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Brown & Brown InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in managing customer inquiries and processing claims, with strong communication skills and the ability to facilitate service solutions. Bilingual in Spanish, capable of providing support across various channels and ensuring timely claim resolution.
Highest-signal resume keywords
Intake Process ProficiencyCall Handling SkillsClaims Processing ExperienceBilingual Spanish CapabilityCustomer Communication
About the role
Key responsibilities & impact- Provide daily inbound and outbound communication coverage by phone, email, and other channels
- Manage customer and retailer inquiries and follow-up throughout claim processes
- Determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints
- Review and monitor open claims and proactively follow up to facilitate claim closure
- Provide timely responses to retailers, customers, and manufacturers
- Review inspection packets and determine warranty replacement or denial
- Offer and facilitate service solutions for consumers whose claims are out-of-warranty or not covered by a protection plan
- Provide guidance on claims through the retailer portal
- Process technician calls, document updates, and perform required follow-up
- Support or perform Intake Specialist functions when required
Requirements
What you’ll need- Demonstrated proficiency in the Intake process for a minimum of 6 months
- Successful understanding and completion of Existing training
- Ability to execute functions necessary for processing existing claims
- High School Diploma or General Education Degree (GED)
- Computer and keyboard proficiency
- Good oral and written communication skills
- Basic math skills
- Proficiency at call handling and utilizing “soft skill” techniques
- Teamwork Orientation
- Bilingual Spanish capability implied by the role title
Benefits
Comp & perks- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingBasic Math SkillsComputer ProficiencyKeyboard ProficiencyInspection Packet Review
Soft Skills
Good Oral CommunicationGood Written CommunicationTeamwork OrientationCustomer Service SkillsSoft Skill Techniques
Tools & Technologies
Retailer Portal
Certifications & Qualifications
High School DiplomaGeneral Education Degree (GED)
Industry Keywords
Customer InquiriesClaim ClosureWarranty ReplacementService SolutionsTechnician Coordination