American Express

Counselor

• Deliver world-class customer service in an inbound, high-volume travel call servicing environment.
• Delight Premium Card Members in the United States by creating new bookings and servicing existing travel arrangements.
• Understand customer needs through consultation to deliver innovative and extraordinary interactions.
• Research, plan, and carry out personalized travel experiences by booking domestic and international flights, car and/or hotel travel arrangements.
• Communicate new and existing product offerings and value propositions relevant to the Card Member.
• Put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach and delivering excellent service and outcomes.

Premium Travel Counselor

Marketing

• Own key workstreams supporting Resy brand, enterprise, and/or sponsorship programming from concept development through launch, execution, and wrap
• Partner with Resy and Amex marketing teams to develop and execute go-to-market plans for events and activations
• Manage day-to-day workstreams with external event production agencies
• Partner with legal and compliance teams to navigate review processes and secure approvals
• Drive end-to-end event workstreams including ideation, partner curation and management, ticketing setup, production planning, guest experience, on-site execution, and post-event reporting
• Travel to and actively support events across U.S. cities, troubleshooting issues in real time
• Develop program proposals, production decks, run-of-show documents, spreadsheets, stakeholder updates, and event recaps
• Track event budgets and KPIs, maintain reporting, and translate results into recommendations

Senior Analyst, Experiential Marketing

Product Manager

• Implement business logic and rules to address risk management needs
• Collaborate with Risk Strategy, Technology, and Product teams to build and enhance products
• Drive global, reusable, and configurable design, rule authoring, testing, integration, and product launches using low-code tools
• Work within a Scrum team to design, develop, test, and implement business logic
• Develop understanding of API landscape, architecture, execution models, rule logic, data flows, integrations, and system dependencies
• Troubleshoot execution and production issues using logs, complex JSON payloads, API request/response data, and execution outputs
• Partner with Technology teams to resolve defects, improve production stability, and enhance API and rule execution
• Identify and implement product and process simplification opportunities
• Deliver prioritized functional and non-functional roadmap commitments on time and with high quality
• Identify and implement AI-driven solutions to reduce manual effort, accelerate troubleshooting, and improve time to market

Senior Associate – Digital Product Management

Account Executive

• Manage the full-cycle sale from prospecting and lead generation through demo and close
• Develop and execute a go-to-market strategy for the assigned Philadelphia-area territory
• Use existing industry relationships to secure top-level meetings at leading restaurants and groups
• Develop new key industry relationships through a field sales prospecting approach
• Actively target new restaurant openings and high-impact restaurants
• Consistently deliver against sales targets
• Maintain a highly organized Salesforce CRM and sales pipeline

Field Account Executive

Performance Marketing

• Lead and advance paid media creative strategy for Prospect and Customer Paid Media programs
• Own the vision and priorities for differentiated, demand-driving creative
• Lead end-to-end creative development and production across display, social, video, and audio
• Partner with agencies from strategy and briefing through execution and approvals
• Use customer, channel, and creative performance insights to optimize creative and shape test-and-learn priorities
• Identify and test emerging formats, channels, capabilities, and creative approaches
• Partner with Marketing channel owners, Product, and Go To Market teams to deliver cohesive acquisition experiences
• Build relationships across Marketing, agency partners, and marketing operations stakeholder teams
• Lead, coach, and develop a team of three direct reports

Senior Manager – Paid Media Creative Strategy

Compliance

• Execute assigned independent compliance testing activities across AML, sanctions, KYC/CDD, ABC, transaction monitoring, and suspicious activity reporting
• Support the end-to-end testing lifecycle, including planning, walkthroughs, fieldwork, evidence review, workpaper preparation, and reporting
• Analyze financial crime policies, procedures, data, processes, and controls against regulatory requirements and internal standards
• Maintain complete, accurate, and well-supported testing documentation and workpapers
• Manage tasks across multiple reviews or workstreams within quality and delivery timelines
• Support testing and post-closure validation of remediated financial crime controls
• Assess financial crime compliance risks and control effectiveness objectively
• Identify and escalate gaps, control weaknesses, and exceptions
• Form evidence-based conclusions and document testing results
• Apply professional skepticism when evaluating risk-based decisions, including alerts, investigations, SAR decisions, customer risk ratings, and sanctions alert dispositions
• Support preparation of review reports, issues/findings, and governance materials
• Work with compliance officers, financial crime teams, business teams, and risk functions to obtain evidence
• Participate in stakeholder meetings and communicate testing queries, results, and concerns
• Collaborate with review leads and testing colleagues; contribute to tools, templates, processes, and reporting improvements
• Monitor relevant financial crime regulatory developments, enforcement actions, and industry guidance

Analyst – Compliance

Director

• Lead a team of Privacy experts to accomplish privacy risk management goals, best practices and risk mitigation strategies
• Support the business through Privacy Risk Assessments, identifying and supporting mitigation of risks
• Provide privacy guidance, credible challenge and ongoing second line oversight to proactively identify and address risks
• Uplift the Global Privacy Oversight function’s governance and capabilities
• Champion a consistently strong control environment and influence the continued enhancement of common controls
• Build strong, collaborative relationships with First Line Business Unit partners, risk oversight functions, compliance, operational excellence, information security, legal and other teams to drive privacy best practices throughout the enterprise
• Serve as a key member of the VP International’s Leadership team, engaging and influencing internally and externally

Director – Privacy

AI Engineer

• Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances
• Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure
• Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety
• Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling
• Own production systems, including reliability, latency, cost, and failure modes
• Work closely with product and design partners, focusing on customer outcomes
• Operate in a modern, enterprise-scale environment with a strong emphasis on agentic AI
• Use Python, Go, TypeScript, AWS and/or GCP, Kubernetes, REST, gRPC, Kafka, LLMs, agent orchestration, retrieval-augmented generation, vector storage, evaluation, schema validation, and state management

Senior AI Engineer – Enterprise Architecture

Insurance

• Establish the second line of defense framework for AEESA and AEPE legal entities
• Identify, assess, measure, manage, and report financial risk for Spanish businesses
• Participate in Risk Appetite Framework refresh and align legal-entity financial-risk metrics with enterprise metrics
• Provide credible financial-risk challenge to legal-entity projects, strategies, and Change Advisory Forums
• Analyze and communicate the legal entity’s financial-risk profile using aggregated data and reporting
• Serve as primary financial-risk contact for regulators, Audit, International Legal Entity Leadership, and program-result requests
• Represent financial risk on legal-entity committees and at board meetings as required
• Own applicable financial-risk policies and frameworks
• Influence enterprise financial-risk frameworks, policies, and programs and support their deployment
• Advise the business on effective execution of financial-risk frameworks
• Coordinate second-line testing and support legal-entity financial-risk testing
• Ensure appropriate risk communication between legal entities and the enterprise
• Support the Chief Risk Officer in oversight duties
• Review risk issues and findings and oversee remediation
• Lead second-line regulatory change management oversight for the applicable risk type
• Develop legal-entity metrics dashboards, including Risk Appetite Framework metrics
• Review, approve, and challenge applicable models
• Lead a Financial Risk analyst

Senior Manager, Chief Risk Officer – Financial Risk Management

• Conduct fair lending statistical testing in Python, including t-tests and linear and logistic regression models, across the end-to-end credit lifecycle
• Collaborate with business partners to understand technical systems, business processes, data structures, and AI/ML modeling methodologies
• Work with affiliate partners to obtain data, scope data appropriately, and execute quality control measures
• Summarize statistical analysis results in writing
• Present statistical analysis results to key partners and leaders in Compliance, the Bank, and Affiliate Management
• Review new or revised business initiatives and provide fair lending guidance on credit risk rules, marketing rules, and model adjustments
• Support ongoing Fair Lending team development and activities
• Provide ad hoc support for regulatory examinations and internal audits
• Perform other duties as assigned

Manager – Compliance

Financial Planning and Analysis

• Monitor and assess new regulatory requirements in Mexico, including changes to regulatory reporting, submissions, and financial presentation.
• Support the Manager Governance in evaluating and incorporating recommendations from Internal Audit, external auditors, and regulators into internal controls.
• Prepare financial statement disclosures under Local GAAP.
• Perform or oversee testing and monitoring of spreadsheet controls within the market.
• Manage the quarterly certification process and annual effectiveness testing of high-risk spreadsheet controls.
• Strengthen Finance Governance in Mexico Controllership by ensuring local regulatory compliance, supporting audits, and maintaining a robust internal control environment.
• Drive governance initiatives that mitigate risk, enhance operational efficiency, and align with local and global policies.
• Collaborate with Finance, Lines of Business, senior leadership, auditors, and regulators.

Financial Analyst

Data Scientist

• Leverage advanced ML techniques to innovate for the next generation of models and drive business growth
• Conduct case reviews to generate insights for improving the model performance and decision-making processes
• Collaborate with relevant stakeholders to ensure alignment of analytical and modeling efforts with business objectives, effectively managing stakeholder expectations and communication throughout the project lifecycle
• Bring in ideas by incorporating external perspectives through reading research papers and identify appropriate use cases to enhance model development and innovation

Data Science Analyst

Data Analyst

• Use analytics to generate insights and partner with Amex Offers Marketing teams to drive higher offer redemption and merchant/customer satisfaction
• Solve complex business problems through ideation, development, and ownership of next-generation technology solutions, algorithms, and platforms
• Innovate and enhance existing solutions using big data and advanced analytics
• Build products to scale critical initiatives and enhance productivity
• Work with partners across the globe and multiple business units
• Execute projects end-to-end from problem definition and data analysis/interpretation through storyline development, insights, and recommendations
• Support enterprise priorities including revenue growth, offer adoption, and merchant engagement

Senior Analyst – Data Analytics

Project Manager

• Support commercial and process-related projects within the Global Client Group.
• Collaborate with Global Merchant & Network Services, Controllership, Operations, and other corporate functions to monitor and optimise internal processes and client-related initiatives.
• Support the management of the Net Promoter Score (NPS) satisfaction analysis process for B2B clients, from preparation through implementation of targeted content and strategies designed to optimise response rates.
• Assist with day-to-day client management activities.
• Produce internal and external reports and commercial materials.
• Liaise with Operations and other internal teams to support client requirements and project delivery.
• Develop project management and stakeholder management skills within a multinational sales and process management environment.
• Gain exposure to B2B client development activities, including customer relationship management, account reviews, commercial presentations, negotiation, competitive pricing, compliance requirements, and cross-selling and upselling opportunities.
• Develop knowledge of American Express Global Commercial Services products and solutions, including Corporate Card, BTA, vPayment, BIP and Purchasing Account.

Junior Project Analyst Intern, Campus Internship Programme

Assistant

• Conduct investigations across different GFCSU workflows: AML, EDD, Screening and Anti-Corruption.
• Perform research, report/narration writing, and analytical work across AML, EDD, Screening and Anti-Corruption workflows.
• Review and disposition Transaction Monitoring, Screening and EDD alerts.
• Apply keen attention to detail in investigation, analysis, and report/narration writing.
• Meet productivity and quality performance goals.
• Develop and maintain adequate knowledge of the financial crime environment.
• Research and analyze financial activity for suspicious patterns and review records.
• Work with US and International Market Compliance Officers, line of business representatives, and project teams.