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Azenta Life Sciences
Posted: 10/19/2026Customer Support Engineer
Azenta Life Sciences
Posted: 10/19/2026Oracle
Customer Support Engineer – On-Site
Azenta Life SciencesPosted 10/20/2026full-timeWest Point • Pennsylvania • United StatesMid-LevelSenior💰 $40 - $50 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong electrical and mechanical expertise, systematic troubleshooting abilities, and effective communication skills. Capable of maintaining equipment, ensuring customer satisfaction, and adhering to safety protocols while managing multiple priorities.
Highest-signal resume keywords
Electrical And Mechanical BackgroundSystematic Troubleshooting SkillsCustomer Interface And SatisfactionOracle ExperienceValid Driver's License
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Install, modify, repair, diagnose, and perform preventive maintenance on equipment and systems
- Support software and hardware while following company policies, procedures, and supervisor or site-lead direction
- Interface with customers to maintain contract SLA and customer satisfaction levels
- Maintain a safe and clean working environment in accordance with Azenta and customer protocols
- Attain equipment service and operation certification
- Submit service and status reports on support activities
- Respond to changing priorities, tool or line-down events, escalations, and organizational duties
- Act as point of contact for customers and internal Azenta management
- Provide weekly system performance summaries, including system events, issue Pareto analysis, and root cause/corrective actions
- Support additional KPI measurement requests during the contract period
- Assist with sample migration from old format to new format and loading into the customer store
- Support a specific customer site, region, or product as assigned
Requirements
What you’ll need- Associate of Science (AS) degree, technical certificate or equivalent experience required
- Minimum of 5 years related work experience or military technical training required
- Strong electrical and mechanical background
- Excellent English communication skills, including reading, writing, and speaking clearly
- Excellent systematic troubleshooting skills and ability to determine root cause and implement corrective action
- Ability to resolve problems and make independent decisions based on business priorities
- Valid driver’s license, good driving record, and reliable transportation
- Ability to obtain a valid passport for the term of employment
- Must pass third-party background screening
- Proficiency with PC, Windows, and DOS-based operating systems
- Oracle experience highly beneficial
- Ability to use company-standard software to generate reports, presentations, and daily activity documentation
- Must be able to lift up to 50 pounds, climb ladders and scaffolding, and use personal protective equipment
- Ability to work in cold environments
- Ability to work occasional on-call shifts, holidays, and weekends
Benefits
Comp & perks- International travel opportunities
- Equal opportunity employment
- Disability application assistance
- Opportunity to work with innovative life sciences technologies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Preventive MaintenanceRoot Cause AnalysisEquipment Service CertificationReport GenerationSample Migration
Soft Skills
Excellent Communication SkillsProblem ResolutionIndependent Decision-Making
Tools & Technologies
PCWindows Operating SystemDOS-Based Operating SystemCompany-Standard Software
Certifications & Qualifications
Associate Of Science (AS) DegreeTechnical Certificate
Industry Keywords
Contract SLAKPI MeasurementSafety ProtocolsBackground ScreeningOn-Call Shifts