CVS Health

Implementation Specialist

• Support implementation of Medicare supplemental benefit initiatives and product enhancements
• Coordinate implementation activities and monitor project milestones
• Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning
• Identify risks, dependencies, and operational impacts associated with changes
• Support operational readiness, testing coordination, and implementation validation
• Research, document, and resolve operational issues related to benefit administration and program execution
• Develop, maintain, and enhance operational procedures, workflows, and process controls
• Identify process gaps and recommend efficiency, accuracy, and member-experience improvements
• Support quality reviews, benefit audits, bid activities, and other operational initiatives
• Analyze operational data and reporting to identify trends, issues, and improvement opportunities
• Assist with process improvements and operational best practices
• Maintain documentation for compliance reviews, audits, and business requirements
• Ensure benefit administration complies with policies, procedures, and regulatory requirements
• Build partnerships across business, operational, and vendor teams
• Participate in cross-functional meetings and implementation and operational initiatives
• Provide operational support, share knowledge, and foster collaboration

Manager, Product Implementation – Process Management

Clinical Coordinator

• Provide non-clinical administrative support to clinical teams
• Coordinate patient care activities in a timely, accurate, and efficient manner
• Partner with nurses, pharmacists, providers, and internal business partners
• Manage administrative workflows and maintain patient records
• Coordinate documentation and support therapy-related processes
• Deliver exceptional customer service
• Ensure compliance with company policies, regulatory requirements, and quality standards
• Support operational efficiency and positive patient outcomes
• Manage multiple priorities in a fast-paced environment

Clinical Support Coordinator, Specialty Nursing

Pharmacist

• Support the pharmacy team in delivering operational and service excellence
• Serve as a first point of contact for patients and customers
• Follow company SOPs and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
• Ensure prescriptions are filled promptly, safely, and accurately
• Provide caring, empathetic, and personalized patient service in person and over the phone
• Offer immunizations and other services at the register and over the phone where permitted
• Solve or escalate patient problems
• Complete inventory activities including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories
• Expand clinical and technical knowledge and respond to feedback
• Remain flexible for scheduling and business needs, including voluntarily traveling to market stores for shifts
• Comply with laws, regulations, professional standards, ethical principles, and CVS policies
• Deliver additional health care services such as immunizations, point-of-care testing, and staffing offsite clinics when legally permitted and appropriately trained
• Where permissible, support immunizations by obtaining Technician Immunizer status, educating patients, monitoring adverse reactions, documenting patient information, and managing vaccine supplies
• Perform any additional tasks directed by a supervisor or manager

Pharmacy Technician

General Counsel

• Negotiate pharmacy benefit contracts with employer plan sponsor clients
• Support sales teams on new business initiatives
• Provide advice to business colleagues on day-to-day matters
• Collaborate with colleagues throughout the Legal department
• Collaborate with government affairs, regulatory affairs, client audit and underwriting departments
• Communicate with PBM clients, benefit consultants and attorneys

Legal Counsel – Client Contracting Services

Project Manager

• Plan, monitor, and manage internal projects for Aetna’s Supplemental Health business from initiation through completion
• Secure required resources and manage resources, budgets, risks, and changes
• Lead development of presentation materials and supporting content for recurring leadership forums
• Manage ad hoc requests from senior leadership and produce polished materials under tight timelines
• Coordinate cross-functional deliverables across actuarial, underwriting, sales, operations, product, strategic partnerships, strategy, and technology teams
• Own internal and external reporting processes for the Supplemental Health organization
• Manage concurrent workstreams using formal project management processes and tools
• Track milestones, manage risks, and escalate blockers
• Adapt project management approaches to initiatives of varying size and complexity
• Benchmark deliverable quality and process efficiency against best practices
• Advise the Head of Strategy and Chief of Staff on project status, risks, and prioritization
• Serve as a subject matter expert on project management principles and practices

Senior Manager, Project Management – Supplemental Health

Analyst

• Support implementation and adoption of new technologies
• Collaborate with Product and other departments to integrate technology solutions
• Assist with project and change management for transformation and process improvement projects
• Support the Manager of Tech Enablement & Process Improvement on continuous improvement strategies
• Identify opportunities for continuous improvement
• Work with teams to understand their needs and challenges
• Support and facilitate meetings and workshops to gather input and drive change
• Support executive communications and craft presentations for senior leadership
• Lead presentations when appropriate
• Manage multiple projects simultaneously
• Analyze data and identify automation opportunities
• Implement technology solutions and provide change management support
• Perform other assigned duties

Analyst, Patient Engagement

• Execute day-to-day pharmacy operations related to workflow, production quotas, and deadlines
• Ensure compliance with local, state, and federal pharmacy regulations, DEA policies, third-party payor rules, Omnicare SOPs, controlled substance laws, SOX, USP 797/795, purchasing initiatives, and formulary initiatives
• Apply Omnicare long-term care and home infusion pharmacy policies and procedures
• Supervise pharmacy production staff regarding order entry, workflow, pharmacy security, and delivery schedules
• Check completeness and accuracy of new and refill labels and orders
• Check drug packaging and labeling for content and accuracy
• Perform prospective drug utilization review, including therapy appropriateness, high-risk medications, allergies, adverse indications, interactions, and other potential adverse outcomes
• Remain informed of medication storage, stability, and administration requirements
• Prepare and/or supervise sterile IV drug products or solutions
• Maintain required IV documentation and clinically monitor and supervise IV department colleagues
• Assist with ordering, counting, handling, receiving, documenting, and storing controlled substances
• Maintain perpetual inventory for Schedule II drugs
• Maintain emergency kit dispensing, including ekits and Omnicells
• Provide evening, weekend, and holiday coverage during scheduled on-call rotation and as required by management
• Follow applicable government regulations, including HIPAA
• Communicate ongoing issues to Pharmacy Management
• Perform medication occurrence reporting, drug recall surveillance, and reporting
• Perform other duties as assigned; duties may vary by location

Dispensing Pharmacist – Long Term Care

Medical Scribe

• Support primary care providers with clinical documentation so they can focus on patient care
• Huddle with providers each morning to plan the day's visits
• Join providers in exam rooms to observe and document patient visits
• Document patient encounters in structured notes, including history of present illness, assessment, plan, and physical exam
• Assign appropriate CPT and ICD-10 codes
• Prepare After Visit Summaries
• Consult with providers to ensure accurate and specific documentation
• Request and review medical records
• Use Oak Street Health population health tools to support clinical documentation improvement
• Prepare for and support Daily Huddles and Clinical Documentation Reviews
• Consult with providers on clinical documentation opportunities
• Place orders and referrals
• Address tasks and support the care team with additional clinical documentation responsibilities
• Perform other duties as assigned

Medical Scribe, Float

• Support the pharmacy team in delivering operational and service excellence
• Serve as a first point of contact for patients and customers
• Follow company SOPs and pharmacy workflow procedures across production, pick-up, drive-thru, and drop-off workstations
• Ensure prescriptions are filled promptly, safely, and accurately
• Provide empathetic and personalized patient service in person and over the phone
• Offer immunizations and other services at the register and over the phone, where permitted
• Solve or escalate patient problems
• Complete inventory activities including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting bin inventories
• Expand clinical and technical knowledge and respond to feedback
• Travel voluntarily to other stores in the market to work shifts as needed
• Comply with laws, regulations, professional standards, ethical principles, and CVS policies
• Deliver additional health care services such as immunizations, point-of-care testing, and offsite clinics where allowed and appropriately trained
• Support vaccine preparation and administration where permissible and obtain Technician Immunizer status when required
• Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty
• Monitor and respond to adverse reactions and report events
• Review, collect, track, and document patient information
• Monitor and manage vaccine supplies
• Perform additional tasks as directed by the Supervisor or Manager

Financial Planning and Analysis

• Oversee full-cycle operations for the Finance Internship Program and Finance & Internal Audit Externship Program, including recruiting, placement, onboarding, development, and program completion
• Partner with Corporate University Relations, Talent Acquisition, HR, Finance leaders, and other stakeholders to attract, select, and develop program talent
• Identify program enhancements benefiting participants and managers
• Identify internship opportunities and facilitate participant placement based on program requirements, business needs, and participant interests
• Lead Finance & Internal Audit Externship strategy and programming
• Deliver development opportunities including technical training, business exposure, speakers, networking, and experiential learning
• Coordinate intern evaluation and selection activities, including presentations, interviews, manager feedback, and transition to the Finance Leadership Development Program
• Collaborate with finance-adjacent and other Emerging Talent Programs
• Provide project-management and administrative support for Finance Talent Strategy priorities
• Plan and execute onboarding, training, engagement, and recognition events
• Manage program plans, calendars, communications, meeting materials, action items, documentation, and stakeholder follow-up
• Maintain participant information, program records, distribution lists, shared resources, and operational documentation
• Support budget planning and reforecasting; track expenses and coordinate invoices, expense reports, vendors, and approvals
• Track program data and participant feedback to identify continuous-improvement opportunities

Finance Talent Programs Manager

Engineering Manager

• Lead a team of software engineers delivering scalable, high-quality technology solutions
• Partner with business and technology stakeholders to prioritize work and drive execution
• Ensure successful delivery of projects and operational commitments
• Coach, mentor, and develop engineering talent
• Foster a culture of collaboration, innovation, and accountability
• Manage resource planning, team performance, and delivery outcomes across multiple initiatives
• Contribute to engineering strategy, modernization, automation, and continuous improvement
• Build and strengthen team leadership capabilities
• Support budget planning and strategy discussions
• Align team capacity with delivery commitments
• Guide technical direction and engineering practices
• Support engineering quality, modernization, automation, and delivery excellence
• Develop enterprise relationships and communicate team strategy, priorities, and delivery status

Manager, Software Development Engineering

Director

• Serve as the business owner for a strategic HRA-related technology and clinical initiative
• Define and evolve strategy, roadmap, and priorities aligned with Medicare business goals and member experience needs
• Partner across business, clinical, operations, technology, compliance, and market-facing teams to translate business needs into scalable solutions
• Lead cross-functional decision-making on priorities, tradeoffs, dependencies, and execution risks
• Establish governance, implementation plans, timelines, milestones, and resource needs
• Track performance, risks, dependencies, and investment against plan and direct course correction as needed
• Identify business and operational gaps and lead development of practical, scalable improvements
• Develop business cases and strategic recommendations tied to the initiative
• Drive alignment, accountability, and execution across a broad group of stakeholders

Lead Director, Medicare Strategic Programs – HRA Strategy and Enablement

Manager

• Drive growth of individual products through new sales and buy-up expansion across existing clients for assigned regional teams
• Bridge product strategy and field execution across markets, segments, and distribution channels
• Own sales performance for assigned products, including new logo sales and buy-up/upsell within existing customers
• Partner with regional sales and account teams to identify target accounts and segments
• Develop product-specific sales strategies and growth plans
• Support pipeline development and deal advancement, including client and broker discussions
• Equip sales teams, brokers, and consultants with value propositions, competitive positioning, and client-ready messaging and materials
• Deliver and support sales training, product education sessions, and market-facing presentations
• Translate complex product features into simple, client-relevant benefits
• Maintain understanding of market dynamics, competitive landscape, and regional buyer needs
• Gather voice-of-customer insights through broker, consultant, and client engagement
• Provide insights to product management to refine positioning, pricing, and packaging
• Track sales, conversion, revenue growth, adoption, and penetration KPIs
• Identify performance gaps and implement targeted growth actions
• Provide regular reporting and insights to leadership
• Contribute to business cases, product enhancements, and market expansion strategies
• Provide field-driven input into product roadmap and prioritization
• Ensure offerings align with customer demand and commercial viability

Senior Manager, Commercial Product Execution – NE and Central

Physician

• Provide in-home health evaluations in members’ residences
• Engage one-on-one with people and answer health questions
• Review medications and medical history
• Conduct physical evaluations
• Perform additional diagnostic tests when ordered, such as diabetic eye exams and spirometry
• Use an iPad and clinical workflow for each evaluation
• Build trusted relationships and help improve health outcomes
• Travel locally and within licensed states, up to 100% of the time
• Conduct virtual visits as needed
• Provide Signify Health services, including Diagnostic & Preventive Services products
• Visit people nationwide and connect them to appropriate care
• May require overnight hotel stays, car rentals, and/or flights

In-Home Traveler Physician – Full Time

• Partner with clinical support, product managers, and designers to translate healthcare business problems into data and product requirements
• Build ETL workflows using Dataiku and Python to receive, manipulate, and populate healthcare and operational data
• Investigate data to answer stakeholder questions and support decisions affecting member and client outcomes
• Research and resolve client issues by writing queries and analyzing data
• Support team members in testing, troubleshooting, and documenting work
• Contribute to team meetings, brainstorming sessions, and collaborative projects
• Share ideas, provide feedback, and contribute to team goals and objectives
• Contribute to knowledge management initiatives so knowledge and best practices are understood and shared across the organization
• Assist in maintaining the integrated high-performance culture
• Work as an individual contributor with no direct reports

Manager, Product Implementation – Process Management

Clinical Support Coordinator, Specialty Nursing

Pharmacy Technician

Legal Counsel – Client Contracting Services

Senior Manager, Project Management – Supplemental Health

Analyst, Patient Engagement

Dispensing Pharmacist – Long Term Care

Medical Scribe, Float

Pharmacy Technician

Finance Talent Programs Manager

Manager, Software Development Engineering

Lead Director, Medicare Strategic Programs – HRA Strategy and Enablement

Senior Manager, Commercial Product Execution – NE and Central

In-Home Traveler Physician – Full Time

Manager, Business Data Automation