Strategy

• Advise clients at the intersection of business, technology, and customer needs
• Develop business and operating model strategies using technology-enabled solutions
• Set and drive enterprise technology vision and strategy aligned with corporate and business-unit strategies
• Optimize technology spend, cost, agility, productivity, and performance
• Deliver technology strategy and vision, IT operating model optimization, transformation roadmaps and blueprints, Office of CIO services, product strategy, M&A technology due diligence, and enterprise architecture services
• Translate business strategy and vision into enterprise-wide technology strategy
• Analyze value chains, business capabilities, KPIs, processes, and underlying systems
• Assess business capability models and processes to identify technology-enabled optimization opportunities
• Analyze IT operating models, organizational structures, processes, and governance; develop recommendations and actionable roadmaps
• Develop enterprise business capability models and analyze portfolios of systems and platforms
• Govern transformation strategy and business architecture to ensure initiatives align with strategic priorities
• Guide clients through large enterprise-wide transformations and work with CIO, CTO, CFO, COO, and other business leaders
• Advise clients on innovation and the implications of business and technology trends
• Lead client conversations, workshops, status meetings, and executive-level presentations
• Build trusted client relationships and grow the TST Strategy practice
• Develop thought leadership, methodologies, solution offerings, tools, and knowledge repositories
• Lead engagement teams and manage daily progress, engagement status, staff performance, and delivery quality
• Recruit, develop, coach, and mentor strategy professionals and deliver architecture-related training
• Create points of view and expert content for C-level discussions
• Identify opportunities and generate sell-on work during client engagements

Tech Strategy Manager

Manager

• Manage and lead a team of technical support staff designing, developing, testing, implementing, and monitoring software and tools
• Work with business leaders and clients to define scope, requirements, and environmental needs
• Plan and execute development of various systems and deliver software releases
• Act as liaison with business sponsors, principals, technical teams, IT, and business partners
• Lead cross-functional teams and communicate project progress to stakeholders
• Manage project risks, resources, timelines, and budgets
• Hire, evaluate, supervise, train, and develop team members
• Develop staffing, operational, departmental, and project plans
• Monitor and report service delivery metrics and overall performance
• Develop policies and procedures and identify continuous-improvement opportunities
• Lead quality initiatives to improve service levels
• Present status, metrics, and department initiatives to management and project peers
• Participate in department budgeting, review expenses, and ensure budget compliance
• Ensure compliance with information technology and information security policies
• Integrate cybersecurity frameworks, security measures, and best practices into IT projects
• Participate in special projects and perform other assigned duties

IT Delivery Manager

Product Designer

• Lead design delivery efforts across an engagement
• Run multidisciplinary teams of designers, researchers, and technologists alongside client stakeholders
• Own the quality of delivered experiences, workstream economics, junior designer development, and client relationships
• Shape practice design standards, tooling, AI usage, designer judgment, and case design
• Set research and measurement approaches for engagements
• Tie design decisions to client KPIs and business outcomes
• Build business cases for design work
• Define standards, tool selection, review processes, and safeguards for AI-assisted design
• Build reusable accelerators, templates, prompts, and patterns
• Define interaction philosophy and pattern libraries for AI-enabled and agentic experiences
• Advise clients on where AI adds value
• Embed explainability, transparency, human-in-the-loop control, accessibility, fairness, and model-risk considerations into design and governance
• Advise client leadership on experience strategy and design operating models
• Develop executive narratives and educate client executives and internal EY teams
• Assess client design and technology maturity and define capability roadmaps
• Build client capability through coaching and structured knowledge transfer
• Lead workstream delivery, engagement economics, budgets, and resource plans
• Identify additional service opportunities and lead design content in RFP responses
• Conduct business development activities, pursuits, and proposals
• Mentor teams and develop and deliver training
• Develop people through coaching and feedback

Product Designer - Manager

• Lead design for a workstream within a multidisciplinary team of researchers, technologists, product managers and engagement team members
• Own product design end to end, from framing the problem with clients to writing specifications engineers can build from
• Serve as the day-to-day design contact for clients
• Mentor junior designers
• Use AI for framing, generating options, prototyping and synthesis while remaining accountable for design decisions
• Support business development activities including pursuits and proposals
• Support practice-building activities such as mentoring colleagues and developing or delivering training
• Conduct research, define user flows and create high-fidelity, production-ready Figma designs
• Design AI-enabled and agentic experiences with explainability, transparency, human-in-the-loop control, error handling and handoffs
• Leverage, contribute to and evolve client design systems and brand guidelines
• Design data-heavy, role-based experiences for internal and external client teams
• Deliver in Agile teams using Jira and collaborative software platforms
• Write specifications, acceptance criteria and requirements of definition as needed
• Run lean research and drive consensus on success measures with product owners and client stakeholders
• Track feature performance and propose improvements
• Present to engineers, product owners and senior business stakeholders
• Explain the business value and costs of design to client stakeholders and internal engagement teams
• Assess client design and technology maturity and tailor the approach
• Facilitate workshops and coach client teams

Senior Product Designer, Technology Consulting

Business Analyst

• Collaborate with stakeholders to gather and document business requirements
• Analyze current business processes and identify improvement opportunities
• Develop detailed functional specifications and use cases
• Facilitate workshops and meetings to elicit requirements and validate solutions
• Work with IT teams to translate business requirements into technical specifications
• Conduct data analysis for decision-making and strategic planning
• Monitor project progress and alignment with business objectives
• Provide training and support to end-users on new systems and processes
• Prepare reports and presentations communicating findings and recommendations
• Participate in the design, build/configuration, testing, analysis, delivery, and support of Technology solutions
• Work as part of a project team delivering Technology project-based work and managed services to financial-services clients

Business Analyst, Banking Platforms – Staff

• Collaborate with stakeholders to gather and document business requirements
• Analyze current business processes and identify improvement opportunities
• Develop detailed functional specifications and use cases
• Facilitate workshops and meetings to elicit requirements and validate solutions
• Work with IT teams to translate business requirements into technical specifications
• Conduct data analysis for decision-making and strategic planning
• Monitor project progress and alignment with business objectives
• Provide training and support to end-users on new systems and processes
• Prepare reports and presentations communicating findings and recommendations
• Participate in the design, build/configuration, testing, analysis, delivery, and support of Technology solutions
• Collaborate with clients to transform businesses through innovation and transformational design solutions

Senior Business Analyst, Banking Platforms

• Lead design for a workstream within a multidisciplinary team of researchers, technologists, product managers and engagement team members
• Own workstream design end to end, from framing the problem with clients to writing specifications engineers can build from
• Serve as the day-to-day designer for the client
• Mentor junior designers
• Use AI for framing, generating options, prototyping and synthesis while remaining accountable for client-facing decisions
• Support business development activities, including pursuits and proposals
• Support practice-building activities, including mentoring colleagues and developing or delivering training
• Create apps, websites and software through human-centered design, research, brand strategy and understanding of business and user needs
• Design AI-enabled and agentic experiences, including trust, explainability, transparency, human-in-the-loop control, error correction and handoff
• Leverage, contribute to and evolve client design systems and brand guidelines
• Design data-heavy, role-based experiences for client internal and external teams
• Deliver in Agile teams using Jira and collaborative software platforms
• Write specifications and acceptance criteria
• Run lean research and drive consensus on success measures
• Monitor feature performance and propose improvements
• Present to engineers, product owners and senior business stakeholders
• Facilitate workshops and coach client teams

• Lead requirements elicitation and analysis for banking platform projects and transformation initiatives
• Facilitate stakeholder interviews, discovery sessions, requirements workshops, fit-gap assessments, process-design sessions, platform demonstrations, and solution-validation meetings
• Document current-state and future-state processes, functional and nonfunctional requirements, user stories, use cases, acceptance criteria, business rules, platform configurations, data flows, and system interactions
• Translate banking business and operational requirements into detailed functional specifications for platform, engineering, integration, and testing teams
• Evaluate requirements for clarity, completeness, feasibility, traceability, dependencies, business objectives, and platform capabilities
• Perform fit-gap analysis across business requirements, platform capabilities, configurable features, customization requirements, and integration dependencies
• Lead analysis for core banking modernization, digital banking transformation, product migration, core replacement, platform consolidation, and banking technology transformation programs
• Define and document requirements for platform migration and data conversion initiatives, including source-to-target mapping, business rules, reconciliation requirements, validation controls, cutover planning, migration testing, and post-conversion verification
• Analyze and document system integration requirements across banking platforms, digital channels, payment hubs, lending systems, customer onboarding platforms, CRM systems, data warehouses, and downstream reporting applications
• Evaluate platform capabilities and recommend scalable configuration, customization, and integration solutions
• Partner with platform vendors, product specialists, solution architects, engineering teams, and business stakeholders to evaluate and validate solutions
• Analyze APIs and interfaces, including REST services, JSON/XML payloads, validations, error handling, integration dependencies, and business-process impacts
• Perform data mapping, conversion analysis, data-lineage analysis, validation, reconciliation, migration support, and implementation-readiness activities
• Manage requirements traceability through discovery, design, development, testing, conversion, implementation, and post-production support
• Support backlog refinement, estimation, sprint planning, release readiness, defect triage, production validation, and continuous improvement
• Define business scenarios, acceptance criteria, test conditions, and expected outcomes; support SIT, UAT, regression, and end-to-end testing
• Mentor junior analysts, review deliverables, and contribute to reusable templates, accelerators, and business-analysis best practices

Senior Business Systems Analyst, Banking Platforms

Insurance

• Deliver high-quality client services across a variety of engagements
• Redesign and modernize core functions such as sales, underwriting, new business, policy administration, and claims
• Document current- and future-state operating models and business processes
• Communicate complex issues clearly and build relationships with client personnel
• Monitor progress, manage risk, and keep stakeholders informed on engagement progress and expected outcomes
• Apply industry trends, domain knowledge, and technical acumen to solve client problems
• Present key findings to client and EY leadership
• Build team assets and points of view, including thought leadership, frameworks, benchmarks, and accelerators
• Apply professional standards and firm policies
• Contribute to proposals and business development, including client materials, pricing inputs, and follow-on scoping
• Help financial services clients transform life/annuity, group benefits, and retirement services businesses

Senior Business Consultant – Insurance, Life & Group Transformation

Product Manager

• Own and communicate the CCX business product vision, strategy and roadmap
• Act as the voice of the customer and principal point of contact for business stakeholders, engineering, operations and product teams
• Gather, validate and prioritize business requirements, feature requests, technical improvements and regulatory obligations
• Manage the product backlog and lead cross-functional delivery from concept through design, testing, release and operational readiness
• Oversee service performance, incidents, problems, capacity, business continuity, disaster recovery and continuous improvement
• Manage Genesys and other technology suppliers, including roadmap alignment, service reviews, escalations, contracts, licensing and commercial discussions
• Maintain oversight of product costs, forecasts, licensing consumption and investment requirements
• Ensure compliance with EY security, privacy, data retention, records management, supplier risk and Responsible AI requirements
• Coordinate architecture, security, privacy and risk assessments for new capabilities and integrations
• Define and monitor product KPIs covering service performance, adoption, customer satisfaction, cost and delivery outcomes
• Communicate product direction, releases and service changes to senior stakeholders and user communities
• Monitor contact center, cloud, automation, analytics and AI developments and evaluate relevant opportunities for EY

Product Manager – Customer Contact Experience Services Assistant Director

Communications

• Partner with business leaders to develop and execute strategic communications and engagement initiatives
• Drive communications planning, content development, creative storytelling, brand awareness, employee engagement, and event-related activities across the Americas
• Manage communications processes, solutions, projects, quality, and risk
• Improve processes and identify innovative solutions through research, analysis, and best practices
• Manage or supervise professional employees and junior staff
• Create, develop, and manage scope and schedules for moderate to complex communications projects
• Plan and assign resources, tasks, and deliverables
• Collaborate with Communications Leadership and senior stakeholders to communicate strategic objectives and initiatives
• Develop strategic communications for internal and external audiences across webcasts, podcasts, videos, social media, newsletters, meetings, presentations, email, intranet, and thought leadership
• Cultivate relationships with internal stakeholders, journalists, and media outlets
• Leverage firm-approved AI tools to create deliverables, optimize workflows, measure impact, and inform decisions
• Analyze communications measurement data and advise leadership
• Respond to inquiries about communication deliverables
• Act as project manager and direct functional business unit staff
• Provide feedback and formal assessments to other staff

Communications and Engagement Consulting – Assistant Director

Software Engineer

• Define and execute the Digital Competency development strategy across the organization
• Build, lead, and manage a high-performing team focused on digital technologies and solutions
• Identify skill gaps, design training programs, and oversee certification initiatives
• Collaborate with Sales, Delivery, and Solutioning teams to align digital capabilities with client demand and strategic goals
• Develop and maintain partnerships with Microsoft, AWS, Google Cloud, and other technology providers
• Create capability-building roadmaps for cloud, data analytics, AI, business applications, and emerging technologies
• Monitor and report progress toward competency targets, certifications, and business impact
• Support the design and launch of digital-based services and solutions
• Foster continuous learning, innovation, and technical excellence
• Act as an internal advocate and subject matter expert for digital technologies
• Manage team performance, career development, and engagement through feedback, coaching, and mentoring
• Drive new business development by highlighting opportunities and responding to tenders

Senior Manager – Digital Engineering

Operations

• Support end-to-end operations workstreams across strategic transformations and M&A transactions
• Build and maintain Excel-based analyses, models, and data packs
• Gather and analyze data and synthesize findings into structured insights and recommendations
• Analyze business functions and operational performance across Finance, Supply Chain, Manufacturing, IT, and Corporate Functions
• Assess operational risks, value creation opportunities, operational synergies, and performance improvement initiatives
• Support development of practical recommendations
• Coordinate transaction and transformation workstreams
• Manage relationships with client stakeholders, including senior management and C-level executives
• Develop executive presentations, findings reports, business cases, steering materials, and client-ready PowerPoint outputs
• Translate business needs into operational improvement, transformation, and value creation initiatives
• Leverage AI tools and innovative approaches to improve analysis, delivery efficiency, and opportunity identification

M&A Consultant – Senior Consultant, Transactions & Operations

Supply Chain

• Support end-to-end operations workstreams across strategic transformations and M&A transactions, including due diligence, value creation, integration, separation, and restructuring initiatives
• Assess operational performance, risks, value creation opportunities, KPIs, cost structures, productivity, and working capital
• Evaluate Finance, Supply Chain, Manufacturing, IT, Operations, and Corporate Functions for synergies, cost reductions, and performance improvements
• Support business cases, financial models, and value creation initiatives for transaction and transformation decisions
• Coordinate project workstreams and manage relationships with client stakeholders, including senior management and C-level executives
• Develop executive presentations, findings reports, business cases, and steering materials
• Translate business needs into practical operational improvement and transformation initiatives
• Leverage AI tools and innovative approaches to improve analysis, delivery efficiency, and opportunity identification

M&A Consultant – Senior Consultant, Supply Chain & Operations Value Creation

• Support end-to-end operations workstreams across strategic transformations and M&A transactions
• Support due diligence, value creation, integration, separation, and restructuring projects in the energy sector
• Assess operational performance and identify risks and improvement opportunities across energy businesses and assets
• Analyze production performance, operating costs, CAPEX, and asset utilization
• Support development and review of business cases, financial models, and value creation initiatives
• Coordinate transaction and transformation workstreams
• Manage relationships with client stakeholders, including senior management and C-level executives
• Develop client deliverables including presentations, assessments, and business cases
• Translate business needs into operational improvement, transformation, and value creation initiatives
• Leverage AI tools and innovative approaches to improve analysis and delivery efficiency

Tech Strategy Manager

IT Delivery Manager

Product Designer - Manager

Senior Product Designer, Technology Consulting

Business Analyst, Banking Platforms – Staff

Senior Business Analyst, Banking Platforms

Senior Product Designer, Technology Consulting

Senior Business Systems Analyst, Banking Platforms

Senior Business Consultant – Insurance, Life & Group Transformation

Product Manager – Customer Contact Experience Services Assistant Director

Communications and Engagement Consulting – Assistant Director

Senior Manager – Digital Engineering

M&A Consultant – Senior Consultant, Transactions & Operations

M&A Consultant – Senior Consultant, Supply Chain & Operations Value Creation

Senior M&A Consultant – Energy Transactions, Operations