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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced HRIS functional expertise and proficiency in Workday, with a strong focus on HR operations, data governance, and employee lifecycle processes. Capable of leading global HR support teams while ensuring compliance with employment laws and enhancing service delivery through effective project management and change management.
Highest-signal resume keywords
Advanced HRIS Functional ExpertiseWorkday AdministrationPeople Leadership ExperienceHR Data GovernanceProject Management Skills
About the role
Key responsibilities & impact- Serve as the primary global HRIS functional expert and escalation point for complex system-related issues
- Troubleshoot and resolve employee data and workflow issues in the HR system
- Develop and deliver HRIS training programs, user guides, job aids, and process documentation
- Lead HRIS user adoption initiatives and improve system utilization and employee experience
- Maintain HR data integrity through audits, validation processes, and continuous monitoring
- Support implementation, testing, upgrades, releases, and enhancements for HR technology platforms
- Analyze HR processes and recommend solutions to improve efficiency, compliance, reporting accuracy, and service delivery
- Develop, monitor, and report on HR Support Center service metrics, case volumes, trends, and performance indicators
- Manage and develop a global HR support team in the United States and India
- Provide leadership, coaching, performance management, workload prioritization, and career development for direct reports
- Establish service standards and ensure timely, high-quality resolution of employee and manager inquiries
- Support tier 1 employee relations, performance management, organizational changes, policy interpretation, and other HR Generalist activities
- Partner with HR Business Partners and business leaders to address workforce and employee support needs
- Ensure compliance with employment laws, company policies, data privacy requirements, and internal controls
- Participate in and lead cross-functional projects supporting HR transformation, process optimization, and organizational effectiveness
Requirements
What you’ll need- Bachelor's degree in HR, Business, Information Systems, or a related field preferred
- Minimum of 7-10 years of progressive Human Resources experience
- Minimum of 3-5 years of experience supporting and administering Workday
- Minimum of 2 years of people leadership experience preferred
- Experience managing or coordinating global HR operations and support functions preferred
- Experience partnering with Field Operations, IT, Payroll, Finance, and third-party vendors on system enhancements, implementations, or integrations preferred
- Professional certifications such as SHRM-CP, SHRM-SCP, PHR, SPHR, or comparable HR/HRIS certifications preferred
- Professional certifications such as lean six sigma belt (green or black), lean, certified process improvement professional (CPIP), or change management (i.e., Prosci Change Management Certification) preferred
- Experience working with global teams and cross-cultural business environments preferred
- Ability and willingness to travel domestically and internationally, including periodic travel to India
- Strong customer service orientation and commitment to continuous improvement
- Advanced proficiency with HR technology platforms (i.e., Workday)
- Advanced HRIS functional expertise
- Advanced knowledge of HR operations, employee lifecycle processes, and service delivery models
- Advanced analytical and problem-solving skills
- Advanced reporting and data analysis capabilities utilizing HR systems and reporting tools
- Strong understanding of HR data governance, security, and privacy principles
- Ability to lead geographically dispersed teams across multiple time zones
- Strong project management and change management skills
- Excellent verbal, written, facilitation, and presentation skills
- Ability to build effective partnerships with Field Operations, corporate functions, and other business stakeholders
- Ability to manage multiple priorities in a fast-paced, global environment
- High level of professionalism, discretion, and confidentiality
Benefits
Comp & perks- Ability and willingness to travel domestically and internationally
- Required travel to India at least once every 2 years for a week or two
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR Technology PlatformsData Analysis CapabilitiesHR Operations KnowledgeEmployee Lifecycle ProcessesReporting Tools ProficiencyProcess ImprovementChange ManagementService Delivery ModelsTroubleshooting HR SystemsAudit and Validation Processes
Soft Skills
Customer Service OrientationAnalytical SkillsProblem-Solving SkillsEffective CommunicationPartnership Building
Tools & Technologies
WorkdayHRIS SystemsReporting Tools
Certifications & Qualifications
SHRM-CPSHRM-SCPPHRSPHRLean Six Sigma BeltCertified Process Improvement ProfessionalProsci Change Management Certification
Industry Keywords
Human ResourcesGlobal HR OperationsEmployee RelationsComplianceData PrivacyOrganizational EffectivenessCross-Functional ProjectsHR TransformationPerformance ManagementWorkforce Support