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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a foundational understanding of IT support processes, including troubleshooting hardware and software issues, device management, and account administration. Exhibits strong communication skills and attention to detail while assisting users and maintaining accurate records.
Highest-signal resume keywords
Troubleshooting Hardware IssuesDevice ManagementAccount AdministrationClear CommunicationAttention to Detail
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Help respond to employee IT requests, record tickets, and keep users updated on progress.
- Troubleshoot common laptop, software, printer, monitor, and peripheral issues using established guides.
- Assist with basic Wi-Fi, VPN, and meeting room equipment checks, escalating unresolved issues.
- Prepare laptops for new joiners, install approved applications, and assist with onboarding checklists.
- Support equipment collection during offboarding and maintain accurate device inventory and assignment records.
- Assist with routine account support when trained and authorized, following identity verification and approval procedures.
- Document common fixes, update setup guides, and support device management rollouts under supervision.
- Handle company equipment and information responsibly, follow IT security procedures, and report suspicious activity.
- Learn how an internal IT team handles requests, prioritizes issues, and escalates problems.
- Learn to prepare and track employee devices throughout their lifecycle.
- Learn how account administration, device management, and security procedures support fintech operations.
- Write troubleshooting guides that help employees resolve common issues.
Requirements
What you’ll need- Currently pursuing a degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Basic understanding of computer hardware, operating systems, and common software issues.
- Familiarity with macOS or Windows, productivity tools, and basic networking concepts.
- Practical approach to troubleshooting and willingness to ask for help when needed.
- Clear communication and patience when supporting colleagues with different levels of technical knowledge.
- Attention to detail when following checklists and maintaining records.
- Good judgment when handling confidential information and company devices.
- Previous employment experience is not required.
- Relevant coursework, personal projects, school IT support, or technical club experience are welcome.
Benefits
Comp & perks- Hands-on experience and mentorship across the full IT function.
- Hybrid set-up: Flexible 4x RTO in the BGC office, 9AM-6PM core working hours.
- Free catered lunches.
- Monthly fitness allowance.
- Transportation allowance.
- Accommodation allowance.
- Deeply collaborative culture.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Understanding of Computer HardwareOperating SystemsCommon Software IssuesBasic Networking ConceptsWi-Fi SupportVPN SupportDevice Inventory ManagementTroubleshooting GuidesOnboarding ChecklistsIT Security Procedures
Soft Skills
PatienceGood Judgment
Tools & Technologies
MacOSWindowsProductivity Tools
Industry Keywords
IT SupportFintech Operations