Citi

Account Manager

• Define and execute the long-term vision and strategic roadmap for ThankYou Rewards capabilities and partnerships
• Lead initiatives enhancing customer value, program engagement, and rewards economics
• Identify market trends, customer needs, and competitive opportunities
• Develop and manage business cases for investments, capability enhancements, and partnership expansion
• Own the end-to-end partnership strategy and portfolio
• Lead strategic partnerships and pursue growth opportunities across travel, retail, dining, entertainment, lifestyle, and digital ecosystems
• Negotiate and manage complex partner relationships
• Establish executive-level partner relationships and represent the ThankYou program in external engagements
• Own redemption capabilities and experiences across the ThankYou ecosystem
• Drive rewards platform, digital experience, and redemption journey innovation and modernization
• Partner with Technology and Product teams to prioritize investments improving scalability, efficiency, personalization, and customer satisfaction
• Ensure seamless end-to-end customer experiences across redemption channels
• Drive alignment across business units and enterprise objectives
• Lead complex cross-functional programs
• Present strategic recommendations, business performance, and investment opportunities to executive leadership
• Lead and develop a high-performing organization of multiple leaders and cross-functional teams
• Manage budget, resource allocation, performance management, and talent development
• Ensure compliance with regulations, policies, and control standards
• Maintain a strong risk and control environment and promote sound governance

Head of ThankYou Rewards Capabilities – Partnerships, Director

Product Manager

• Manage the lifecycle for a complex cross-functional body of work with long-term positive impact
• Define and organize programs, outline tenets, analyze data, drive performance improvements, and influence resource allocation
• Work across scrum teams and organizations
• Deliver multi-year roadmaps and plan technology roadmaps
• Manage initiatives spanning organizations and geographies
• Influence teams to decouple from dependencies and eliminate architectural problems
• Drive transformational change in end-to-end product delivery using agile development methodology
• Drive architectural and organizational changes over a 1–3 year horizon
• Provide technical judgment, challenge proposals, validate assumptions, and vet architecture
• Drive teams to deliver expected results and make trade-off decisions across effort, timelines, features, and technical constraints
• Identify and remove blockers and create clear delivery plans
• Apply technical program management and engineering best practices to the SDLC
• Communicate progress against goals, scorecard metrics, and committed roadmaps
• Share program management knowledge through internal and external presentations
• Align teams, technologies, and organizations around coherent approaches
• Assess and manage risk, ensure compliance, and report control issues

Senior Vice President, Technology Product Management

SDET

• Own and drive the quality engineering strategy for Citi's Helios wholesale credit risk platform
• Lead and grow a global, cross-regional team of SDETs, automation engineers, manual testers, and test leads across NAM, EMEA, and APAC
• Define career paths, performance goals, and skills-uplift programs
• Own headcount planning, budget management, and vendor/contractor transition
• Serve as senior QE voice in governance forums, steering committees, and senior technology reviews
• Own the end-to-end test automation roadmap across API, UI, integration, and E2E suites on Citi's FAST infrastructure
• Drive regression automation toward 90%+ coverage and reduce manual testing backlog and regression cycle times
• Establish test data management, environment stability, and production-representative data strategies
• Oversee migration of test management and reporting tools, including Zephyr to Octane
• Drive GenAI adoption for test generation, code/test review, agentic testing, and defect triage
• Define governance and quality guardrails for AI-generated test artifacts
• Pilot and scale GenAI testing solutions to improve speed, quality, and cost
• Own quality KPIs, reporting cadence, traceability, and PRB-to-test-case mapping
• Present testing health, risk, and roadmap progress to senior technology, business, and risk/control stakeholders
• Partner with Development, SRE, Product, Business Analysis, Architecture, and Engineering teams to embed quality earlier in the SDLC
• Lead the transition to a target operating model where development owns integration testing and QE focuses on E2E, governance, tooling, and automation excellence

Director, Test Engineering Lead – Wholesale Credit Risk Technology

General

The Senior Project Manager is part of the Network Distribution team and is responsible for network wide initiatives and projects.    This position will play a critical role in identifying and overseeing execution of all network wide initiatives and projects, driving synergies, consistency and best practices.  Collaboration with key partner groups is critical to ensure the initiatives and projects are well-planned, flawlessly executed and meet the overall objectives.  This position will provide direct support to the Region Heads, other partner group leaders as well as Network Distribution Project Managers.
 
Primary Responsibilities:

- Develop and implement methodology to track network-wide branch space availability in support of multi-year headcount growth plans.

- Lead development “How We Work” guidelines for branch space.

- Refine and enhance program level reporting and tracking for all branch projects (De Novo Builds, Relocations, Renovations, Refresh).

- Lead digital marketing screen replacement project including replacement strategy, prioritization and interim solutions.

- Oversight of American Disabilities Act (ADA) branch projects.

- Lead other network-wide initiatives as they arise.  Ensure consistent prioritization and standards throughout the projects.  Identify and drive best practices.

- Ensure timely execution of all projects with minimal changes to original scope

Qualifications:

- 8-10+ years in total; 5+ years specifically in planning and project management experience

- 4-year college degree required; advanced degree preferred

- Presentation and interaction experience with senior executives

- Detailed working knowledge of branch functions and banking operations

- Demonstrated ability to execute large, complex projects

- Strong verbal and written communication skills; strong presentations skills; ability to cater presentation content and style to audience, including senior leadership

- Demonstrated ability to build and maintain strong relationships

- Ability to influence others to gain buy-in without positional authority

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Job Family Group: 
Project and Program Management------------------------------------------------------
Job Family:
Project Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$163,600.00 - $245,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills 
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills 
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
 
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
 
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Project Senior Lead - Branch Network Real Estate, SVP

Vice President

• Design and develop reusable algorithmic trading platform components focused on high performance and low latency
• Collaborate with traders, quants, and product managers to understand requirements and implement platform enhancements
• Ensure reliability, scalability, and performance of core algorithmic components
• Work with wider eTrading teams and Production Support to maintain and enhance live trading systems
• Apply stringent engineering standards and best-in-class solutions to the platform

Java Algo Developer, Fixed Income Trading – Vice President

Banker

• Lead, coach, mentor, and support Universal Bankers and Tellers
• Execute service transactions, sales, account openings, credit card sales, and referral routines
• Guide clients and team members through complex transactions
• Monitor day-to-day operations and champion risk and control
• Present products and services and educate clients on ATM, online, mobile, and other digital channels
• Act as a branch subject matter expert and flex based on coverage needs
• Resolve account service issues, customer inquiries, complaints, and complex client needs
• Engage clients proactively to identify sales and service needs and convert service requests into sales or referrals
• Use branch marketing tools and digital technology to present product offers and financial solutions
• Connect clients with appropriate partners and specialists
• Educate clients on self-service capabilities and encourage digital channel usage
• Complete follow-up items and collaborate with branch team members
• Execute financial transactions in accordance with bank policies while maintaining daily drawer balancing
• Manage cash supplies, incoming and outgoing cash shipments, vault cash, and cash transactions with Tellers and ATMs as needed
• Promote and participate in branch incentive and sales and service programs
• Provide working leadership, work assignments, technical guidance, and leadership coverage
• Provide management feedback on sales processes and service delivery
• Coach Universal Bankers and Tellers on digital capabilities, transaction processes, priorities, and sales and service procedures
• Assess risk, safeguard Citi, client, and bank assets, and escalate control issues transparently

Head Universal Banker

Data Scientist

• Drive Partner AI Development & Delivery and GenAI Model Governance from an individual-contributor, technical-leadership standpoint
• Architect, build, and validate Generative AI solutions for enterprise use
• Design and build GenAI-powered automation across front, mid, and back office banking operations, including call center IVR, Agent Assist, and Collections
• Build and maintain enterprise-wide foundational GenAI capabilities, including LLM fine-tuning pipelines and semantic layer development
• Take technical ownership of AI solution lifecycles from prototyping to production for Personalized Next Best Action decisioning, Campaign Analytics, and Conversational & Contextual Business Insights
• Write and review code, design model architectures, and validate performance
• Build AI-powered tools and accelerators to improve analytics workflows and productivity
• Prototype and evolve AI-enhanced modeling techniques, including agentic workflows and RAG pipelines
• Support GenAI model portfolio tuning, upgrades, evaluation, and maintenance
• Provide technical evidence, testing artifacts, and model documentation for governance sign-off under Model Risk Policy
• Build and implement adversarial testing harnesses, regulatory testing frameworks, guardrails, and near real-time monitoring pipelines
• Contribute to AI governance policy development alongside the second line of defense
• Track and report technical delivery outcomes against engineering and business benchmarks
• Partner with Central AI, business units, engineers, data scientists, and stakeholders across Operations, Marketing, Products, Technology, Model Risk, Fair Lending, and Legal
• Provide technical feasibility assessments, effort estimates, architecture recommendations, and technical designs
• Apply Information Security, Platform Security, and Data Security controls to technical work

Vice President – Generative AI Technical Expert, Data Science & Artificial Intelligence

Human Resources

• Lead financial planning and workforce management for the HR function, including ownership of the Annual Operating Plan, quarterly financial forecasts, and the hiring request process through the Workforce Management Council
• Act as a strategic advisor to the HR Leadership Team, translating complex financial and operational data into clear recommendations that support leadership decision-making
• Oversee the annual Technology Investment review process for HR, evaluating proposed initiatives and quantifying return on investment in terms of resource efficiencies and operational impact
• Lead cross-HR initiatives related to financial and workforce strategy
• Manage cross-functional administrative and operational duties, including financial reporting, headcount accuracy, real estate planning, and resource onboarding and offboarding
• Deliver oversight of operational reporting processes, ensuring quality, consistency, and accuracy of outputs
• Assess risk in business decisions with a clear lens on compliance, controls, and ethical standards, ensuring issues are escalated and resolved with full transparency
• Manage team of 5-6 direct reports in various global locations

Senior Manager, HR Business Execution

• Lead, manage, and mentor a team of backend developers in a fast-paced, Agile environment
• Architect and design robust, scalable, and high-performance backend services and APIs using Java, Spring Boot, and microservices principles
• Ensure systems are secure, reliable, and ready for future growth
• Collaborate with data scientists and machine learning engineers to integrate and deploy AI/ML models into production
• Design APIs and data pipelines to support real-time inferencing and model retraining
• Oversee the full software development lifecycle from requirements gathering and technical design to coding, testing, deployment, and maintenance
• Champion best practices for code quality, unit testing, integration testing, and CI/CD
• Conduct code reviews and provide constructive feedback
• Work with product managers, stakeholders, and engineering teams to define technical requirements, set priorities, and ensure timely feature delivery
• Stay current with emerging trends in backend development, artificial intelligence, and machine learning
• Drive innovation by prototyping new ideas and evaluating new tools
• Shape technology strategy at scale and lead engineering teams within Citi's Operations Servicing organization

Java Backend & Microservices Development Manager – Vice President

Legal Assistant

• Serve as an operational lead and subject matter expert for the Legal Support Unit’s Subpoenas Team
• Act as the main support system for junior and mid-level staff processing subpoenas
• Manage operational queues and conduct quality assurance through Manager's Control Assessment reviews
• Handle high-level escalations
• Serve as a bridge between subpoena-processing staff, the Subpoenas Team manager, internal escalation points, in-house counsel, outside counsel, and external requesting parties
• Execute, review, process, and track legal documentation
• Complete varied, potentially complex work requests from multiple sources under tight deadlines
• Prepare reports and conduct administrative legal work; may contribute to billing processing
• Maintain detailed records and create, prepare, and process legal documentation under direction of in-house counsel
• Work closely with the team manager and Legal peers
• Assess risk, drive compliance, apply sound ethical judgment, and escalate, manage, and report control issues

Legal Support Specialist, Level 3

Business Analyst

• Manage a large, multi-faceted project involving multiple functional streams, technology platforms, and geographical locations
• Own project goals and inspire a shared sense of purpose within the project team
• Organize new challenges and drive business results
• Define project scope and objectives with Customer, Technology, Operations, and other Project Managers
• Prepare, maintain, and submit activity, progress, and time management reports
• Assess project risks and identify potential problems proactively
• Track participant progress against project goals
• Define, teach, and enforce project management practices for documenting, monitoring, and controlling complex activities
• Adapt project approaches to each project's context and constraints
• Conduct lessons-learned reviews and improve team skills
• Articulate problems, assemble appropriate stakeholders, and ensure issues are resolved and closed
• Promote partner involvement by communicating project status to leadership and the Business
• Communicate milestones, status updates, and customer escalation issues
• Follow escalation and change-control processes
• Own management reports for the engagement
• Build effective working relationships among project stakeholders
• Maintain the Book of Work and facilitate prioritization discussions with business stakeholders
• Develop and publish senior-management reporting, presentations, and town-hall content
• Manage relationships with Business and provide regular updates to business and technology stakeholders
• Liaise between Business and Development teams based on business priorities
• Collate and communicate project milestones, risks, and achievements
• Assess risk in business decisions while safeguarding Citigroup, clients, and assets and driving regulatory compliance

Technology Lead Business Analyst

Program Manager

• Support planning, directing, and coordinating day-to-day activities of programs or portfolios
• Assess creation and signoff of program plans, charters, benefits management plans, stakeholder management plans, acceptance plans, and central program issue logs
• Oversee program plans to ensure they meet business needs
• Identify stakeholders and ensure their understanding of schedules and key milestones
• Work with the Program Sponsor on business case cost-benefit analysis
• Ensure appropriate staffing and monitor resource commitments
• Escalate program risks to the Program Director or Program Sponsor
• Create program risk management plans
• Work with procurement to create, administer, track, and close program contracts
• Recommend training and development needs for assigned personnel
• Evaluate subordinate performance and recommend pay increases, promotions, terminations, and other personnel actions
• Direct the supported area, including delivery of end results, budget management, and resource planning
• Ensure essential procedures are followed and contribute to defining standards
• Assess risk in business decisions and drive compliance with applicable laws, rules, regulations, and policies
• Manage and report control issues transparently

Program Management Lead – VP

AI Engineer

• Design and implement generative and agentic AI solutions for enterprise Controls Technology
• Architect context engineering strategies for reliability, provenance, and token efficiency
• Design prompt engineering, RAG, hybrid search, multi-vector retrieval, and re-ranking systems
• Design knowledge graphs and Graph RAG architectures for multi-hop reasoning and explainability
• Architect agentic workflows and multi-agent systems using Google ADK and comparable frameworks
• Design agent harnesses with governance, constraints, feedback loops, state/session management, and execution controls
• Integrate agents with tools and data through MCP and orchestrate collaboration through A2A
• Support production integration, deployment, scalability, observability, and maintainability
• Contribute to real-time and streaming AI solutions
• Ensure ethical AI, guardrails, agent isolation/sandboxing, privacy, and compliance
• Mentor junior team members, conduct code reviews, and foster technical excellence
• Stay current with generative and agentic AI advances and share knowledge

Lead Agentic AI Engineer

Client Services Representative

• Deliver wealth management services to Citi Private Bank clients with guidance from Banker teams
• Manage and execute client transactions for business and individual banking, credit, and investment products
• Ensure transactions meet audit and compliance standards and are completed timely
• Own client investigations, including statement reporting issues and pricing inquiries
• Collaborate with operational and middle office teams to resolve issues
• Coordinate account maintenance and reporting on WINS
• Enforce banking policies and procedures while maintaining high client satisfaction
• Arrange and participate in client visits and perform service quality check-in calls
• Obtain banker/client appointments to build or establish relationships
• Identify and document new business opportunities for referral
• Use Citi applications proficiently and participate in service-related process improvements
• Assess risk in business decisions and ensure compliance with applicable laws, rules, regulations, and policies
• Escalate, manage, and report control issues transparently
• Coach and train new recruits and assume formal or informal team leadership roles

Client Service Officer

• Support overall strategy and relationship management with partners, including major national brands
• Support day-to-day business interactions and tactical priorities with partners, including campaign brainstorming, execution, functionality expansion, marketing strategy, and operational issue resolution
• Support platform initiatives that drive program growth from start to finish by working with partners and internal Citi teams such as product, technology, legal, and sourcing
• Work with ThankYou Rewards management and Citi Legal to analyze contractual obligations and determine contract/governance paths related to third-party redemption support
• Develop decks for senior management updates and quarterly business reviews covering strategy, performance, financials, and capabilities management oversight
• Maintain databases for performance, operational tracking, and marketing campaigns
• Provide redemption summaries and recommend themes for future campaigns and partnerships
• Secure new partnerships to expand redemption opportunities