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Posted: 9/18/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong clerical skills with a focus on accuracy and quality in handling client inquiries and documentation. Proficient in Microsoft Office tools and knowledgeable about HIPAA regulations to ensure compliance in a medical or insurance environment.
Highest-signal resume keywords
Clerical ExperienceMicrosoft WordMicrosoft ExcelHIPAA ComplianceExceptional Communication Skills
About the role
Key responsibilities & impact- Handle and respond promptly to client and client-representative inquiries about questions, report status, concerns, and information requests
- Enter and retrieve client or claimant information using appropriate systems and databases
- Maintain daily contact with the QA department regarding workflow and pending report status
- Contact providers for assignment and update the database
- File and archive open and closed cases
- Verify client information and document client-specific guidelines, rules, and information in the system
- Work independently and with team members to address questions, document issues, and return cases promptly
- Direct calls to other departments as needed
- Perform clerical duties including typing, filing, emailing, and proofreading
- Assist with customer complaints and quality assurance issues
- Notify management of report issues or concerns
- Ensure practices comply with state and federal safety and legal regulations
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- Minimum one-year clerical experience; or equivalent combination of education and experience preferred
- Experience in a medical office or insurance industry preferred
- Knowledge of Microsoft Word, Outlook, Excel, and the Internet
- Ability to be trained on and adhere to HIPAA regulations and compliance standards
- Ability to follow management directions accurately
- Accuracy, thoroughness, responsibility for quality of work, and initiative to identify improvements
- Exceptional communication skills
- Ability to work independently, prioritize work activities, and use time efficiently
- Monday through Friday, 11:30am–8:00pm EST schedule, with occasional weekends and holidays as business needs require
Benefits
Comp & perks- Medical insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- 100% remote, work-from-home position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical DutiesData EntryDocument ManagementQuality AssuranceFilingProofreading
Soft Skills
Attention to DetailInitiativeIndependenceTime ManagementTeam Collaboration
Tools & Technologies
Microsoft OutlookInternet
Industry Keywords
Medical OfficeInsurance IndustryClient InquiriesCompliance StandardsState and Federal Regulations