DSV - Global Transport and Logistics

Operations

• Manage day-to-day warehouse operations, including receiving, shipping, and product storage
• Plan inbound and outbound volume, customer communications, space utilization, and equipment management
• Supervise warehouse operations supervisors and support staff
• Develop safe, profitable systems and procedures for operations, equipment, and products
• Manage operations to meet productivity, service, KPI, quality, and client SLA goals
• Drive continuous improvement and identify cost-saving measures
• Hire, train, coach, evaluate, and develop team members; address performance issues and discipline when needed
• Plan daily work schedules, assess priorities, and assign warehouse duties
• Review volume demands and plan warehouse-space, supply, equipment, and staffing changes
• Ensure training delivery, SOP adherence, and trainee progress assessment
• Conduct routine staff meetings
• Ensure team proficiency with WMS and other required information systems
• Manage customer service standards, client support, customer meetings, and site visits
• Support annual operating-budget development and manage operational cost, revenue, and profit controls
• Manage sanitation, maintenance, security, housekeeping, safety, and material-handling-equipment programs
• Establish a proactive safety culture and audit warehouse compliance
• Keep senior management and client representatives informed of critical operational issues
• Work overtime as dictated by business needs and perform other assigned duties

Manager, Operations – Nights (Sat.-Mon. 6pm-6am)

General

• Plan and execute complex logistics and transportation projects from start to finish
• Collaborate with internal and external stakeholders to define project scope, goals, and deliverables
• Develop project plans, timelines, and budgets
• Monitor project progress and report on key performance indicators
• Identify and mitigate project risks and issues
• Manage project budgets and ensure adherence to financial targets
• Build and maintain relationships with customers, vendors, and other stakeholders
• Ensure compliance with regulatory requirements and internal policies and procedures
• Develop and maintain project documentation
• May supervise project team members or provide guidance to junior staff members

Senior Project Specialist, DPIS

Supervisor

• Supervise and coordinate a team of air export coordinators
• Monitor and manage export shipment flow for compliance with customer requirements and company policies
• Communicate with customers, carriers, and other stakeholders to ensure timely and accurate shipment delivery
• Resolve shipment issues including delays, damages, and customs clearance problems
• Ensure accuracy and completeness of air waybills, commercial invoices, and other export documents
• Provide excellent customer service and meet or exceed customer expectations
• Ensure compliance with customs, export control, and hazardous materials regulations
• Participate in process improvements to increase efficiency and service quality
• Handle hiring, training, and performance management for air export coordinators

Air Export Supervisor

Clerk

• Prepare, distribute, reprint, track, and document labels for carton/pallet pickers
• Coordinate outbound pulls and plugs with yard drivers using the Y/WMS system
• Assist with trailer safety checks before movement or loading
• Complete computer data entry for shipments
• Issue seals to loaders
• Verify shipment, seal, trailer, and store information for Bills of Lading
• Schedule LTL carrier pickups where applicable
• Print work assignments for replenishment drivers
• File outbound paperwork
• Assist supervisors with compiling and tracking downtime sheets
• Communicate operational issues to outbound supervisors
• Maintain a clean, orderly, and secure work area
• Secure seals and sensitive documents
• Distribute and collect tools and equipment, including RF guns and bolt cutters
• Follow OSHA, MSDS, company, and ISO procedures
• Safely use powered equipment, RF scanners, computers, and printers
• Perform other operational duties as assigned
• Work overtime when required

Shipping and Receiving Clerk

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• Manage relationships with customers and provide exceptional customer service

Freight Forwarder, Air Import

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with logistics, finance, and operations departments to ensure timely and efficient service delivery
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Perform all other duties as assigned

Freight Forwarder – Fully Onsite

• Manage and coordinate the export process for goods via air transportation
• Liaise with airlines, freight forwarders, and other stakeholders to ensure smooth operations
• Prepare and review export documentation, including airway bills, commercial invoices, and export declarations
• Ensure accuracy and compliance with international trade and customs regulations
• Address and resolve customs-related issues or delays
• Coordinate with airlines to book cargo space and negotiate favorable export rates
• Optimize routing and carrier selection for cost-effective and timely shipments
• Communicate with clients to gather shipment details, provide status updates, and address inquiries
• Provide excellent customer service to ensure client satisfaction
• Collaborate with airlines, ground handlers, customs brokers, and other service providers
• Negotiate terms, resolve operational issues, and maintain strong vendor relationships
• Negotiate airfreight rates with carriers to achieve competitive pricing
• Evaluate and select suitable airfreight solutions for each export shipment
• Identify and resolve issues related to shipment delays, damages, or discrepancies
• Implement corrective actions and preventative measures

Freight Forwarder

• Supervise production associates performing loading and unloading of freight
• Oversee material accounting using multiple systems
• Oversee assembly and installation of server racks and components
• Organize and coordinate cycle counts, inventory replenishments, and material returns
• Ensure safety measures protect personnel and property
• Advise subordinates on work-related questions and problems
• Monitor work and production areas for accuracy, neatness, and policy compliance
• Recommend and implement documented procedure changes to improve efficiency, quality, and safety
• Perform or assist subordinates with their duties
• Maintain service level agreements using existing systems and tools
• Ensure subordinates follow safety protocols and standards
• Interact frequently with customers, peers, site stakeholders, and subordinates

Data Center Supervisor

Administrative Assistant

• Provide clerical and administrative support to Human Resources, Training, Quality, Safety, Inventory, Operations, and potentially customer service
• Support recruiting activities, including interview scheduling, background checks, job fairs, drug tests, and candidate contact
• Provide customer service and support for internal and external customers regarding operational and HR-related processes
• Coordinate new-hire orientation, prepare paperwork, create employee files, and support I-9 completion and compliance
• Maintain personnel files for all employees
• Audit, review, and process paperwork and forms
• Generate, compile, and distribute reports
• Participate in special projects and initiatives, including engagement, job fairs, and HR assessments
• Provide clerical support including photocopying, filing, faxing, emailing, and answering telephones
• Review, research, and enter data in various systems
• Compile regular and ad hoc reports for management
• Serve as frontline customer service by receiving, resolving, and escalating inquiries and issues
• Assist management with monthly audits by retrieving data and files
• Streamline processes and participate in work-improvement projects
• Review, revise, and maintain standard operating procedures and processes
• Audit processes
• Maintain confidentiality and follow company policies and procedures
• Perform other duties as assigned

• Arrange and coordinate transportation of supplies, equipment, and provisions for cruise ships, ensuring timely delivery to ports of call
• Communicate with carriers, airlines, and freight forwarders to secure transportation capacity and negotiate rates
• Prepare and manage bills of lading, shipping manifests, customs documentation, and export/import permits
• Ensure compliance with regulatory requirements and industry standards
• Facilitate customs clearance for international shipments by coordinating with customs brokers and ensuring accurate goods declarations
• Monitor inventory levels and coordinate with warehousing and distribution teams to maintain adequate stock and minimize shortages
• Serve as the main point of contact for cruise clients, providing assistance, updates, and logistics solutions
• Address inquiries, concerns, and requests in a timely and professional manner
• Coordinate freight forwarding, warehousing, and distribution activities for seamless supply chain operations
• Track shipments, monitor transportation schedules, and proactively address delays or issues
• Ensure shipment accuracy and integrity through quality checks and inspections
• Implement corrective actions and process improvements to enhance service quality and efficiency

Program Manager

• Support new business implementations and operational continuity across multiple sites
• Operate under the direct guidance of a Senior Team member, with more than 50% oversight and mentorship
• Collaborate with engineering to develop detailed process flows and layout plans
• Participate in performance improvement and crisis management support
• Attend operational reviews for RFPs and implementation tollgates
• Partner in hyper-care support for relocations, application migrations, and new launches
• Help manage UAT and volume stress testing
• Provide flexible operational support during hiring gaps or backfill transitions
• Engage in DQP sessions and cross-functional planning forums
• Support overall stabilization objectives within the operations support team
• Comply with corporate and site-specific policies related to performance, safety, and quality
• Perform other duties as assigned

Programme Manager – Operations Support

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
• Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
• All other duties as assigned

Freight Forwarder, Air Export

• Supervise production associates performing freight loading and unloading, material accounting, and server rack/component assembly and installation
• Oversee, organize, and coordinate cycle counts, inventory replenishments, and material returns
• Ensure adequate safety measures protect personnel and property
• Advise subordinates regarding questions or problems related to work activities
• Monitor work and inspect production areas for accuracy, neatness, and compliance with policies and procedures
• Recommend and implement documented procedural changes to improve efficiency, quality, and safety
• Perform or assist subordinates with their duties
• Use multiple internal and external systems and dashboards to ensure process compliance and accuracy
• Maintain service level agreements using existing systems and tools
• Interact frequently with customers, peers, site stakeholders, and subordinates

Manager

• Lead operational performance for assigned strategic customer implementations, technology deployments, integration projects, and business transformation initiatives
• Define requirements, success measures, reporting needs, support models, and transition plans with project, operational, technical, and customer-facing stakeholders
• Assess operational readiness and identify process, system, training, resource, and performance risks before go-live
• Coordinate transition from implementation into steady-state operations, including handoffs, ownership, documentation, governance, and escalation expectations
• Monitor post-implementation performance and lead stabilization until KPIs and SLAs are achieved
• Identify and escalate material risks and dependencies and coordinate resolution
• Establish and maintain KPI and SLA scorecards, governance routines, action logs, and reporting frameworks
• Analyze operational data to identify trends, bottlenecks, recurring failures, and performance gaps
• Conduct root cause analysis and coordinate corrective and preventive actions
• Facilitate operational performance reviews and report performance, risks, decisions, action owners, and outcomes to leadership
• Drive continuous improvement across customer programs, implementation projects, and operational workflows
• Evaluate processes for waste, bottlenecks, control gaps, manual effort, duplication, and standardization opportunities
• Apply process mapping, Lean principles, workflow analysis, and operational data to develop future-state solutions
• Lead cross-functional improvement initiatives to strengthen efficiency, quality, scalability, compliance, and customer experience
• Gather and document business, functional, and non-functional requirements
• Facilitate impact assessments, root cause reviews, future-state design sessions, and cross-functional decision-making
• Coordinate user acceptance testing, including test planning, scenario development, validation, defect follow-up, and operational readiness
• Evaluate operational impacts associated with TMS, logistics workflows, and EDI/API integrations
• Develop and support communication, training, coaching, and reinforcement plans
• Educate operational teams on customer requirements, SOPs, KPI expectations, SLA commitments, governance requirements, and escalation paths
• Conduct process reviews and operational audits to assess adherence and adoption
• Create and maintain requirements documentation, process maps, testing materials, SOPs, diagrams, governance materials, and training content
• Communicate project progress, operational performance, risks, decisions, and required actions to operational, technical, customer-facing, and leadership audiences
• Participate in strategic planning and perform other assigned duties and projects

Business Change Manager, Enterprise Account Technology, Road Transport

• Manage and coordinate import shipments by sea end to end
• Organize transportation and arrange delivery to the final destination
• Handle shipment documentation, including bills of lading, customs documents, invoices, and other paperwork
• Coordinate customs clearance
• Serve as the primary customer contact and provide shipment progress updates
• Address customer inquiries and resolve issues
• Select suitable carriers and negotiate rates and terms
• Arrange transportation from origin to final destination
• Verify and process documents for regulatory compliance

Manager, Operations – Nights (Sat.-Mon. 6pm-6am)

Senior Project Specialist, DPIS

Air Export Supervisor

Shipping and Receiving Clerk

Freight Forwarder, Air Import

Freight Forwarder – Fully Onsite

Freight Forwarder

Data Center Supervisor

Administrative Assistant

Freight Forwarder

Programme Manager – Operations Support

Freight Forwarder, Air Export

Supervisor

Business Change Manager, Enterprise Account Technology, Road Transport

Freight Forwarder, Seafreight, Import