Life and Annuity Operations Lead
Equitable
Posted: 10/20/2026
Director of Operations – Mental Health Practice
Counseling Works
Posted: 10/20/2026
Supervisor – Central Operations
HonorHealth
Posted: 10/20/2026
Director of Operations
Honestly Clean
Posted: 10/20/2026
Operations Associate – Mandarin Fluency
Annie Aesthetic
Posted: 10/20/2026
Lean and Quality Operations Leader
GE Vernova
Posted: 10/20/2026Lean and Quality Operations Leader
GE Vernova
Posted: 10/20/2026
Transaction Management Ops Analyst
Bank of America
Posted: 10/20/2026Consumer Banking Operations Manager
Bank of America
Posted: 10/20/2026Global Operations Compliance and Operational Risk Manager
Bank of America
Posted: 10/20/2026
Operations Manager – Medical Records Retrieval
Sharecare
Posted: 10/20/2026
Process Improvement Consultant – Financial Services, Facility Construction Program
Turner & Townsend
Posted: 10/20/2026PMP
Director, Enterprise Service Management – Portfolio Operations
Elliot Hospital
Posted: 10/20/2026ITSMPMPServiceNow
Manager, Operations Finance
Tempur Sealy International
Posted: 10/20/2026
Substation Operations Manager
EVS, Inc.
Posted: 10/20/2026Staffing and Operations Manager – Datacenters
GE Vernova
Posted: 10/20/2026PMP
Staffing and Operations Manager – Datacenters
GE Vernova
Posted: 10/20/2026PMP
Senior Service Operations Specialist
Ameriprise Financial Services, LLC
Posted: 10/20/2026
Strategy & Operations Manager, Talent
Duet
Posted: 10/20/2026
Equity and Inclusion Officer – Operations & Policy Analyst 3
Oregon Department of Human Services
Posted: 10/20/2026Transaction Management Ops Analyst
Bank of America
Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing outsourced operational support functions within financial services, particularly in life insurance and annuity products, while ensuring compliance with regulatory standards and enhancing service quality. Proven ability to analyze performance metrics and drive operational improvements through effective vendor management and collaboration.
Highest-signal resume keywords
Vendor ManagementOperational OversightCompliance MonitoringPerformance Metrics AnalysisFinancial Services Operations
About the role
Key responsibilities & impact- Oversee outsourced operational support functions serving Financial Professionals and support staff across variable annuity, fixed annuity, and life insurance business lines
- Serve as a primary service and escalation contact for new business and existing business inquiries, service issues, exceptions, and vendor-supported processing
- Partner with the outsourced vendor to ensure timely, accurate, and complete resolution of inquiries, service requests, and escalations
- Foster relationships with internal business partners and external service providers
- Monitor outsourced operations for contractual, service-level, regulatory, and SLA compliance
- Review, analyze, and communicate performance metrics, trends, and operational results to leadership
- Identify opportunities to improve service quality, efficiency, and customer experience
- Lead vendor-supported operational projects, process improvements, workflow enhancements, and root cause analysis
- Establish ownership, action plans, due dates, and follow-up routines with vendor leadership
- Evaluate vendor performance and drive remediation plans for performance gaps, aging items, or quality concerns
- Support quarterly WSP reviews and maintain SOPs
- Perform daily CIP and OFAC reviews and investigate potential compliance concerns
- Identify, escalate, and support resolution of AML-related issues
- Participate in process walkthroughs and support internal, external, and AML audits
- Gather, review, and provide audit documentation
- Identify, document, and remediate operational risks and control weaknesses
- Partner with compliance, risk, and audit teams to strengthen controls and governance
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- 5+ years of experience in financial services operations, preferably within life insurance and annuity products
- FINRA Series 6 and 26 or Series 7 and 24 registrations, active upon hire
- Strong understanding of broker-dealer operations, insurance products, and applicable regulatory requirements
- Experience supporting outsourced operations, vendor management, or operational oversight functions
- Life and Health Insurance License preferred
- Experience with AML, CIP, OFAC, and other compliance monitoring processes preferred
- Knowledge of audit, risk management, and operational control frameworks preferred
- Experience working with performance metrics, dashboards, and operational reporting tools preferred
- Proven analytical and problem-solving skills
- Exceptional written and verbal communication skills
- Availability to provide customer-focused service during core hours of 8:30 AM–5:30 PM EST
Benefits
Comp & perks- Base salary increases
- Spot bonuses
- Short-term incentive compensation opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- Growth opportunities
- Internal mobility
- Comprehensive compensation and benefits
- Flexibility
- Culture of collaboration and teamwork
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational SupportRegulatory ComplianceRisk ManagementAudit DocumentationProcess ImprovementPerformance MetricsRoot Cause AnalysisService-Level AgreementsWorkflow EnhancementsVendor Performance Evaluation
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationRelationship Building
Tools & Technologies
Operational Reporting ToolsDashboards
Certifications & Qualifications
FINRA Series 6FINRA Series 26FINRA Series 7FINRA Series 24Life and Health Insurance License
Industry Keywords
Financial ServicesLife InsuranceAnnuity ProductsAMLCIPOFACBroker-Dealer OperationsService-Level ComplianceOperational RisksControl Frameworks