Service Representative, Ocean & Air Freight
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Delmar International Inc.Posted 10/21/2026full-timeChicago Heights • Illinois • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and account management within the freight forwarding industry, with a strong focus on relationship building and business development. Proficient in coordinating logistics operations and addressing customer needs effectively.
Highest-signal resume keywords
Customer ServiceAccount ManagementFreight ForwardingBusiness DevelopmentRelationship Management
About the role
Key responsibilities & impact- Serve as a primary point of contact for assigned customers, ensuring timely communication and a high level of service
- Build and maintain strong relationships with existing clients while identifying opportunities to expand their business
- Collaborate with Ocean Freight, Air Freight, and other Operations teams to coordinate customer requirements and resolve service-related issues
- Support business development efforts by identifying potential opportunities and connecting with prospective customers
- Prepare pricing requests, coordinate freight quotations, and follow up on customer inquiries
- Maintain accurate customer records, account details, and interactions in internal systems
- Conduct regular customer follow-ups and account reviews to assess satisfaction, understand evolving needs, and identify growth opportunities
- Work closely with inside and outside sales teams to support customer retention and business growth
- Proactively address customer concerns and collaborate with internal teams to develop effective solutions
- Participate in additional customer relationship management and business development activities as required
- Report to the Director of CRM, North America
Requirements
What you’ll need- Minimum 2 years of experience in customer service, account management, sales, or operations within a freight forwarding or 3PL environment
- Familiarity with international freight forwarding, particularly ocean and air freight operations
- Knowledge of ground transportation, customs brokerage, or warehousing is an asset
- Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is an asset
- CIFFA certification is considered an asset
- Willingness and ability to travel as required
- Strong customer service and relationship management skills
- Proactive, consultative approach to understanding customer needs and identifying business opportunities
- Excellent verbal and written communication skills
- Strong organizational abilities and attention to detail
- Confidence in handling customer inquiries, coordinating solutions, and managing multiple priorities
- Strong problem-solving skills and sound judgment
- Ability to collaborate effectively with sales and operations teams
- Genuine interest in building customer relationships and contributing to business growth
Benefits
Comp & perks- Competitive compensation
- Comprehensive health and dental benefits
- Opportunities for professional development and career advancement
- Inclusive and collaborative workplace committed to equal employment opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
International Freight ForwardingOcean Freight OperationsAir Freight OperationsGround TransportationCustoms BrokerageWarehousingPricing RequestsFreight QuotationsCustomer Records ManagementAccount Reviews
Soft Skills
Strong Communication SkillsOrganizational AbilitiesProblem-Solving SkillsAttention to DetailProactive Approach
Certifications & Qualifications
CIFFA Certification
Industry Keywords
Freight Forwarding3PL EnvironmentLogisticsSupply Chain ManagementCustomer Relationship Management