Demonstrates expertise in investigating and resolving auto insurance claims, ensuring compliance with regulatory requirements while providing excellent customer service. Proficient in evaluating coverage, determining liability, and negotiating settlements effectively.

Highest-signal resume keywords

Claim Handling ExperienceCoverage EvaluationNegotiation SkillsRegulatory ComplianceCustomer Service Excellence

About the role

Key responsibilities & impact

Investigate basic and occasionally moderately complex auto insurance claims
Handle non-represented claims
Evaluate coverage, determine liability, and negotiate settlements
Work directly with claimants, insureds, witnesses, and other involved parties
Ensure timely, accurate, and customer-focused claim resolution
Ensure compliance with regulatory requirements and company standards throughout the claim lifecycle
Investigate minor to moderately complex auto accidents and prepare claim summaries
Conduct recorded statements with claimants, insureds, and witnesses
Evaluate claims to determine coverage, liability, and damages
Negotiate and settle claims according to established guidelines and best practices
Maintain detailed claim files, notes, summaries, and decision rationale
Collaborate with internal teams to support efficient claim handling

Requirements

What you’ll need

2+ years of prior claim handling experience preferred
Strong verbal and written communication skills with a demonstrated commitment to excellent customer service
Ability to manage multiple tasks, prioritize effectively, and operate in a fast-paced environment
Strong attention to detail with solid critical-thinking and decision-making skills
Comfortable using technology and learning claims-related software and tools
Dedicated private workspace in the residence, free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
Required licenses must be obtained within 60 days of hire and maintained, including continuing education and state-affiliated renewal requirements
Must submit to a background investigation
Allstate generally does not sponsor individuals for employment-based visas for this position
This position is not available for California, Alaska, Washington, and Hawaii residents

Benefits

Comp & perks

$1,000 sign-on bonus for candidates with an active adjuster license in TX, FL, or their resident state
Technology bundle including laptop, monitor, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Allstate Foundation donation match and grant opportunities
Hybrid schedule with 3 days in office and 2 days remote

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Insurance Claims InvestigationLiability DeterminationClaims EvaluationSettlement NegotiationClaim Summary Preparation

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationAttention to DetailCritical ThinkingDecision Making

Tools & Technologies

Claims-Related SoftwareTechnology Proficiency

Certifications & Qualifications

Required Licenses

Industry Keywords

Auto InsuranceClaims LifecycleCustomer-Focused ResolutionClaim Files MaintenanceBackground Investigation