DSV - Global Transport and Logistics

QA Engineer

• Develop and maintain site Quality Management System documentation, including procedures, work instructions, and visuals
• Support client-related and applicable QMS requirements
• Coordinate requirements for the 5 Star Site Certification Program
• Manage requirements related to Quality & Training
• Create and maintain HACCP programs when applicable
• Ensure site compliance with applicable GMP standards and FDA regulations
• Establish and maintain quality standards for critical operational functions
• Train site management and employees on QMS components and requirements
• Lead site teams in responding to client complaints and internal errors through root-cause analysis and corrective and preventive actions
• Serve as primary contact for external and internal audits and develop resulting action plans
• Assist with recalls, hold notifications, stop-shipments, and related customer-management consultations
• Compile and submit daily, weekly, and monthly reports
• Develop and monitor quality-process KPIs and metrics
• Conduct or participate in department quality meetings
• Sponsor the site Training Program and coordinate training documentation
• Perform duties assigned by the site General Manager to achieve client satisfaction

Quality Assurance Manager

Account Specialist

• Manage and develop assigned key accounts for the branch
• Take overall branch development responsibility for assigned key accounts
• Promote and sell solutions based on DSV Air and Sea product offerings and analyze market trends
• Increase profitability and share of wallet through cross-selling products and services
• Develop multilevel relationships between key accounts and DSV stakeholders
• Coordinate and monitor all key account activities
• Identify Supply Chain Solutions opportunities and prepare strategic proposals with the Manager
• Maintain key account updates in the CRM tool
• Build and improve customer relationships and resolve key client concerns with internal team support
• Lead MBRs/QBRs with key accounts
• Support other key account managers on operational and administrative functions
• Ensure adherence to the DSV Global Sales Process
• Support DSV quality, health, safety, and environmental objectives and sustainability requirements

Key Account Specialist

Administrative Assistant

• Vyhľadávať, spracovávať a evidovať nákladné a dodacie listy podľa požiadaviek zákazníkov
• Prikladať dokumenty k faktúram alebo ich odosielať elektronicky
• Komunikovať s dodávateľmi
• Zakladať faktúry
• Budovať pozitívny imidž spoločnosti
• Vykonávať mimoriadne úlohy podľa pokynov generálneho riaditeľa a priameho nadriadeného
• Poznať a dodržiavať platné pracovné postupy
• Vybavovať, zakladať a archivovať korešpondenciu a záznamy podľa zákonov a interných smerníc
• Udržiavať poriadok na pracovisku
• Dodržiavať platné interné predpisy

Team Lead

• Coordinate and oversee assigned daily operational activities
• Oversee associates dedicated to warehousing, receiving, and shipping
• Mentor and train new and existing associates in distribution activities and Standard Operating Procedures
• Assist with forklift operation and certification
• Coordinate unloading inbound shipments, stacking products, and picking and staging outbound shipments
• Verify inbound and outbound paperwork and product counts
• Load orders according to appropriate doors and trailers
• Research shipping and receiving discrepancies
• Communicate with customers by phone, electronically, or in person
• Prepare activity reports for site management
• Perform quality control, including documentation, picking verification, damage and discrepancy reporting, packaging, shrink wrapping, and labeling
• Report inconsistencies and problems to the Operations Supervisor or Operations Manager
• Participate in quality, department, and safety meetings
• Maintain warehouse cleanliness, security, and orderly work areas
• Direct the warehouse work team to achieve objectives
• Assist with productivity sheets, production and payroll-hour tracking, workforce levels, and work schedules
• Ensure schedules and job assignments are implemented effectively
• Initiate, record, and escalate non-conformities and recommend solutions

Team Lead, Dock Captain

Customer Support

• Build rapport and trust with clients by consistently delivering exceptional service
• Process and input customer orders
• Run and print shipments from WMS
• Run stock reports to check product availability
• Generate paperwork and information required for customer work orders
• Check orders for special requests
• Expedite and trace orders, and notify customers about merchandise activity
• Follow up with departments to ensure service standards are met
• Verify customers and assure proper invoicing of accounts
• Handle returned merchandise and ensure proper customer credit
• Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
• Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
• Ensure accuracy of receiving and shipping documents
• Maintain shipping and receiving data and records
• Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
• Prepare customer service reports as required by supervisors
• Assist in resolving discrepancies
• Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
• Oversee order paperwork and maintain corresponding files
• Answer phones, operate office machines and computers, greet visitors, and correspond with customers
• Route incoming calls, take messages, provide general information, and direct visitors
• Assist drivers at the check-in window
• Cross-train in other administrative functions
• Work overtime as dictated by business needs

Customer Service Agent – Warehouse D Shift

Procurement

• Ensure commitments from demand planning groups are within agreed product lead times
• Resolve delays in providing needed material within agreed timelines
• Manage and report lead times for customer purchase orders
• Expedite purchase orders as needed
• Ensure the recommit process is followed
• Review backlog reports and coordinate supplier escalations
• Review supplier build and ship plans against purchase order commit dates
• Identify, document, and report potential on-time shipment issues weekly
• Manually schedule orders outside product lead times and identify causes
• Monitor purchase order shipments and lead-time commitment attainment
• Correct issues when lead-time commitments are not obtained
• Interact regularly with peers, management, and senior management on complex matters
• Provide guidance to lower-level personnel as needed

Senior Procurement Specialist

Business Development Rep

• Sell DSV's transportation and logistics services to prospective clients.
• Develop and execute sales strategies to achieve revenue targets.
• Identify and target potential customers through cold-calling and prospecting.
• Establish and maintain client relationships through regular follow-up and meetings.
• Collaborate with the operations team to ensure customer requirements are met.
• Negotiate contracts and pricing with customers.
• Manage the sales pipeline and maintain accurate, up-to-date CRM information.
• Monitor industry trends and provide feedback to the management team.

Business Development Manager

Account Manager

• Manage and develop assigned key accounts for the branch
• Meet growth and profitability objectives
• Take overall branch development responsibility for assigned key accounts
• Promote and sell solutions based on DSV Air and Sea product offerings
• Analyze market trends
• Increase profitability and share of wallet through cross-selling products and services
• Develop multi-level relationships between key accounts and DSV stakeholders
• Coordinate and monitor all key account activities
• Identify Supply Chain Solutions opportunities
• Develop and prepare strategic proposals with the Manager
• Maintain key account updates in the CRM tool
• Build and improve customer relationships
• Address and resolve key client concerns with internal team involvement as required
• Lead MBRs/QBRs with key accounts
• Act as a team lead supporting other key account managers with operational and administrative functions
• Ensure adherence to the DSV Global Sales Process
• Support DSV quality, health, safety, and environmental objectives
• Integrate sustainability, health, and safety into day-to-day activities

Key Account Manager

• Provide professional and operational leadership for the CoDi local transport pickup team, including managing and developing employees
• Manage the local transport fleet (general cargo and swap bodies) and coordinate external carriers
• Ensure efficient and smooth processes within local transport operations
• Work strategically and operationally with contracted carriers, including negotiating agreements
• Serve as the point of contact for internal departments and manage interfaces across the freight forwarding organization
• Procure special-purpose vehicles, negotiate prices, and optimize costs
• Monitor service quality, particularly for premium services
• Ensure accurate and timely preparation of billing
• Help shape and manage seasonal and capacity planning
• Implement new customers, including process development and optimization
• Analyze KPIs and derive and implement optimization measures

Senior Team Lead CoDi

General

• Manage customer export and import bookings, ensuring all requirements are met accurately and professionally.
• Coordinate with DSV offices, agents, shipping lines, hauliers and customs to keep freight moving smoothly.
• Ensure full compliance with legislation, customs procedures and company operational standards.
• Arrange transport through approved hauliers, negotiating pricing when required.
• Prepare all necessary documentation for warehouse, distribution and shipping teams.
• Handle general administration including invoicing, cost checking, claims and queries.
• Communicate clearly and efficiently with customers, suppliers, and internal departments.
• Support daily planning of collections and deliveries to maximise resource efficiency.
• Maintain a strong awareness of transport and HM Customs regulations.

Freight Forwarder

Project Manager

• Lead and support operational project workstreams, steps, and deliverables according to the Contract Logistics Project Approach (CLPA)
• Manage the full project lifecycle from initiation and planning through implementation and handover
• Conduct Operation Project Health Checks and provide recommendations to local management
• Ensure CLPA tools, templates, and standards are used effectively
• Analyze customer data and operations to identify improvement opportunities across People, Systems, Processes, and Layout
• Plan and execute ERP and WMS system migrations and technology rollouts
• Define project scope and manage risks
• Develop corrective and preventive action plans
• Manage change management plans to support adoption of new systems and processes and minimize business disruption
• Report to the Lead of Project Management and Training for APAC

Project Manager, BCM APAC

• Accept, review, and amend orders
• Enter order data into the TMS
• Provide the pickup planner with the required information
• Assign EDI orders and process returns
• Enter pickup orders for other branches and countries
• Manage customer EDI processes and resolve errors
• Record shipment dimensions in orders
• Digitally archive documents and freight documents after data entry

Administrative Specialist

• Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance, export/import control, and warehouse coordination
• Develop and maintain relationships with key Defense accounts to ensure customer satisfaction and long-term partnerships
• Coordinate with operations, customer service, finance, and compliance departments to ensure timely and accurate delivery services
• Monitor KPIs, SLAs, operational metrics, and service levels; implement corrective actions as needed
• Ensure compliance with international shipping regulations, documentation requirements, and company policies
• Handle client escalations, provide solutions, and act as the main liaison between clients and operational teams
• Support continuous improvement initiatives to optimize processes, reduce costs, and enhance service quality
• Prepare regular management reports on account performance, operational challenges, and client feedback
• Oversee scheduling, planning, and resource allocation for air and sea shipments
• Perform other related duties and projects assigned by management to meet business needs

Senior Operational Key Account Manager

Insurance

• Build, lead, and develop a regional Facility Assurance team in the DACH region
• Provide technical and disciplinary leadership to Facility Assurance Specialists
• Conduct employee, development, and feedback discussions
• Ensure efficient resource and capacity planning
• Manage technical facility operations, maintenance, and investment measures across the entire property life cycle
• Ensure implementation of FM standards, guidelines, and processes
• Monitor statutory operator obligations and relevant maintenance, servicing, and inspection processes
• Support technical incident management and sustainable problem resolution
• Support renovation, modernization, and expansion projects
• Assist with internal and external audits
• Prepare business-case analyses, reports, KPI evaluations, and cost and investment forecasts
• Introduce and further develop CAFM software and train relevant stakeholders
• Conduct strategic sourcing and manage and monitor external service providers
• Ensure compliance with agreed service levels and perform escalation management
• Conduct regular site inspections
• Collaborate with Facility Management teams, Operations, Business Services, and other internal and external stakeholders

Senior Team Lead, Facility Assurance DACH – AREA

IT Support

• Support customers via phone, email, and IM Chat
• Process User Admin-related requests and perform first-line troubleshooting and analysis for technical concerns
• Act as the first point of contact for IT clients regarding IT matters
• Create, categorize, classify, analyze, and document incidents in the ITSM application
• Attempt to resolve problems using authorized IT systems and the ITSM Knowledge Base
• Maintain contact with Service Desk clients, clarify issues, modify workstations, and advise users
• Transfer tickets to appropriate support lines or task groups when escalation is required
• Coordinate between Service Desk clients and other IT organizational units
• Maintain complete, current, and consistent case documentation in the ITSM tool
• Support the Incident Management process and participate in escalations
• Report minor technical cases to the Team Leader
• Follow KCS methodology and use, improve, and create knowledge-base articles
• Build knowledge of IT environments, processes, and Service Desk procedures