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Astound BroadbandPosted 10/21/2026full-timeSan Marcos • Texas • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee relations, including managing complex investigations, performance management, and compliance with employment laws. Proficient in utilizing data to enhance employee experience and drive process improvements.
Highest-signal resume keywords
Employee Relations ManagementWorkplace InvestigationsState And Federal Employment LawPerformance ManagementEffective Communication
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as a primary point of contact for employee relations matters
- Provide support, coaching, and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes
- Conduct complex workplace investigations related to employee claims
- Provide resolution recommendations to HR and Operations partners
- Prepare summary reports, conclusions, and recommendations
- Advise business management and leadership on employee relations issues using independent judgment and critical thinking
- Consult with management in developing employee performance improvement plans
- Partner with leaders, Senior HR leadership, and internal counsel on corrective actions, documentation, performance coaching, and other team-member actions
- Make recommendations to internal Legal counsel and leaders regarding corrective actions and performance management
- Review and edit corrective action documentation
- Partner with external employment counsel on escalated matters
- Track employee data, metrics, and trends to help define process improvements
- Monitor changes in federal, state, and local legislation and recommend policy or practice adjustments to maintain compliance
- Work with leadership to implement strategies that improve engagement and productivity
- Use data to proactively address potential issues and enhance the employee experience
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 5+ years of experience managing and resolving complex employee relations matters in a multi-state business environment
- Minimum of 5 years in a Generalist or higher role
- Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents
- Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes
- Investigations experience in a remote/Hybrid work environment
- Ability to manage multiple priorities effectively and handle more complex duties with less oversight than a Generalist/Sr. Generalist level role
- Effective verbal and written communication with all levels of the organization
- Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint
- Proficiency in HRS systems such as Workday, ServiceNow, or PeopleSoft
- Bachelor's degree in Human Resources, Human Development, Psychology, or related field preferred; or equivalent experience
- Human resources certification (SHRM/HRCI/CERP) preferred
- Ability to travel to support needs of the market
Benefits
Comp & perks- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program
- Rewards and recognition programs
- Personalized training, coaching, and a supportive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workplace InvestigationsPerformance ManagementConflict ManagementData AnalysisPolicy InterpretationEmployee Performance Improvement PlansCorrective Action DocumentationMulti-State Business Environment ExperienceNegotiation SkillsCompliance Monitoring
Soft Skills
CoachingCritical ThinkingIndependent JudgmentMulti-Priority ManagementVerbal And Written Communication
Tools & Technologies
Microsoft OfficeWorkdayServiceNowPeopleSoftSharePointTeams
Certifications & Qualifications
SHRMHRCICERP
Industry Keywords
EEO RegulationsWorkplace Anti-Discrimination LawsTitle VIIADAFMLA