FUJIFILM Corporation

Full-stack Engineer

• Design and implement product features from internal and external customer requirements and clinical feedback
• Apply standard technologies to software design, implementation, and testing
• Coordinate assignments with team members and communicate progress or difficulties
• Investigate and resolve complex runtime software issues in a timely manner
• Understand requirements from both user and technical perspectives
• Manage project priorities, deadlines, and deliverables
• Develop new code and maintain existing code and design
• Provide input, solutions, and recommendations
• Participate in design and code reviews and enforce coding standards
• Troubleshoot complex problems
• Comply with U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards
• Sit for 75–100% of applicable work time; use hands and fingers up to 100%; stand, talk, and hear for 75%; lift and carry up to 10 pounds for up to 20% of applicable work time
• Occasional travel of up to 10% may be required

Senior Software Engineer, RIS

Support Engineer

• Provide remote technical support for FUJIFILM Synapse products for healthcare customers
• Troubleshoot and resolve technical issues
• Assess and clear monitor alarms
• Respond to customer calls and document interactions in cases
• Support third-party hardware, software, and network issues sold or supported by FUJIFILM
• Collaborate with peers and Lead Team members to solve complex technical issues and develop solutions
• Document troubleshooting and follow the TAC escalation process
• Promote well-documented cases for product Knowledge Base articles
• Maintain expert working knowledge of medical imaging products and related technologies
• Work cross-functionally with other Synapse teams and products
• Monitor TAC phone system wallboards and maintain proper statuses
• Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
• Maintain yearly goals and team-defined performance metrics
• Participate in after-hours, overtime, holiday, and on-call coverage
• Perform occasional short-notice overnight travel to customer systems
• Maintain Security+ certification or higher within two years
• Become a TAC Subject Matter Expert in two disciplines
• Maintain case workload within 10% of peer median
• Keep case backlogs at or below 25 cases unless approved by management
• Adhere to company quality and regulatory compliance policies

Senior Tech Support Engineer

General

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Scientific Applications Specialist

Consultant

• Serve as project lead consultant for customers and company personnel
• Coordinate training events with HCUS and customer-site contacts
• Provide feedback to customers, Sales, Field Service, Marketing, Engineering, and Product Line Management on equipment issues and customer concerns
• Assess customer comprehension and facilitate effective onsite training and product operation
• Provide ongoing support for application-related and image-quality concerns at product and system levels
• Work with interpreting physicians, clinicians, and professional staff to ensure efficient operation of Fujifilm products
• Create, provide, and maintain customer-training documentation
• Deliver additional paid training and consultation
• Support customer acceptance of FUJIFILM Medical Systems solutions
• Provide remote and onsite customer training according to travel and customer needs
• Provide clinical expertise, workflow analysis, CV report configuration, and end-to-end testing for upgrades and new implementations
• Identify process changes that improve efficiency and customer satisfaction
• Ensure compliance with the company quality management system and regulatory requirements
• Maintain communications and working relationships across HCUS departments
• Participate in developing products, services, and sales and marketing strategies
• Participate in internal and external committees and strategic planning teams
• Support Senior and Lead Clinical Consultants with project duties
• Provide telephone and remote clinical support through the ON-Call Technical Assistance Center
• Participate in clinical validation testing for software releases
• Mentor Clinical Consultant MI-I and II
• Take corrective action where appropriate
• Perform other duties assigned by management

Clinical Consultant, Medical Imaging Technology

• Provide remote Level 2/Tier 1 technical support for FUJIFILM Synapse medical device software products
• Troubleshoot and resolve Synapse product issues
• Assess and clear monitor alarms
• Provide customers with timely responses
• Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM
• Use FUJIFILM knowledge resources during troubleshooting
• Collaborate with peers and team members on complex technical issues
• Document cases throughout the troubleshooting process
• Follow the Technical Assistance Center escalation process and timely escalate unresolved cases
• Answer and facilitate incoming customer calls
• Communicate effectively with customers and document interactions in cases
• Work cross-functionally with other Synapse teams and products
• Monitor TAC phone-system wallboards and maintain proper statuses
• Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
• Maintain yearly goals and team-defined metrics
• Participate in after-hours, overtime, holiday coverage, and on-call rotation
• Travel overnight on short notice to work on customer systems when needed
• Adhere to company quality and regulatory compliance policies

Senior Tech Support Engineer – Level 2, Medical Device Software

Systems Engineer

• Lead cross-functional project teams in designing and developing medical imaging systems through the phase-gate product development process from concept to launch
• Ensure products and processes comply with applicable industry guidance, standards, and regulations
• Work with clinicians, end users, and marketing to define and evaluate innovative product concepts addressing customer and business needs
• Support sustaining engineering initiatives for strategic products manufactured in-house or at contract manufacturing sites
• Support program management by managing technical product deliverables, including DHF
• Monitor project progress, manage critical-path activities, and ensure adherence to milestones and timelines
• Communicate project status through verbal and written reports to Senior Management
• Facilitate engineering change request quorum to manage project scope and defects
• Work with Quality and Regulatory Affairs on new-product regulatory activities, including country registrations and 510(k) submissions and follow-up
• Respond to internal and external audits, including FDA and ISO audits
• Participate in post-market investigations as needed

Senior Systems Engineer

Operations

• Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base
• Maintain fluent knowledge of sales models, contracts, and available product options for Synapse Select
• Maintain and update reference documentation under the direction of the Manager of Operations – Informatics, Global Product Manager, and Sales Team
• Work with customers to update and maintain customer contact information
• Maintain multiple customer databases and act as liaison between customers and Fujifilm departments
• Collaborate with Global Product Manager, Finance departments, and Sales Team to address billing issues
• Provide customers with detailed account information as needed
• Provide customer account and business metric data to the Global Vice President Cardiovascular Business and Global Product Manager
• Identify contract inadequacies and support efforts to increase profit margins and standardize processes
• Intake, communicate, manage, and track customer cancellations and related tasks
• Schedule internal and external meetings
• Send customer notifications following established processes or at the request of legal or leadership
• Comply with the company’s Quality Management System and applicable regulatory requirements

Sales Operations Support – PACS Informatics Software

Engineer

• Oversee all technical aspects of Synapse product implementation from solution validation through product go-live
• Work closely with the MI Project Management team to deliver high-quality Synapse product solutions
• Act as lead technical resource for medical informatics implementation projects
• Specify and deploy third-party hardware and software infrastructure
• Design, set up, deploy, and troubleshoot vSphere, storage, and network infrastructure
• Configure and validate disaster recovery solutions using Backup Exec, NAS, or tape media
• Plan and deploy Synapse MI solutions, including Radiology PACS, Cardiology PACS, Synapse EIS, Synapse 3D, Synapse Mobility, and Synapse VNA
• Complete existing-customer projects, infrastructure hardware refreshes, data migrations, architecture changes, and redeployments
• Integrate Synapse MI products with third-party healthcare IT systems such as dictation, EMR, Citrix, and EIS
• Follow internal project communication guidelines using provided tools
• Develop extensive customer-specific solution design and best-practice documentation
• Learn newly released Synapse and third-party products, often with limited training
• Participate in the Subject Matter Expert program
• Adhere to company quality and regulatory compliance requirements
• Travel occasionally, up to 25%, based on business needs

Senior Project Engineer, SDS

Designer

• Lead creation and development of innovative product concepts and design solutions
• Define and communicate design vision and strategy aligned with company goals and market trends
• Conduct user research, gather insights, and apply user-centered design principles
• Oversee prototypes and mockups for usability testing and iterate designs based on feedback
• Collaborate with human factors, engineering, product management, manufacturing, and other stakeholders
• Prepare design specifications, CAD files, renderings, presentations, and engineering-transfer documentation
• Mentor junior designers and provide guidance on design best practices, tools, and processes
• Select materials and manufacturing processes while balancing cost, durability, sustainability, and aesthetics
• Establish and manage design timelines, resources, and deliverables
• Ensure projects are completed on time and meet user needs, business needs, and quality standards

Senior Industrial Designer

• Lead major incident resolution efforts and own critical customer cases end-to-end
• Act as subject matter expert for designated product areas
• Troubleshoot complex escalations and serve as primary interface for technical issues
• Mentor junior technical support engineers
• Provide advanced technical training to TAC, Upgrade, and Project Engineering teams
• Review and triage escalations from TAC for domestic customers and international partners
• Present escalated issues to Development and work with Development through resolution
• Collaborate with TAC, domestic customers, and international partners until resolution
• Work directly with Development on special projects and new software/product releases
• Communicate clinically related issues to Development
• Assist Marketing and Sales with technical responses to RFPs
• Provide technical assistance to international partners
• Provide after-hours on-call support for down sites 24/7
• Collaborate cross-functionally to solve complex technical issues and develop solutions
• Adhere to escalation processes and response-time requirements
• Analyze Synapse issues requiring Development action
• Create, review, and publish documentation and Knowledge Base articles
• Maintain expert knowledge of medical imaging products and related technologies
• Stay current with industry and technology advances through continuous education
• Provide guidance to team members based on management direction
• Facilitate coordination among internal departments for issue resolution
• Act as dedicated technical liaison to Development for key customer-site issues
• Establish action-item timelines with customers
• Contribute to small- and medium-sized internal projects improving support tools or processes
• Work on customer systems during occasional short-notice overnight travel

Principal National Support Engineer

Mechanical Engineer

• Solve mechanical design issues to improve the quality of complex ultrasound systems
• Establish and implement innovative modifications to existing designs to reduce costs while maintaining quality
• Create and modify complex parts and assemblies using SolidWorks
• Simulate and analyze design alternatives using thermal and stress simulation packages
• Perform stress analysis of circuit boards and mechanical structures, considering shock and vibration requirements
• Rapidly prototype and conduct first-article testing
• Develop and execute qualification plans
• Report qualification results in formal documents
• Establish design modifications to improve mechanical component quality
• Modify existing ultrasound-system mechanical components to reduce cost
• Review and modify detailed drawings to correct quality issues
• Generate bills of material
• Work with suppliers to ensure design manufacturability
• Interface with EE, systems, industrial design, supply chain, suppliers, senior mechanical engineers, and production engineers
• Contribute to establishing and maintaining project schedules

Mechanical Engineer III – QVS

Graphics Designer

• Lead creation and development of innovative product concepts and design solutions
• Define and communicate design vision and strategy aligned with company goals and market trends
• Conduct user research, gather insights, and apply user-centered design principles
• Develop prototypes and mockups for usability testing and iterate designs based on feedback
• Collaborate with human factors, software development, product management, clinical engineering, marketing, manufacturing, and other stakeholders
• Prepare design specifications, Figma files, renderings, presentations, and engineering-transfer documentation
• Create and manage the Fujifilm Sonosite design system
• Mentor junior designers and guide design best practices, tools, and processes
• Establish and manage design timelines, resources, and deliverables
• Deliver designs meeting user needs, business needs, technical feasibility, and quality standards

Senior Visual Designer

• Lead major incident resolution efforts and own critical customer cases end-to-end
• Serve as a subject matter expert for designated product areas
• Troubleshoot complex escalations across medical imaging products and product lines
• Mentor junior technical support engineers
• Deliver advanced technical training to TAC, Upgrade, and Project Engineering teams
• Review and triage domestic customer and international partner escalations
• Present escalated issues to development and work with development through resolution
• Collaborate with TAC and directly with customers or international partners as needed
• Work with development on special projects and new software/product releases
• Communicate clinically related issues to development
• Assist marketing and sales with technical responses to RFPs
• Provide technical assistance to international partners
• Provide after-hours on-call support for down sites 24/7
• Collaborate cross-functionally to solve complex technical issues and develop solutions
• Create, review, and publish documentation and Knowledge Base articles
• Maintain expert knowledge of medical imaging products and related technologies
• Lead key customer-site issues and act as a dedicated technical liaison to development
• Establish timelines for customer action items
• Facilitate coordination among internal departments for issue resolution
• Contribute to small- and medium-sized projects improving support tools or processes
• Maintain quality, regulatory compliance, documentation accuracy, training completion, and performance goals

Inside Sales

• Manage the entire sales administration process
• Solicit sales over the telephone and develop leads
• Generate leads, advance the sales process, and transfer warm leads/new business to the Sales team
• Research accounts and cultivate leads through telephone, email, or webinar
• Acquire additional revenue based on regional needs
• Interface with administrative and sales stakeholders
• Communicate with customers through outbound calls and follow up on external-source leads
• Source sales opportunities through inbound lead follow-up, outbound cold calls, and emails
• Research and identify potential accounts
• Answer customer questions using product knowledge and send product information and collateral
• Use digital technology platforms and data to analyze territory and target accounts
• Manage the sales pipeline through a CRM platform
• Present assigned product portfolio features, benefits, and value to clinical and economic call points using situational sales methodology
• Identify qualified opportunities and provide resources for further development and closure
• Develop leads and referrals through the sales process to achieve quarterly quotas
• Research accounts and identify key stakeholders
• Maintain and expand the database of prospects and current relationships within assigned territories

Inside Sales Representative

Operator

• Operate and monitor utility systems, including compressed gases, cooling towers, plant steam, chillers, boilers, HVAC, fire alarm systems, and utility tank farms
• Monitor equipment performance, conduct routine maintenance, troubleshoot issues, and ensure safety and regulatory compliance
• Analyze data to identify improvements, implement energy-saving measures, and optimize utility usage
• Perform basic preventive maintenance and assist senior operators with complex preventive maintenance
• Respond promptly to equipment failures and emergency conditions, including power outages, fire alarms, and critical equipment alarms
• Monitor and maintain compressed gas inventory
• Operate and monitor the site building management system (BMS) and Delta V
• Monitor chemical levels in boiler feed water, cooling tower water, and plant steam
• Operate and monitor the waste neutralization system
• Maintain accurate records and assist with corrective actions for non-compliance
• Support process improvements and continuous improvement initiatives
• Support site operations and emergency work orders during off-hours
• Perform other assigned duties

Senior Software Engineer, RIS

Senior Tech Support Engineer

Scientific Applications Specialist

Clinical Consultant, Medical Imaging Technology

Senior Tech Support Engineer – Level 2, Medical Device Software

Senior Systems Engineer

Sales Operations Support – PACS Informatics Software

Senior Project Engineer, SDS

Senior Industrial Designer

Principal National Support Engineer

Mechanical Engineer III – QVS

Senior Visual Designer

Principal National Support Engineer

Inside Sales Representative

Utility Operator