business Development

Tele Growth Manager

Merchant Support Specialist

Senior Manager, Client Management

Manager, Business Development

Senior Analyst – Control Management

Account Protection Customer Care Specialist, German Speaker

Customer Care Professional – Credit Bust Out

Financial Analyst