Cisco

Engineer

• Own Cisco Hypershield cases raised from Cisco TAC through resolution, engaging customers directly as needed
• Diagnose complex production failures across the N9300 Smart Switch fabric and on-premises Kubernetes controller
• Localize faults across switching and forwarding, security services and enforcement, and control-plane layers
• Understand customer architectures and configurations to diagnose failures in unfamiliar production environments
• Reproduce customer failures and partner with engineering to drive fixes
• Own fixes through delivery back to customers
• Convert cases into runbooks, diagnostics, knowledge-base content, and product feedback
• Develop customer-health monitoring, tooling, and reliability practices as the installed base grows

Senior Escalation Engineer, Hypershield

Project Manager

• Lead the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure
• Deliver projects on scope, schedule, budget, quality, and customer satisfaction while aligning with customer business goals
• Partner with Service Delivery Managers, Customer Experience Managers, and Sales teams
• Lead solution discussions and translate customer priorities into executable plans
• Manage cross-functional workstreams, resources, risks, and change management
• Drive operational and financial governance, including budget execution, revenue forecasting, cost tracking, SOW creation, and vendor compliance
• Apply PMI and Agile frameworks alongside AI and automation tools
• Optimize reporting, predict delivery risks, and champion continuous improvement

Customer Project Manager

General Counsel

• Serve as the primary legal architect for Cisco’s U.S. benefits programs
• Provide strategic legal frameworks for health, welfare, and retirement programs
• Advise plan committees on ERISA, Internal Revenue Code, fiduciary matters, and governance
• Advise and support plan administration, including filings, offerings, plan documentation, and SPDs
• Review benefits contracts, vendor agreements, and marketing materials
• Lead legal strategy for benefits-related litigation and administrative claims
• Partner with Global Benefits and Finance to identify and mitigate risks
• Drive benefits due diligence and integration strategy for mergers, acquisitions, and divestitures
• Evaluate target company plans, identify liabilities, and support benefits transitions
• Interpret and implement new regulations, including SECURE Act 2.0 and state-mandated retirement or paid leave programs
• Collaborate on cross-functional employment law initiatives
• Report to an Associate General Counsel Director, Employment Law

Principal Corporate Counsel – Employee Benefits, ERISA

Manager

• Translate strategic direction into actionable priorities, initiatives, milestones, decision forums, and planning tools
• Provide recommendations supporting business and product objectives
• Lead cross-functional Go-to-Market readiness initiatives for new products, software releases, and portfolio programs
• Coordinate priorities, milestones, dependencies, and deliverables
• Partner with Product Management, Sales Enablement, Partner Enablement, Customer Experience, and other stakeholders
• Analyze business, product, market, and program information to identify risks, opportunities, dependencies, and trade-offs
• Provide recommendations to cross-functional leaders
• Develop and maintain planning frameworks, status updates, risk/issue tracking, and performance insights
• Support prioritization, resource alignment, and successful product readiness

Product Readiness Manager

Solutions Engineer

• Own the technical relationship with Public Sector customers and partners as a trusted technical advisor and primary technical sales influencer
• Partner with account and sales teams on strategic account planning, identifying growth opportunities and aligning technical strategies with customer objectives
• Engage with IT and security leaders, technical decision-makers, and lines of business to understand customer environments, security challenges, business priorities, and technical requirements
• Translate customer business and security needs into Cisco and Splunk Security solutions and lead strategic solution conversations
• Design and present cross-architecture security solutions, demonstrations, and technical presentations for complex Public Sector challenges
• Lead technical engagements throughout the sales cycle from technical discovery and validation through closure
• Leverage Splunk Security technologies including Splunk Cloud, Splunk Enterprise Security, SIEM, SOAR, UEBA, Risk-Based Alerting, Threat Intelligence, Detection Engineering, Mission Control, and security analytics
• Apply knowledge of SOC, incident response, threat hunting, XDR/EDR, network security, cloud security, Zero Trust, and security operations to develop customer solutions
• Position and differentiate Cisco and Splunk solutions against competing security platforms using competitive market insights
• Coordinate and influence virtual teams of sales resources, security specialists, internal stakeholders, and external partners
• Provide feedback on Public Sector customer needs, security trends, market opportunities, and competitive tactics
• Contribute to demand-generation, technical enablement, and education initiatives across the Public Sector
• Adapt technical and engagement strategies to evolving Public Sector priorities, cybersecurity threats, technology trends, and market conditions

Solutions Engineer – Public Sector, Splunk Security

Backend Engineer

• Design, develop, and scale backend services and APIs supporting Agent Resilience products
• Build high-throughput applications handling large volumes of users, requests, and data
• Improve system scalability, reliability, and performance
• Develop primarily in Python, with additional development in Go
• Write automated tests using pytest or similar frameworks
• Work with databases, Kafka or similar streaming systems, and data platforms to consume and process data
• Collaborate with front-end engineers, AI researchers, product managers, and engineering teams
• Translate complex AI and observability capabilities into scalable enterprise products
• Deliver reliable, scalable backend functionality and improve application performance as usage grows

Senior Backend Engineer

Supply Chain

• Manage the end-to-end Purchase Request/Purchase Order process, ensuring requests are initiated within 48 hours
• Verify charge codes, account types, and departmental budget alignment
• Coordinate monthly financial accruals in procurement systems
• Ensure purchase orders are correctly categorized and financial commitments are accurately reflected before deadlines
• Review and approve invoices through strict matching of purchase order data, unit pricing, and quantities
• Confirm payment is made only for successfully received goods or services
• Identify root causes of invoicing issues and resolve discrepancies with Accounts Payable, internal stakeholders, and external suppliers
• Monitor open purchase orders and manage revisions, re-openings, and closures
• Resolve aging purchase order issues
• Assist with automated reporting flows and streamline manual tasks using existing system capabilities

Procurement Analyst, Supply Chain Operations

• Own Hypershield cases raised from Cisco TAC through resolution, engaging customers directly as required
• Diagnose complex production failures across the N9300 Smart Switch fabric and the on-premises Kubernetes controller
• Localize faults across switching/forwarding, security services/enforcement, and control-plane layers
• Develop deep understanding of customer architectures and configurations
• Reproduce customer failures and partner with engineering to drive fixes
• Own fixes through delivery back to customers
• Convert individual cases into runbooks, diagnostics, knowledge-base content, and product feedback
• Develop monitoring, tooling, and reliability practices to improve customer health as the installed base grows

Pre-sales Engineer

• Represent the Cisco brand across the Global Enterprise Segment
• Serve as a trusted technical advisor to customers and partners
• Translate complex customer business needs into technical requirements and architectural designs
• Drive revenue growth within a large pharmaceutical manufacturing customer
• Lead the technical sales process from initial engagement through closed deals
• Displace competitors and increase market share
• Partner with IT decision-makers and stakeholders to align Cisco cross-architectural solutions with strategic objectives
• Execute demand generation campaigns and technical demonstrations
• Mentor extended sales teams
• Facilitate structured educational initiatives to elevate technical expertise and market responsiveness

Pre-Sales Solutions Engineer – Global Enterprise Segment

Account Executive

• Drive revenue growth across large enterprise accounts as an individual contributor
• Build pipeline and deliver license, support, and service revenue targets
• Establish a vision and plan for long-term pipeline generation
• Consistently deliver against revenue targets and deadlines
• Land, adopt, expand, and deepen sales opportunities
• Explore relationships and business possibilities across the client organization
• Expand relationships and orchestrate complex deals across diverse business stakeholders
• Use channel relationships to identify and open new opportunities
• Collaborate across teams and provide timely input to corporate functions
• Develop knowledge of machine learning and predictive analytics to support customer engagements

Account Executive – Splunk

• Manage and progress opportunities through the full sales cycle
• Conduct outbound prospecting and lead generation to create pipeline
• Qualify leads and opportunities through the sales funnel
• Build and foster DoD customer relationships through personalized contact
• Understand customer needs and communicate the value of products and services
• Accurately forecast opportunities based on realistic assessments
• Meet or exceed assigned revenue goals
• Partner with field sales representatives across geographic territories
• Support attendance at Splunk Lives, the National Users Conference, and regional trade shows

Virtual Sales Account Executive – Splunk

Business Development Rep

• Develop and implement contract and program management policies, procedures, standards, and best practices
• Provide leadership and direction to project managers and teams
• Ensure teams have the resources and support needed to deliver successful projects
• Review progress and identify potential risks
• Develop and implement mitigation strategies for contractual risks and issues
• Facilitate communication among cross-organizational and functional teams, collaborators, and customers
• Provide regular status updates and contractual/programmatic reports to senior management and U.S. government customers
• Lead program reviews to evaluate performance and identify improvement areas
• Collaborate with functional areas to align and integrate strategic and sales activities
• Lead continuous improvement efforts for program management processes and tools

Sales Business Development Manager

Executive Assistant

• Manage the SVP’s calendar and daily schedule, including prioritizing conflicting meeting requests
• Supervise executive action items and commitments and follow up on completion
• Coordinate the SVP’s speaking engagements with the communications team
• Plan and organize meetings, agendas, locations, technology, logistics, briefing documents, notes, and action items
• Prepare travel packs for international trips
• Support communications and approvals as an authorized proxy
• Answer, filter, and resolve inquiries and follow up on disposition
• Provide mentorship to administrative community members
• Arrange global travel and manage Cisco expenses
• Provide analytical support for special projects through research, analysis, data compilation, and report preparation
• Handle critical and confidential matters and materials
• Mentor new Executive Administrative Assistants and other administrators
• Participate in and lead the cross-functional EA and administrative communities

Executive Assistant, SVP, Engineering – AI Software & Platform

• Manage and prioritize the VP’s calendar, meetings, and attendees
• Coordinate VP speaking engagements with the communications team
• Plan and organize meetings, including agendas, locations, meeting technology, logistics, briefing documents, notes, and action items
• Prepare travel packs for international trips and major domestic events
• Act as proxy for communications and approvals when authorized
• Answer questions, refer routine matters, follow up on completion, and resolve issues within policies
• Mentor administrative community members on problem solving
• Determine when executive action is required and provide recommendations
• Make detailed global travel arrangements and optimize itineraries
• Manage Cisco travel expenses and coordinate airline upgrades through Global Services benefits
• Plan and execute team celebrations, all-hands meetings, and culture-building activities
• Build relationships with staff and stakeholders and advise the VP on culture opportunities
• Provide analytical support for executive special projects
• Research issues, analyze problems, compile data, and prepare reports
• Prepare and brief itineraries and accompany the VP at large corporate events such as GSX
• Handle sensitive and confidential matters professionally

Executive Assistant, VP – Product Management

Data Analyst

• Analyze business processes, identify gaps, and find improvement opportunities
• Work with large amounts of data and business context to derive meaningful insights
• Present data and insights logically and influentially to drive data-driven business decisions
• Inventory Supply Chain data sources, dashboards, measurements, and metrics
• Prepare and manage integrated data architecture
• Automate complex processes into actionable solutions
• Help optimize and streamline operational workflows

Senior Escalation Engineer, Hypershield

Customer Project Manager

Principal Corporate Counsel – Employee Benefits, ERISA

Product Readiness Manager

Solutions Engineer – Public Sector, Splunk Security

Senior Backend Engineer

Procurement Analyst, Supply Chain Operations

Senior Escalation Engineer, Hypershield

Pre-Sales Solutions Engineer – Global Enterprise Segment

Account Executive – Splunk

Virtual Sales Account Executive – Splunk

Sales Business Development Manager

Executive Assistant, SVP, Engineering – AI Software & Platform

Executive Assistant, VP – Product Management

Data Analyst I, Intern