DSV - Global Transport and Logistics

Administrative Assistant

• Accept, review, and amend orders
• Enter order data into the TMS
• Provide the pickup planner with the required information
• Assign EDI orders and process returns
• Enter pickup orders for other branches and countries
• Manage customer EDI processes and resolve errors
• Record shipment dimensions in orders
• Digitally archive documents and freight documents after data entry

Administrative Specialist

Project Manager

• Report to the CCO, APAC Contract Logistics
• Drive commercial performance
• Own the sales operating model
• Deliver strategic initiatives
• Develop commercial performance reports and the pipeline operating model
• Track return on sales
• Improve commercial discipline and CRM adoption
• Improve pipeline quality
• Convert data into actionable commercial insights
• Manage the cadence of performance reporting
• Establish performance tracking for strategic initiatives
• Foster accountability, collaboration, and continuous improvement
• Influence senior stakeholders through insight, data, and commercial acumen
• Lead regional, cross-functional initiatives supporting DSV's growth ambitions

Senior Project Manager

Accounts Payable

• Process general expense invoices in SAP or Cargowise systems
• Reconcile vendor account statements against subledger details
• Perform daily tasks assigned by process leads
• Timely process and validate invoices at cost level
• Update trackers and monitoring sheets
• Perform processes in accordance with specified requirements and legal provisions
• Cooperate with other organizational units, including Poland
• Update, collect, sort and archive operational documents according to team rules
• Perform other official orders related to the position’s tasks and objectives

Operational Finance Assistant – Accounts Payable

Pricing Analyst

• Support rate acquisition and spot quote processing activities
• Deliver accurate and timely quotations according to customer requirements and service standards
• Maintain process documentation, including Process Work Instructions and Standard Operating Procedures, with the Account Owner
• Communicate with Account Owners, stakeholders, and DSV country pricing departments
• Update overview and monthly performance reports for the spot process
• Act as a central resource for spot pricing queries
• Review and validate pricing submissions through quality, logical, and plausibility checks
• Propose and implement agreed process improvements and optimizations
• Acknowledge and reply to spot-process emails within customer SLAs
• Work with Key Account Managers to tailor customer presentations and provide business updates during operational calls
• Complete ad hoc spot-process tasks requested by the Team Lead or SPE
• Comply with internal regulations, procedures, laws, and management orders
• Demonstrate behaviors consistent with DSV values
• Participate in training and ongoing self-education

Team Lead

• Oversee assigned countries migrated into the GBS MNL Customs team
• Strategize to drive process optimization, accountability, and ownership
• Monitor team and individual performance against defined SLAs
• Provide guidance on process design, process optimization, and process changes to improve efficiency and execution
• Act as an ambassador of GBS MNL
• Prepare and present performance reports to internal and external stakeholders
• Ensure quality and compliance with NDA, SOPs, and PWI requirements
• Work with the team to increase productivity and build positive stakeholder relationships
• Maintain Health and Safety standards for the working environment and staff teams
• Plan and organize resources and work requirements
• Escalate irregularities to the Business Support Services Manager for Customs
• Conduct weekly coaching with team members
• Prevent recurrence of issues and drive continuous improvement
• Complete tasks and processes within agreed SLAs
• Proactively improve the performance of managed teams
• Engage relevant stakeholders and conduct regular touchpoints
• Create an environment based on trust, open communication, creative thinking, and cohesive teamwork
• Motivate and inspire team leaders and members
• Lead by example and maintain healthy group dynamics
• Facilitate problem solving and collaboration
• Keep the team focused and on track
• Ensure KPI targets are met
• Support off-site and on-site implementation of country migrations under the Customs team
• Resolve operational issues and address employee performance and conduct as needed

Financial Planning and Analysis

• Verify, enter, or approve data in DSV Group’s core systems worldwide
• Monitor data entered by DSV Group users worldwide
• Participate in implementing new Master Data Management systems in Poland
• Test new software tools, including MDG and SAP
• Collect, organize, and archive operational documents
• Participate in MDM meetings, conference calls, and country data migration projects
• Cooperate with MDM sub-teams and support the transfer of MDM processes to ISSC
• Assist team members with Master Data Management system issues and incidents
• Create procedures to improve MDM processes in Poland
• Maintain confidentiality of bank account information and report irregularities
• Prepare reports and analyses according to management guidelines and company policies
• Conduct internal training sessions for new countries in the MDM area
• Develop tools and solutions to improve operational efficiency
• Share professional knowledge and maintain compliance with company policies, laws, OHS, and safety regulations

Operational Finance Assistant

Supervisor

• Lead, coach, and support a team of technicians
• Oversee day-to-day operations of the data centre
• Coordinate maintenance and contractor activities
• Respond to operational issues and help find solutions
• Maintain a safe and compliant working environment
• Build strong relationships with internal and external stakeholders
• Identify opportunities to improve processes and performance

General

• Manage the importation of goods by air, including customs clearance and delivery to the final destination
• Communicate with airlines, customs agents, and trucking companies to ensure timely delivery of goods
• Track shipments and provide updates to customers as needed
• Prepare and submit required documentation for customs clearance, including commercial invoices, bills of lading, and other relevant paperwork
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Manage customer relationships and provide exceptional customer service

Freight Forwarder, Air Import

Learning and Development

• Coordinate and deliver required training courses for DSV and client programs
• Support quality control, work measurement, logistics procedures, safety/HR, and work instructions training
• Develop and conduct role-specific competency training in systems and leadership development
• Orient new associates and provide refresher training for current associates
• Monitor, measure, and report staff training and development plans and achievements
• Facilitate shift training on operations, quality, standards, and procedures
• Implement and deliver on-the-job training programs to improve site performance
• Conduct and supervise employee training and development programs
• Enter and maintain training information in the database and training files
• Ensure quality and training programs meet regulatory, DSV, client, ISO, and 5-Star requirements
• Maintain training equipment, materials, forms, orientation packets, and safety packets
• Verify equipment-operator certifications and equipment validations before operation
• Issue certification cards, ID badges, and safety cards to associates
• Answer associate questions and evaluate skill levels to identify and address training gaps
• Coordinate with management and operations to meet business needs
• Maintain accurate staffing changes and associate records
• Communicate all relevant information to the manager
• Complete other tasks assigned by the Management Team

Training Specialist

Account Manager

• Serve as primary point of contact for assigned customers and develop long-term relationships
• Manage day-to-day domestic freight brokerage activities for assigned accounts
• Coordinate freight movement from pickup through final delivery
• Review shipment requests and determine transportation solutions based on service, capacity, pricing, equipment, and customer requirements
• Partner with Carrier Sales to identify qualified capacity and transportation solutions
• Provide pricing guidance to Carrier Sales
• Negotiate rates and service requirements with transportation carriers and providers
• Communicate customer-specific handling, tracking, and service requirements to internal teams and providers
• Monitor active shipments and communicate status, milestones, delays, and exceptions
• Identify and resolve shipment exceptions, service failures, delays, and operational concerns
• Escalate significant service or operational concerns
• Maintain shipment, customer, carrier, pricing, and operational information in the TMS and other systems
• Collaborate with Carrier Sales and internal departments to meet or exceed customer expectations
• Analyze account activity, transportation spend, service performance, shipment trends, risks, and opportunities
• Prepare and present customer spend, service, operational, and performance reporting
• Conduct Monthly Business Reviews and Quarterly Business Reviews
• Identify opportunities to expand customer relationships through additional lanes, services, and shipment volume
• Research and develop growth opportunities within assigned branch house accounts
• Develop solutions that improve service, efficiency, profitability, and account performance
• Maintain knowledge of transportation market conditions, carrier capacity, pricing trends, customer requirements, and service solutions
• Build relationships across departments, business units, customers, carriers, vendors, and external partners
• Maintain confidentiality of sensitive business information
• Perform other duties and project work assigned by management

Operational Account Manager, Domestic Freight Brokerage

Business Analyst

• Support projects, special projects, and business support activities as a Business Analyst
• Contribute to DSV’s transport and logistics operations and business initiatives
• Help support innovation, digitalisation, and achievement of customer goals

Customer Support

• Manage and build client relationships at the site level
• Maintain working knowledge of overall operational performance
• Oversee inbound, picking, packing, VAL, and outbound processes and related client communications
• Oversee the work and output of department Team Leaders
• Serve as escalation point for client requests and complaints
• Become a subject matter expert on company products, processes, and the logistics industry
• Deploy and improve policies and procedures by managing supervisors and customer service representatives
• Work with the Operations Manager and site leaders to meet service levels and KPI targets
• Monitor spot quotes, booking capture, shipment monitoring, billing issue resolution, service metrics, reporting, and data entry
• Handle high-priority escalation calls requiring coordination across teams
• Conduct staff meetings and plan continuous improvement
• Guide staff and assign Customer Service tasks
• Foster career development, best practices, and employee morale
• Report recurring issues to the General Manager
• Monitor logistics-process changes and manage disruptions and stakeholder communications
• Coordinate between the Customer Service team and other internal teams
• Calculate production costs and provide input for invoice creation and annual budgets
• Set up and maintain process flows and work instructions
• Maintain internal and external communications regarding escalations, customer visits, complaints, quality, commercial topics, and status updates
• Manage exceptional operational customer challenges and requests
• Organize Operational Review Meetings and Business Review Meetings with key customers
• Participate in contract discussions and negotiations
• Supervise qualitative and quantitative execution and initiate corrective actions
• Coordinate Customer Service department staffing
• Conduct staff performance review meetings
• Lead, develop, and coach a team of 10–15 employees
• Work overtime as dictated by the business and perform other assigned duties

Manager, Customer Service

QA Engineer

• Lead and oversee a team of hourly associates and team leads responsible for Inventory Control activities
• Coordinate workforce planning and daily staffing assignments
• Monitor key performance indicators and evaluate data to identify process trends contributing to defects or performance gaps
• Review daily cycle count results and reconcile variances between physical inventory and system records
• Investigate inventory discrepancies and ensure timely resolution
• Audit daily inventory exception and error reports, implementing corrections and follow-up actions
• Analyze and communicate monthly inventory variance data from WMS reporting, including monthly and year-to-date cycle count performance metrics
• Evaluate stock adjustment transactions for alignment with product structures and inventory control standards
• Review miscellaneous inventory receipts and issues and take corrective actions
• Support transit reporting, shipping adjustments, and other operational tasks
• Assist with associate engagement, employee relations, onboarding, and training initiatives
• Conduct warehouse audits for safety, security, and quality compliance
• Prepare correspondence, corrective and preventive action documentation, operational reports, attendance follow-ups, coaching documentation, and employee evaluations
• Facilitate daily startup meetings
• Foster a positive and productive team environment through communication, coaching, and motivation
• Partner with leadership to identify labor and equipment requirements, develop team leads, and ensure associates meet performance expectations
• Perform other duties as required and assist management as needed
• Work flexible schedules, including nights and weekends, and participate in cross-training activities
• Responsible for inventory leads, associates, and CSR within the department
• Ensure training and development for associates’ product placement and equipment usage

Supervisor, Inventory Control – Quality Assurance

Operations

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor, schedules, space utilization, equipment, and manpower
• Hire and train staff; plan and assign daily work
• Conduct performance appraisals and address performance issues
• Supervise receiving, warehousing, and shipping operations in line with service and cost objectives
• Conduct staff meetings and support continuous improvement
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe, profitable operations
• Manage productivity, service goals, client KPIs, quality requirements, and operating-agreement compliance
• Implement and report cost-saving measures
• Provide direction and support to Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Train and evaluate warehouse staff and assess trainee progress
• Plan daily work using work orders, arrival notices, and customer instructions
• Assign warehouse duties and review staffing, supplies, equipment, and warehouse-space needs
• Monitor job quantity and quality, provide guidance, and assign supervisory duties to leads
• Keep the Manager advised of daily progress and problems
• Assist in physical operations as needed
• Maintain team motivation and customer satisfaction
• Provide team growth and development opportunities
• Conduct or provide input for annual performance reviews
• Support and train team members in corporate and client Standard Operating Procedures

Operations Supervisor

• Supervise inbound, outbound, product slotting, customer communication, receiving, warehousing, and shipping activities
• Manage labor, scheduling, space utilization, equipment, and manpower
• Hire and train employees, assign daily work, conduct performance appraisals, address performance issues, and resolve problems
• Conduct staff meetings and support continuous improvement
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safely and profitably managing operations, equipment, and products
• Manage operations to meet productivity, service, quality, KPI, and client-agreement objectives
• Implement and report cost-saving measures and recommend operational efficiencies
• Provide direction and support to Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Train and evaluate warehouse staff and assess trainee progress
• Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources
• Assign duties and supervisory responsibilities to warehouse staff and team leads
• Review pending jobs and trends and plan warehouse-space, supply, equipment, and staffing changes
• Monitor job quantity and quality and provide guidance as needed
• Keep the Operations Manager or Distribution Center Manager informed of daily progress and problems
• Assist with physical operations as needed
• Motivate team members, provide growth opportunities, conduct performance reviews, and support adherence to corporate and client SOPs