Beth Israel Lahey Health

Coach

• Provide non-clinical support to individuals presenting in the ED and/or inpatient units at Beverly and Addison Gilbert Hospitals
• Serve as a recovery guide and role model in recovery management
• Help individuals identify and overcome barriers to recovery
• Connect individuals with recovery support services and encourage hope, optimism, and health
• Support problem-solving and advocacy to help individuals meet recovery goals
• Educate individuals and family members on the recovery process
• Coordinate with peer networks, natural supports, and community social service providers
• Follow up on referrals and contribute to treatment plan revisions
• Assess treatment needs and develop collaborative plans with patients and supports
• Lead group recovery sessions
• Address patient needs in the ED, inpatient settings, and community visitations
• Follow up by telephone or text after discharge and continue engagement
• Document in EPIC and complete administrative requirements
• Educate patients and healthcare peers on SUD and AUD
• Use motivational interviewing to explore causal factors and triggers
• Provide linkage to peer networks and natural supports
• Complete organizational training and act as a role model and advocate
• Collaborate with cross-functional teams

Recovery Coach

Therapist

• Assess individuals for massage and gather information to develop favorable therapy outcomes
• Demonstrate proficiency in relaxation and other specific massage techniques
• Provide massage according to required standards on an outpatient basis
• Complete paperwork in a timely manner
• Clean therapy tables and report damaged equipment to the supervisor
• Monitor supply levels and notify administrative staff to order and stock supplies
• Document patient visits using EPIC
• Respond flexibly to patients’ and hospital’s changing or unanticipated needs
• Report to the Admin Director of Operations
• Do not supervise the work of others

Massage Therapist

Nurse

• Provide individualized, high-quality ambulatory urgent care nursing
• Perform systematic patient and family assessments and record health data
• Analyze and interpret patient data and determine nursing care needs
• Develop culturally competent plans of care and address preventative measures
• Deliver age-appropriate physical care, treatments, positioning, transportation, and activities of daily living support
• Telephonically assess the severity of patient signs and symptoms
• Monitor and recognize acute patient changes and intervene appropriately
• Administer medications, including blood and blood products
• Educate patients and families about illness, treatment, and preventative measures
• Collaborate and communicate with physicians, nurses, and other healthcare providers
• Coordinate care across the continuum and evaluate care effectiveness
• Delegate and supervise nursing care in accordance with Massachusetts regulations
• Participate in quality improvement activities and mandatory education
• Serve as a patient advocate and maintain regulatory compliance
• Uphold evidence-based nursing practice and continuous learning

Registered Nurse, Per Diem

Enrollment Specialist

• Complete the government payer enrollment process for all new individual providers and groups/locations within established timeframes
• Obtain information needed for government payer applications from individual providers and existing Medical Staff Administration and/or network development records
• Complete maintenance updates and re-verification/re-validation for individual providers and groups/locations
• Maintain and update provider and group/location data, including name changes, office locations, demographics, new groups, and TINs
• Populate and update internal and external databases reflecting non-commercial payer participation and related data
• Submit enrollment applications to appropriate state Medicare/Medicaid programs before Credentials Committee meetings or applicant approvals
• Submit enrollment applications to appropriate state Medicare/Medicaid programs before opening or acquiring groups/locations
• Collaborate with the multi-disciplinary onboarding group and practitioners to complete application processes
• Ensure continuous, uninterrupted participation status and provider ability to order, refer, and prescribe

General

• Register new and established outpatients upon arrival
• Verify and collect co-payments and update required information
• Collect and data-enter information accurately
• Status appointments at check-in and ensure all appointments are statused by the end of the business day
• Enter future appointment requests and record patient preferences or exclusions
• Schedule multiple appointments in the proper sequence and within appropriate time frames
• Round with patients in waiting areas and provide updates about appointment wait times and changes
• Monitor patient waiting areas for cleanliness and appearance
• Collaborate with the Access Center at LHMC to schedule patients and create access
• Meet established department productivity standards
• Work on scheduling work queues and recall lists by calling patients to arrange appointments

Registration & Scheduling Specialist

• Perform radiological exams using Digital Radiography
• Develop radiographic films
• Process and code diagnoses for encounter form completion
• Perform quality control on equipment and radiographic procedures
• Provide essential patient care and high-quality films
• Work under the supervision of the Site Manager
• Take basic spine and extremity radiographs in an outpatient orthopedic office

Radiology Technologist – Outpatient Orthopedics

• Provide individualized, high-quality ambulatory patient care
• Assess patients and families systematically and record health data
• Analyze and interpret clinical data and determine nursing care needs
• Develop culturally competent plans of care with expected outcomes and preventative measures
• Perform telephonic assessment of caller signs and symptoms
• Evaluate care effectiveness and adapt plans based on patient/family response
• Provide physical care, including activities of daily living, positioning, transporting, and treatments
• Utilize and transport equipment
• Monitor and respond appropriately to acute patient changes
• Administer medications, including blood and blood products
• Educate patients and families about illness, treatment, and prevention
• Collaborate with nurses, physicians, and healthcare providers to ensure continuity of care
• Delegate and supervise nursing care in accordance with Massachusetts regulations and ANA principles
• Develop patient care assignments and teach, direct, and supervise delegates
• Serve as patient advocate
• Uphold quality nursing care, evidence-based practice, regulatory compliance, and lifelong learning
• Participate in quality improvement activities and mandatory education

Registered Nurse, Per-Diem

Manager

• Provide short-term school-based individual and group prevention services to youth at risk of substance misuse
• Help youth develop coping skills, connect with community and school resources, and improve support networks
• Provide preventative individual and/or group support to students under Senior Case Manager supervision
• Coordinate with school support staff, faculty, administration, parents and caregivers
• Assess academic and family needs and provide referrals to school and community support services
• Provide triage support as needed
• Facilitate prevention education activities addressing youth substance abuse, suicide prevention and mental health
• Plan and facilitate prosocial student and family events
• Provide outreach services in family homes and community locations
• Attend weekly one-to-one supervision and other meetings
• Maintain program tracking logs, paperwork, outcome measurements and satisfaction surveys
• Represent the division, program and stakeholders at health fairs, focus groups, coalitions and special initiatives
• Transport students as needed
• Perform other duties as assigned

Case Manager, Student Assistance Program

• Provide individualized, high-quality ambulatory patient care
• Assess patients and families systematically and record health data
• Analyze and interpret clinical data and make nursing-care judgments
• Develop culturally competent plans of care and preventive measures
• Assess caller signs and symptoms telephonically
• Evaluate care effectiveness and adapt plans based on patient/family response
• Provide physical care, ADLs, positioning, transportation, treatments, equipment use, and medication administration including blood products
• Monitor acute patient changes and intervene appropriately
• Educate patients and families about illness, treatment, and prevention
• Collaborate with physicians, nurses, healthcare providers, support staff, and other disciplines
• Coordinate care across the continuum and delegate/supervise appropriately
• Serve as patient advocate and nurse teacher
• Participate in quality improvement, mandatory education, and community-based activities
• Maintain confidentiality, policy compliance, customer service standards, and regulatory readiness

Medical Office RN – Primary Care

Administrative Assistant

• Provide program information, referral, and crisis intervention services to people calling or visiting the office
• Determine suitable level of care with the clinical lead and schedule evaluations when appropriate
• Respond to calls and walk-ins from clients seeking admission
• Interview consumers to obtain information needed to meet program admission requirements
• Maintain knowledge of insurance restrictions and assign services appropriately
• Collect service coverage and eligibility information
• Inform clients of sliding fee scale and determine subsidized services when available
• Complete insurance eligibility approval and obtain initial authorization when applicable
• Document and update client demographic and billing information in the computer
• Market programs by answering questions and providing informational brochures
• Provide information on referral sources and community resources
• Assist in emergency situations involving clients seeking treatment
• Share timely information about identified risks
• Scan documents into the electronic system/file when applicable
• Attend required supervision and meetings
• Maintain program tracking requirements
• Perform other related duties as assigned

Administrative Assistant, Admissions

Per Diem

• Provide behavioral health crisis consultation services and related service delivery for youth, adults, and geriatric populations in a hospital-based setting
• Provide assessment, treatment interventions, and crisis counseling
• Manage the acute phase of behavioral health crises; assess, triage, and refer clients to appropriate services
• Develop and maintain collaborative relationships with hospital staff and other providers
• Use supervision effectively, share pertinent information, accept feedback, and seek guidance for difficult cases
• Maintain current knowledge of resources, policies, procedures, regulatory and compliance requirements
• Answer telephone calls and provide timely assessments and next-step support
• Abide by emergency department performance specifications
• Meet productivity standards
• Maintain a professional demeanor and perform other related duties as assigned
• Conduct the position remotely via telehealth, with evaluations performed in-person or via telehealth at the assigned hospital

Crisis Clinician – Telehealth, Emergency Services, Per Diem

Social Worker

• Partner with primary care providers to recognize and treat mental health disorders and substance abuse
• Identify, triage, and manage patients in primary care settings
• Provide short-term therapy using evidence-based treatment modalities
• Conduct behavioral health screenings to identify level of care
• Find resources and develop treatment plans
• Review medical records before initial evaluations
• Assess patients for behavioral health and substance use disorders
• Design behavioral health treatment plans with the primary care treatment team
• Design and deliver behavioral health and substance use education curricula for staff and providers
• Complete clinical documentation within expected timeframes and organizational policies
• Develop a supervision plan and meet regularly with the supervisor
• Maintain effective relationships with healthcare stakeholders
• Maintain confidentiality and protect sensitive data

Clinician, LICSW/LMHC – Primary Care, Collaborative Care Program

• Provide behavioral health crisis consultation services and related service delivery for youth, adult and geriatric populations in a hospital-based setting
• Provide assessment, treatment interventions and crisis counseling
• Manage the acute phase of clients presenting in behavioral health crisis; assess, triage and refer clients to appropriate services
• Develop and maintain collaborative working relationships with hospital-based staff and other providers
• Utilize supervision effectively, share pertinent information, accept performance feedback, and seek guidance for difficult cases
• Maintain current knowledge and use of relevant resources, policies, procedures, regulatory and compliance requirements
• Answer telephone calls as needed and provide timely assessment and next-step support
• Abide by emergency department performance specifications
• Meet productivity standards
• Maintain a professional demeanor and perform other related duties as assigned
• Conduct evaluations remotely via telehealth, with evaluations performed either in person at the hospital or via telehealth

Crisis Clinician, Telehealth – Emergency Services, Per Diem

• Provide compassionate personal care and homemaker services for hospice patients
• Assist with personal hygiene and grooming, including bathing and mouth, skin, nail, and hair care
• Assist patients with toilet facilities, including bed pans
• Provide skin care and observe for pressure areas and sores
• Assist patients in and out of bed using safe transfer techniques and lifting equipment
• Assist patients with walking and mobility devices
• Cue self-administered medications
• Prepare meals and assist with feeding when required
• Observe, report, and document patient status and care provided
• Take and record temperature, pulse, and respirations as directed
• Practice basic infection control procedures
• Document patient functioning and changes for the hospice nurse case manager
• Maintain a clean, safe, and healthy environment in patients' homes
• Recognize emergencies and contact emergency personnel and supervisors when necessary
• Treat patients and their property with respect

Hospice Aide, Home Health, Weekend Baylor

• Provide compassionate personal care and homemaker services to hospice patients
• Assist with bathing, grooming, toileting, skin care, mobility, transfers, and feeding
• Assist with cuing of self-administered medications
• Observe, report, and document patient status and care provided
• Take and record vital signs as directed
• Practice basic infection control procedures
• Maintain a clean, safe, and healthy home environment
• Recognize emergencies and contact emergency personnel and supervisor when necessary
• Document patient functioning and changes for the hospice nurse case manager
• Treat patients and their property with respect
• Understand the physical, developmental, and emotional needs of served populations